Calgary BMW

"STOP" Beware....do not take your BMW here for service. Terrible service at Calgary BMW......I watched them repeatedly give retired folks high quotes for small short service repairs all morning during my vi Terrible service at Calgary BMW......I watched them repeatedly give retired folks high quotes for small short service repairs all morning during my visit there. (ex. $860.00 to replace two oil filter housing gaskets which I did myself on my own BMW in under an hour!) Gaskets cost me less then $60.00 and it took one hour of my time and I am not a mechanic! Please consider taking your BMW vehicle to Gallery BMW in the NW of Calgary for service repairs where they take more pride in the service they provide and they are very friendly for the right reasons! I am writing this review to try and help people from being ripped off and I am a little upset but not doing this out of anger! This is the first time for me to even write a review so that must tell you something!lol After my last visit at Calgary BMW I left there sick to my stomach after watching and listening to them try to rip off old retired people for their hard earned cash all morning? Once my vehicle was done I get into my BMW only to notice that the area they worked on (my dash) is all scuffed up on the corners from being removed and my glove box was left dirty on the outside and they didn't even complete all tasks I had asked them to do?(they did not change my front turning signal bulb) After what I have witnessed I will not be returning to Calgary BMW for "service" ever again as the people that work their act like they invented the BMW vehicles and are very stuck up in my opinion! They made me feel uncomfortable and I will not stand/sit there while they over charge people and made me wanna puke as they over charge retired people! Highly recommend going to Gallery BMW for your service needs and maybe one day Calgary BMW will realize and start to value all their customers a lot better to earn back their business! There is a reason why Gallery BMW service centre is so busy but it is well worth the wait! Thanks for reading this and I hope it helps the retired folks keep their hard earned cash in their pockets where it belongs! :). Maybe, BMW should consider a lower cost for repairs for retired folks to truly help them out as they are no longer in the work force and truly need to save their money for enjoyment as they walk the last of their journey of life! :) More

Deplorable Customer Service from Donald Dore Over the past 8 years I have serviced my BMW 650 at this dealership. I have encountered several instances of incompetence in that time period without Over the past 8 years I have serviced my BMW 650 at this dealership. I have encountered several instances of incompetence in that time period without making a public complaint but my experience today has left me incensed enough to write this review. I arrived at Calgary BMW at 8:32AM to get a copy of my service records. The first service advisor I saw was Donald Dore. From the onset, he was very rude and unaccommodating. I politely asked for a copy of my service records. He asked if I was the original owner of the vehicle to which I replied "No, but I am the only owner in Canada and the car has only been serviced at this dealership". He reluctantly gave me a 3 page summary of my 8 year history except that each portrait page was horizontally compressed into half a page such that most of the service descriptions where either cut off or devoid of context. I asked if I could get a more detailed summary and he started questioning me as to why I didn't have my original records or why I should be asking for more records. I told him that I do indeed have my original records but would like a copy. He refused to print out a more detailed account of my services and then finally said he is too busy and doing so would take in excess of 40 minutes. After being flabbergasted by his ineptitude and lack of respect for a customer, I quickly went to another customer service representative, Rahim Rana. Mr. Rana asked me about my ownership of my vehicle to which I had given him the same response as I did Donald. Within a couple minutes, Mr. Rana had printed off a more detailed summarized account of my 8 year service record. He was excellent and offered the type of service any customer would expect from a 'luxury' dealership. Before leaving the dealership, I decided to file a complaint with the customer service manager, Jeremy Kosior. I complained of the poor service Donald had given me as compared to the great service from Mr. Rana. Jeremy was surprisingly uninterested and useless in assuring me my concern would be addressed. Instead of voicing concern over the poor training of his employee, he repeatedly gave me brainless statements. I believe this dealership would benefit greatly from customer relationship training starting with customer service 'manager' Jeremy and ending with customer service representatives like Donald. More

Terrible Both front tires exploded after refusing to sell and install new rims and they machined ridges on all four rims. Sold me and installed new winter tire Both front tires exploded after refusing to sell and install new rims and they machined ridges on all four rims. Sold me and installed new winter tires instead new summer tires that I requested. My old winter tires which where few months old were gone from shop in one day. Somebody took them. More

Great and amazing experience / service. I have brought my vehicle for service and what I can say they been amazing effective, knowledgeble and awesome experience. I deal with Rahim R. grea I have brought my vehicle for service and what I can say they been amazing effective, knowledgeble and awesome experience. I deal with Rahim R. great Service Consultant very professional, friendly and experienced from my point of view and my experience. Great team at BMW Gallery / 34 Heritage SE, Calgary, AB. More

Great team This is the 3rd car I have purchased at BMW.Sales person Daniel Gulin was excellent to work with. Grant was extremely helpful and I really appreciate This is the 3rd car I have purchased at BMW.Sales person Daniel Gulin was excellent to work with. Grant was extremely helpful and I really appreciate he recommended Dan to me.Thank you. More

I needed vehicle information on a vehicle that I was purchasing (not from BMW Gallery). She was very helpful and friendly. She gave me all of the information that I needed to make an educated decision. purchasing (not from BMW Gallery). She was very helpful and friendly. She gave me all of the information that I needed to make an educated decision. I will come in and ask for her when I do future services at BMW gallery. Thanks for you help Nikki More

I have had some issues with my 99 328i which I purchased from Calgary BMW and the dealership has been OUTSTANDING in resolving my issues.<br><br>Car dealerships could take lesson's from Calgary BMW on how t from Calgary BMW and the dealership has been OUTSTANDING in resolving my issues.<br><br>Car dealerships could take lesson's from Calgary BMW on how to deal with customers More