CMP Chevrolet Cadillac Buick GMC

Buyer beware Recently purchased a used vehicle from CMP, my experience started very well, my salesman was great, wasn't pushy and was well informed. The problems Recently purchased a used vehicle from CMP, my experience started very well, my salesman was great, wasn't pushy and was well informed. The problems started after buying the vehicle. I immediately noticed some issues that concerned me. First off I shut the vehicle off when I got it home, would not start, the battery cables had been left loose. When I got it running the check engine light came on. I suspect the battery was disconnected to clear the codes. I was told to bring the vehicle back so the mechanic could take a look, the other issue I have starts after driving the vehicle for a length of time. I was told it was test driven to Chestermere and back, brought in the shop and no issues were found. When I picked the vehicle up only 6km had been put on the odometer, not the claimed 30 plus km. When I inquired about this, was told that's what the mechanic said and there is no problems with it. My concern was completely ignored, I was lied to and now they say there is nothing that can be done. The sales team was great but there is definitely a problem, whether it's service or not I can't be sure. Would not buy here again or recommend this dealer. *UPDATE* After speaking with Jay Gassor he suggested bringing he vehicle in to have a second look at it. It was determined the oil pressure is within spec however it is very low and we agreed it will need an engine rebuild likely in the near future. He then put me in touch in with Michael Fisher, used sales manager who asked me to come in to see if we could trade it in on something else. When I arrived there I was greeted by Charlie who tried to help as best possible. Mike never came to speak with me about solving the issue and offered a measly trade in value, which would put me out an additional $6500. How he came up with that price ill never know. The vehicle had only been driven 1500km, and was just inspected at their service department. A thousand or two maybe I could see but the offer made was a complete rip off. While Jay was as helpful as he could be in the situation, Mike definitely was not. There may be a few good aspects to this dealer but I would definitely not buy another vehicle here, nor refer anyone. More

poor service and a poorer excuse for it how would you rate the quality of service provided by CMP .2 week wait , something I could live with , a reminder call a day ahead of my appointment , how would you rate the quality of service provided by CMP .2 week wait , something I could live with , a reminder call a day ahead of my appointment , good policy , a heads up to have my vehicle there first thing in the morning , makes sense , so why would they phone at 4pm that day to say they couldn't do the requested service without even an apology , an oil change no less .now we all know there's a Mr. lube every few blocks in Calgary , but one of the things for me spending allot of money on my new truck was the GM incentives , the quality of the truck etc. if at any time I saw the phrase expect crumby service from the dealership that is selling you the vehicle ,be warned that you might experience the feeling that the dealership doesn't care about your purchase anymore , they have your money .try to get a better excuse than a poor one ? leave a voice mail ,wait for the managers robo excuss More

Thank You I would like to give a shout out to Marcel and Robert for making my son's first experience buying a truck a great one. Both individuals represent CMP I would like to give a shout out to Marcel and Robert for making my son's first experience buying a truck a great one. Both individuals represent CMP with integrity and honesty standing by their word. The entire process was well handled and I would reccomend the entire team to anyone looking to purchase a new vehicle. all the best and thanks again More

excellent job! Shout out to Mr. Philip Dagodog for assisting me in getting my car. He is very entertaining as well as so honest and a great person to deal with. He m Shout out to Mr. Philip Dagodog for assisting me in getting my car. He is very entertaining as well as so honest and a great person to deal with. He made it sure that the car is prepared the moment we took it out from the dealership. Thank you so much Philip. Also, a big thanks to Robert for making my dream come true I feel like I'm the happiest now. I highly recommend CMP to my friends and family. CHEERS! More

Cant fix trucks 4 times my $65.000 truck has gone in for same problem. Promised problem has been repaired. 2 kms the lights came back on for my DEF fluids. How many m 4 times my $65.000 truck has gone in for same problem. Promised problem has been repaired. 2 kms the lights came back on for my DEF fluids. How many mornings do I waist for CMP. How many times must I return this truck for warranty repairs for same problem. At what point do I get compensation for all my time and fuel. Do I continue to shop GM? More

