Calgary BMW

Received my car back from Service with cracked windshield Two weeks ago I had my BMW at the dealership for regular service. When I picked up my car I drove off their property and realized minutes later that I Two weeks ago I had my BMW at the dealership for regular service. When I picked up my car I drove off their property and realized minutes later that I had a crack in my windshield from top to bottom, which was not there when I had dropped off my car. So, I turned around and drove back and told them that the crack was not there before. Needless to say it wasn't their fault, because it's always the customers fault and they told me that this must have happened after I left their property. Lucky me, I have a dashboard camera. I went very frustrated home and played all the recordings. I sent then the recordings showing me driving in at BMW without a crack and another recording showing the crack when one of their employees parked the car ready for pick up. Cleary, this proofed that the crack wasn't there. I had another meeting with their Manager and they are not willing to replace my windshield on their expenses (offered to pay half of the price). They are saying the windshield was compromised before and they can not control when a tiny tiny rock chip will crack. Are you kidding me? We live in Calgary, show me one windshield without any rock chips. And it doesn't matter whether there was a rock chip or not. As a matter of fact this happened when the car was in your possession and on your property and I honestly don't care how and when it happened. The most frustrating thing was that the had me drove off their property without even telling me that they damaged my car. Most likely even better for them, because they can always blame the customer if you don't realize it before you leave the dealer. This is how BMW says "Our passion is to take car of your passion". Viktoria More

Excellent service advisors and high quality of work We own a 2012 X1 and a 2013 X3 and I believe that it is no secret that modern BMWs are not the most reliable vehicles. Having a competent service prov We own a 2012 X1 and a 2013 X3 and I believe that it is no secret that modern BMWs are not the most reliable vehicles. Having a competent service provider is crucial for these automobiles. Calgary BMW has generally provided excellent service and advice, especially from Andrei Enica. Andrei is absolutely reliable, honest and helpful...this service advisor really goes out of his way to do the best job possible. Calgary BMW does charge a lot for general service work but usually the work is done to a very high standard. Having your car complimentary cleaned is a welcome bonus. People have to understand that these vehicles are very, very high tech and a dealership needs to invest a lot to stay on top of that technology. Performance specialist Allan Calagui is great to deal with as well. Al matched pricing from a big box store for some very high end Michelin performance tires, thank you Al. One memorably bad experience, however, was bringing in our X3 with overheating issues on a Saturday and having some young and clearly inexperienced staff think that the likely issue was low coolant level. We were sent on our way limping our ill X3 home some 20 km with an overheating engine while the whole time the waterpump had completely failed. Overall this dealership is doing a good job with parts. Tara-Mae is excellent to deal with in parts, she is super friendly, knowlegable and helpful. Also had a very good experience with service advisor Elise Parsons. Her consistent updates by text and email were much appreciated. Don't forget to ask for price breaks on parts and service if possible, in many cases this dealership can help with that. Overall, I am pleased with my experiences at Calgary BMW and am happy to have this dealership as an ally to fight the reliablity issues and relatively high maintenace requirements intrinsic with our vehicles. BMW vehicles do perform very well, however, and represent a comfortable way to get from point A to point B quickly and safely. This admirable quality of these vehicles is worth a lot of $$$. Stick with the great advisors like Andrei, Allan, Elise and Tara-Mae and you will likely have a great experience. Recommended. More

Managers gave very very low trade in value Visited them and brought my vehicle for trade in. The manager gave very very low value. Lower than the BLACK book value, lower than anyother dealer. I Visited them and brought my vehicle for trade in. The manager gave very very low value. Lower than the BLACK book value, lower than anyother dealer. It was a big difference number. Also they are very jealous from BMW Gallery in the NW. More

Incompetent, dishonest, frustrating I took my old 745 in for a service, as we live in Cranbrook I called and explained that I would be in in Calgary only 1 day , gave then a list of work I took my old 745 in for a service, as we live in Cranbrook I called and explained that I would be in in Calgary only 1 day , gave then a list of work to be done and asked that the Car be ready for 4 pm, when I arrived to pick up the Car they had done basically nothing, found out they never even moved my car into the shop until 2 pm and charged me over 700............ never again will try Kelowna next time More

