Cam Clark Ford Richmond

Hit and Miss Service I have a Ford Performance vehicle and as you can imagine sometimes comes across some "specialty" problems. I was supposed to be assigned a specifi I have a Ford Performance vehicle and as you can imagine sometimes comes across some "specialty" problems. I was supposed to be assigned a specific service advisor which I was hoping would over time learn about the rather common issues with this vehicle but he did not (nor did he offer to look into it). At one point, there was a dispute over a warranty claim and the service advisor put forward a plan that required my car be out of service for months while they "evaluated it for warranty", and that I be on the hook for any repairs if it was deemed not-warranty (no guarantees either way), which I consider to be a rather poor option and something that I would have hoped they would have worked out more clearly before communicating to me. That being said, Joon from the shop was very skilled at fixing some of the rattles/squeaks that the car developed months into ownership and I was very appreciative of that. I also brought the car in for a well known warranty issue and they did take care of that quickly and effectively. However, what turned me away from them was that they no longer offer Taxi chits for a service that may take a few hours (only a shuttle that covers Richmond only), so that forces me to either be held captive at the dealer for an unknown length of time on a weekday, rent a car for $36/day (may not be necessary), or take a somewhat complicated trip back to Vancouver using a combination of their shuttle and public transit. Overall, it seemed to me that the people were pleasant, but not always great at understanding how to deliver information to customers or providing a proper resolution that balanced the customers needs with the dealerships effectively. More

Service I would have rate 5 but because scheduling is not great. I have called Dec. 14, 2018 for a Fuel Delivery Module Flange Replacement and I was told that I would have rate 5 but because scheduling is not great. I have called Dec. 14, 2018 for a Fuel Delivery Module Flange Replacement and I was told that there's no available schedule not until January of 2019 and someone will call then to schedule my vehicle for fixing. It's already January of 2019 and no one call me yet. January 22, 2019 I've call again and I was informed that I was on the line already but since more still ahead of me, more or less I'll be seeing sometimes in spring and again someone will call me once it's my turn. Already spring and I've been waiting and waiting for any updates but still I have not receive any call. Summer comes still no call, so I decided to call 1st week of July and the guy who answer the phone scheduled me right away for fixing my car. Good and quick service, dropped off my car at 9AM and they called me before 1100hrs informing that my car is ready. Nice staff who assisted me. Thank you guys for the good repair, also thank you for the shuttle service, very convenient. More

Great service Owned my Ford for 5 years now, I find the service great, time promised is followed and explain the work done. The price is a bit pricey. One comment i Owned my Ford for 5 years now, I find the service great, time promised is followed and explain the work done. The price is a bit pricey. One comment is I hope you call customers specially those that service their car with you regularly for recalls. Although there are letters sent most often the response I get when I call is they have not heard back if my vehicle is affected. More

Great service for 8 years and counting In the past, when I have brought my previous vehicles to different dealerships one of two things happen. You are provided poor service and/or overchar In the past, when I have brought my previous vehicles to different dealerships one of two things happen. You are provided poor service and/or overcharged (generally both). I can say that my experience with Cam Clark Ford Richmond is not like that. I am very happy to bring my car here and have experienced excellent work, fair market rate pricing and great customer service. I have been a customer with them for 8 years. They did change ownership to Cam Clark in recent history since the purchase of my car from Richport Ford in 2011, but the philosophy and much of the service team appears to have remained the same. My customer service rep is Sue Holomego and she encapsulates all that great customer service is about. When Sue is busy with another client, I have been treated equally professionally whether on the phone or in person by other service staff members (thank you Cory!) More

Great Work Firstly I am delighted with my purchase last year of a 2018 Ford Focus Titanium. Great salesmanship and followthrough from Nicole. Secondly I had Firstly I am delighted with my purchase last year of a 2018 Ford Focus Titanium. Great salesmanship and followthrough from Nicole. Secondly I had a service appointment on July 3rd. The timing and the communication were outstanding. Kudos for Sue for her excellent work. Julian Colliseum u More

Our Experience We were very thankful and happy having Jerome Santos as our sales agent in which he was able to answer all our concerns. He have done, way beyond the We were very thankful and happy having Jerome Santos as our sales agent in which he was able to answer all our concerns. He have done, way beyond the expectations of a customer. Very knowledgeable, easy to talk to and very professional as well as the Finance Manager who was there to guide us to best fit our needs. Having to said that, I was even more surprised when Jerome called me on the second day to follow how's our first day with our car. With all those times that we had to buy our car, this is our first experienced to have the sales agent to follow up on us. This kind behavior Jerome have just shows how concern he is with his client and that makes him extraordinary. Well done Jerome! More power and God bless. More

Great experience This was the first time servicing my car at this dealership. From check-in to check-out Sue Holomego was great at keeping me informed as a few extra This was the first time servicing my car at this dealership. From check-in to check-out Sue Holomego was great at keeping me informed as a few extra items needed to be added for maintenance. She was very friendly and patient as she answered all my questions. I was so grateful for the shuttle service as my car needed to stay in longer than anticipated. Jill was on time to pick me up when the car was ready. The whole experience was wonderful from start to finish and I'll be returning when my next service is due. More

Exceeded our expectations We had a great experience shopping for a new vehicle at Cam Clark Ford in Richmond. The salesman Anton really took his time with us and patiently answ We had a great experience shopping for a new vehicle at Cam Clark Ford in Richmond. The salesman Anton really took his time with us and patiently answered all of our questions. They were very fair with their negotiations over the the price and when we finally picked up our vehicle after it was detailed it was everything we were hoping for and more. I would definitely recommend shopping for a vehicle there they are very professional and courteous. More

Great effort from both Sales and Finance. An entirely enjoyable experience dealing with Sales and Finance, in particular Tristan Gillis was thorough and professional, no pressure, and very hel An entirely enjoyable experience dealing with Sales and Finance, in particular Tristan Gillis was thorough and professional, no pressure, and very helpful. The Finance Manager was transparent and explained all of the additional options well. The HUB insurance contact was not an asset to the dealership though, providing uninformed advice about necessary coverage, what was required and what would be refunded from ICBC when all was reconciled. A stronger industry knowledge about competitors' coverage is highly recommended. More

Great Service Department I am happy with the service employee I've dealt with a few times. He's always polite and helpful. The car is generally ready when I'm told it will b I am happy with the service employee I've dealt with a few times. He's always polite and helpful. The car is generally ready when I'm told it will be and I appreciate that. More