Awesome service and hasslefree!! A big thanks to Mr. Philip Dagodog for a very excellent job in assisting us from inquiry 'till we finally get the car. The whole process was very smoo A big thanks to Mr. Philip Dagodog for a very excellent job in assisting us from inquiry 'till we finally get the car. The whole process was very smooth and hassle free for us. He made it sure that we've got the best deal. I highly recommend you to all my friends More

Bob Thompson Highly recommend Bob Thompson He is great to deal with, very honest and not pushy. He makes sure the customer is satisfied. He even had the vehicl Highly recommend Bob Thompson He is great to deal with, very honest and not pushy. He makes sure the customer is satisfied. He even had the vehicle delivered to me due to some Miscommunication which was NOT his fault. I am very appreciative More

Thank you Colin and Crystal Thank you so much Colin for my beautiful Pontiac Vibe AWD to made it happen and I call it as mine. You guys did everything for it and I'm highly recom Thank you so much Colin for my beautiful Pontiac Vibe AWD to made it happen and I call it as mine. You guys did everything for it and I'm highly recommend you to my friends and family. Excellent costumer service! I can't wait to deal with you again! Best experience I ever had in this CMP dealership in my whole life! Millions of Thank you again! :) Anna McFadden More

A big thanks to Charlie Appleby! I decided to stop by CMP a couple of weeks ago to see if I could get financing for a vehicle. I wasn't in the lot long and Charlie was by my side as I decided to stop by CMP a couple of weeks ago to see if I could get financing for a vehicle. I wasn't in the lot long and Charlie was by my side asking how he could be of assistance. He showed me a beautiful GMC Terrain and I loved it immediately. He was very attentive in showing me all the options and answered every question I had. Charlie and the staff at CMP worked hard on my belhalf and got me driving this wonderful SUV....I have been smiling for 2 weeks, it's such a great vehicle to drive! A huge thanks to Charlie for his exceptional customer service! I will definately be going back to CMP when it's time to trade up....but not for a few years! More

STAY AWAY Stay far away. Brought my vehicle in for a recall on the ignition, and while fixing the ignition they somehow managed to break a piece of the ignition Stay far away. Brought my vehicle in for a recall on the ignition, and while fixing the ignition they somehow managed to break a piece of the ignition that recognized when the key is in/out. Now, when I take my key out of the ignition it chimes as if I was leaving the keys in. Not a safety hazard, but annoying nonetheless. I find it ironic that this happened after they were playing around in the ignition. Never have they admitted fault, and they won't. They kept my car for over 48 hours to "fix" the problem they created, and they never ended up fixing it. They phoned me and told me they had fixed it, and then when I went to pick it up (for a second time) it was worse than the day before! Then when they priced out the part (that I would have to pay for), they realized that part is on national back order and I wouldn't even be able to get it fixed, even if I wanted to. Thanks CMP for breaking a piece that I can't even replace. So when I asked what I was supposed to do, I was told I should "live with it" and "deal with it". Excuse me!? That is not how I dropped my vehicle off and that is not how I wanted to take it home. A few days later I then got an e-mail asking how their service was, I promptly replied to tell them. Still not response in regards to that e-mail. Then today, another service manager phoned me (unrelated to the e-mail I had sent) to tell me, again (even though it was two weeks ago) that it was not their fault, and that I have to pay to fix it and that the part is still unavailable. I did not need that phone call and it just got me all rustled up again. I told them to remove me from their e-mail/call list as I did not want them phoning me with unnecessary "updates". I don't have the money to fix the part, so I don't need them to be calling me to tell them about the availability of it. If/when I chose to fix the part that they broke, I will be contacting another dealership as I refuse to deal with CMP ever again. The fact that they think it is okay to not admit fault, and then try to get me to pay them to fix the part they broke is unsettling and I wish that people would chose to do their business elsewhere. More