Incompetent, dishonest, frustrating Calgary BWM will not stand behind the service work they perform. At 75,000 km took my X1 in due to a brake warning light. I was told the rear brakes Calgary BWM will not stand behind the service work they perform. At 75,000 km took my X1 in due to a brake warning light. I was told the rear brakes needed to be completely done to which I agree and they completed the work. A month later the warning light went on again, so I took the X1 back in, and told them it must be the front brakes because the rear ones were just done. Later they called me and told me that the problem was a broken sensor in the rear brake (the ones they had just worked on a month earlier) however they proceeded to replace the front brakes anyway (really without my authorization) even though that was not the source of the warning light, they explained that the front brakes would’ve needed to be done soon anyway, so I was OK with that. What I was not OK with is that they were charging the replacement of the sensor (that they had just replaced a month earlier) because somehow, according to them, I broke it driving over a rock or something (blame the customer first). Not true, the car was driving exclusively on Calgary roads (I use it to commute only). So I asked them to show me the sensor (I’m a mechanical engineer and routinely perform failure analysis). It was very obvious to anyone technically inclined that the failure was due to something rubbing against the cable, so a month of rubbing chewed up the cable, no signs of impact from a rock, the sensor was not properly attached. They finally agreed to pay for the sensor but it was not easy, they never gave me the chance to speak to a service technician, they let you only communicate with customer service (not a technical person) so the experience was frustrating. Right after the front brakes were done, I took the X1 back because of extremely loud squealing noise. They told me is was normal for “high performance brakes” (why didn’t the original brakes squeal?). At about 15000 km after the front brakes were done I started to feel the steering wheel vibrating when braking, so I took the car in (at about 20000 km after the brake work) and to my surprise they simply told me that I had to do ALL the brakes again, front and rear at my cost, because of signs of overheating “due to my driving” (the advisor told me I must drive very fast. Not true, and besides BMW cannot be driven fast?). Once again, blame the customer first. The original brakes had lasted 75000 km (the front actually 85000 and it was not yet totally worn). Once again impossible to talk to a service manager or technician, only a non-technical customer service person. I briefly spoke to the general manager who told me he was going to call me back but never did. So I’m now faced with re-doing brakes that should’ve normally lasted approx. 70000 km, only after 20,000+ km (needless to say, I pay more to have the brakes done at the dealership). Having brakes done is trivial mechanical work so this experience speaks poorly about Calgary BMW competence. More

"Very Disappointed"- First Time Service At A High End Dealer The experience at Calgary BMW was so unprofessional, dishonest and very disappointing. The Z4 I purchased privately had $4500 worth of work done there The experience at Calgary BMW was so unprofessional, dishonest and very disappointing. The Z4 I purchased privately had $4500 worth of work done there by the previous owner and had clocked less than 200 km before I bought it. Included in the work was new run flat tires and a four wheel alignment. The car had a vibration and it wondered. When I queried them, they said their work had a two year warranty. I showed them that the tire weights were old and dirty and didn't think the tires had been balanced and that I doubted it had enough toe in (I had a private BMW mechanic drive it first and he thought the same). They booked it in and checked it out and said the tires were all okay (but now all 4 wheels had new shinny weights and the sticky back from the old weights had been left on the rims - wow). They said it steers normal for that sporty model. So much for Warranty as I got charged for them checking it out! When I picked up the car there was a new dent in the thunk and the 3rd stop light was now broken. Some of the staff that came out the view the car never even introduced themselves to me first including the GM. Grant (the GM) said they would replace the stop light lens and have the dent repair fellows come over and fix it (there were a few other dents to fix that would be on my nickel and that was fine). I asked if I could just drop off the car at their shop but he said no they come here. The next day I learned that the dent shop had actually come and picked up the car. I said I was told they do the work here! That night when I picked up the car the stuff in the trunk was slid all around from being joy ridden. I was Not Impressed! Not happy with the way the car steered I checked with the shop German Automotive Repair (Shawn Honsberger had been a technician at the dealership) and he said it is most likely the run flat tires. So I put on four new Cooper RS3-A non run flat tires at Canadian Tire and that only improved the steering by about 20%. Still not satisfied, I had them check the alignment (which is a free check and took less than ten minutes) and the right rear wheel was toed out. Calgary BMW had never even done that after I had taken it back. Canadian Tire Beacon Hill did the alignment and it improved the steering by another 50% to the point where you can actually take your eyes off the road. Its a pleasure to drive now. We also have an older 320i so I know what a BMW should drive like. It is REALLY BAD when Canadian Tire out classes and out preforms a BMW shop. I wouldn't take my wheel barrow to Calgary BMW for a grease job !! More

