Cam Clark Ford Canmore

Look no further if you enjoy abysmal customer service, having to hunt for answers, enjoy being lied to and having incomplete repairs performed on your vehicle! Words can only begin to describe the level o having to hunt for answers, enjoy being lied to and having incomplete repairs performed on your vehicle! Words can only begin to describe the level of distrust and horrendous customer service we received from the service manager Nicole, and the service advisor Kate. We had a major failure while one on our first day of vacation 500kms away from home, kids, MIL and wife and I all broken down. I will say starting off the service was great from Cam Clark, however as the days went on it only begun to become the worst I've received. Being lied to about our vehicle being driven by the shop foreman (FordPass app showed us it never moved, no extra kms and tire pressures never moved for 1.5 weeks), to telling us there's no fault found and no leaks yet we have pictures of the under carriage drenched in transmission fluid and a video of the shifting issue (10th gear to 4th while on major highway and service light on) The next week after finally speaking with the shop foreman, he wasn't even aware of the concerns we had, despite us sending photos, videos a full page write ups of the concern to Kate, she somehow managed to fumble giving any of our information to the tech or shop foreman. He finally drives it and sure enough, it has a catastrophic failure of the transmission and Ford will replace it, it's like we almost knew what it needed, weird.. We get an email Friday the 23rd (dropped the vehicle off on the 1st) that its all done, great! So i send an email back to Kate asking if they're flatbed towing the vehicle back to us being 500km away and as they told us upon dropping off they would do everything they could to get it back to use, she didn't reply until the following Monday saying no we would normally have to pick it up despite what they told us. I follow up with the rental company where we live and they inform us Cam Clark cut our rental off on the 23rd... So you folks decided to cut the rental off even though you sent an email at 2pm on a Friday when we live 4+ hrs away and expected to come pick the vehicle up that day before 5pm? Absolute snake in the grass move by Kate and Nicole. Left a voicemail and emails several days ago for the Nicole the service manager to get back to us and yet to hear from her. I could go on for days, but at the end of the day, I would STRONGLY suggest staying very far away from this place, especially for larger repairs. I will give kudos to the shop foreman and the driver who took us to get the rental, absolute class acts whom are very good at their jobs, despite other employees such as Kate and Nicole throwing them under the bus. And yet even after all the repairs, it still failed on the highway, had to have Sherwood Ford look at it after the extensive work Cam Clark performed, they had overfilled the brand new transmission, so great work there! More

Darrell and Heather in The Fast Lane addressed my car’s needs accurately and efficiently again. needs accurately and efficiently again. More

had a major problem on a friday and was back on the road Sat am excellent service and hospitality !! could not expect better service !! Sat am excellent service and hospitality !! could not expect better service !! More

Brilliant service with faultlessly friendly help from every staff member we encountered. We had a tire problem that was solved very quickly despite lack of appointment, and very affordable as well. This every staff member we encountered. We had a tire problem that was solved very quickly despite lack of appointment, and very affordable as well. This dealership is exceptional and easy to recommend. More

Great wraparound Customer Service. Very responsive and efficient appointment booking, knowledgeable Customer Service representatives, timely service estimates backed up by excellent s Very responsive and efficient appointment booking, knowledgeable Customer Service representatives, timely service estimates backed up by excellent service shop technicians and a truly efficient Parts Department. More

Cam Clark Ford Canmore has an amazing service team. I came in on a Saturday morning with engine troubles. Between Nicole and Scotty they had me up and running and back on the road, the same day. I had I came in on a Saturday morning with engine troubles. Between Nicole and Scotty they had me up and running and back on the road, the same day. I had my RV with me and they recommended a close by location for storage as well. The point is they went above and beyond to help a Ford owner who didn't even purchase the truck from them. Thanks guys, I won't forget it when I buy my next truck! More

I had a family emergency and needed oil change & service before I left in a couple of days. They fit me in the next day and did the oil change and checked everything before my long trip. Very appreciative before I left in a couple of days. They fit me in the next day and did the oil change and checked everything before my long trip. Very appreciative for their ser service. More

Great atmosphere and great sales team. No pushy tactics and any hiccups that may occur are dealt with in a professional and friendly manner No pushy tactics and any hiccups that may occur are dealt with in a professional and friendly manner More

Excellent, professional and friendly staff. Easy to work with and they are conscientous about the service they provide. Easy to work with and they are conscientous about the service they provide. More

Service was good, Daryl was informative regarding the vehicle report. When I returned to have wheels torqued it was done immediately. Washrooms were very clean, coffee hot. It was a good experience. Bett vehicle report. When I returned to have wheels torqued it was done immediately. Washrooms were very clean, coffee hot. It was a good experience. Better than my Ford dealer at home. I will return More