Change for the worse This dealer used to be pretty special; offering great incentives and excellent customer service. I don't know what's changed, or if it's just that BMW This dealer used to be pretty special; offering great incentives and excellent customer service. I don't know what's changed, or if it's just that BMW M cars tend to sell themselves, but customer service has nosedived. This is one of the stingiest Alberta BMW dealerships offering little to no incentive and a "we'll just sell to someone else" attitude. Their best people seem to have left the parts department as well. You are much better off going to a dealership not owned by the Dilawri family. I've purchased 3 new BMWs from this dealership and had them serviced here before. The service guys are still quite good IMO but will swirl your paint when they clean your car. More

"STOP" Beware....do not take your BMW here for service. Terrible service at Calgary BMW......I watched them repeatedly give retired folks high quotes for small short service repairs all morning during my vi Terrible service at Calgary BMW......I watched them repeatedly give retired folks high quotes for small short service repairs all morning during my visit there. (ex. $860.00 to replace two oil filter housing gaskets which I did myself on my own BMW in under an hour!) Gaskets cost me less then $60.00 and it took one hour of my time and I am not a mechanic! Please consider taking your BMW vehicle to Gallery BMW in the NW of Calgary for service repairs where they take more pride in the service they provide and they are very friendly for the right reasons! I am writing this review to try and help people from being ripped off and I am a little upset but not doing this out of anger! This is the first time for me to even write a review so that must tell you something!lol After my last visit at Calgary BMW I left there sick to my stomach after watching and listening to them try to rip off old retired people for their hard earned cash all morning? Once my vehicle was done I get into my BMW only to notice that the area they worked on (my dash) is all scuffed up on the corners from being removed and my glove box was left dirty on the outside and they didn't even complete all tasks I had asked them to do?(they did not change my front turning signal bulb) After what I have witnessed I will not be returning to Calgary BMW for "service" ever again as the people that work their act like they invented the BMW vehicles and are very stuck up in my opinion! They made me feel uncomfortable and I will not stand/sit there while they over charge people and made me wanna puke as they over charge retired people! Highly recommend going to Gallery BMW for your service needs and maybe one day Calgary BMW will realize and start to value all their customers a lot better to earn back their business! There is a reason why Gallery BMW service centre is so busy but it is well worth the wait! Thanks for reading this and I hope it helps the retired folks keep their hard earned cash in their pockets where it belongs! :). Maybe, BMW should consider a lower cost for repairs for retired folks to truly help them out as they are no longer in the work force and truly need to save their money for enjoyment as they walk the last of their journey of life! :) More

Deplorable Customer Service from Donald Dore Over the past 8 years I have serviced my BMW 650 at this dealership. I have encountered several instances of incompetence in that time period without Over the past 8 years I have serviced my BMW 650 at this dealership. I have encountered several instances of incompetence in that time period without making a public complaint but my experience today has left me incensed enough to write this review. I arrived at Calgary BMW at 8:32AM to get a copy of my service records. The first service advisor I saw was Donald Dore. From the onset, he was very rude and unaccommodating. I politely asked for a copy of my service records. He asked if I was the original owner of the vehicle to which I replied "No, but I am the only owner in Canada and the car has only been serviced at this dealership". He reluctantly gave me a 3 page summary of my 8 year history except that each portrait page was horizontally compressed into half a page such that most of the service descriptions where either cut off or devoid of context. I asked if I could get a more detailed summary and he started questioning me as to why I didn't have my original records or why I should be asking for more records. I told him that I do indeed have my original records but would like a copy. He refused to print out a more detailed account of my services and then finally said he is too busy and doing so would take in excess of 40 minutes. After being flabbergasted by his ineptitude and lack of respect for a customer, I quickly went to another customer service representative, Rahim Rana. Mr. Rana asked me about my ownership of my vehicle to which I had given him the same response as I did Donald. Within a couple minutes, Mr. Rana had printed off a more detailed summarized account of my 8 year service record. He was excellent and offered the type of service any customer would expect from a 'luxury' dealership. Before leaving the dealership, I decided to file a complaint with the customer service manager, Jeremy Kosior. I complained of the poor service Donald had given me as compared to the great service from Mr. Rana. Jeremy was surprisingly uninterested and useless in assuring me my concern would be addressed. Instead of voicing concern over the poor training of his employee, he repeatedly gave me brainless statements. I believe this dealership would benefit greatly from customer relationship training starting with customer service 'manager' Jeremy and ending with customer service representatives like Donald. More

Terrible Both front tires exploded after refusing to sell and install new rims and they machined ridges on all four rims. Sold me and installed new winter tire Both front tires exploded after refusing to sell and install new rims and they machined ridges on all four rims. Sold me and installed new winter tires instead new summer tires that I requested. My old winter tires which where few months old were gone from shop in one day. Somebody took them. More