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CMH Auto SUPERSTORE

St. Catharines, ON

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522 Reviews

169 Hartzel Rd

St. Catharines, ON

L2P 1N6

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522 Reviews of CMH Auto SUPERSTORE

March 31, 2018

Excellent Bought a Hyundai genesis from cmh auto sales and leasing, Great and friendly stuff working there. Will always recommend friends and family to the deal More

by Digiacomo21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Saalmans
Apr 02, 2018 -

CMH Auto SUPERSTORE responded

Thanks for taking the time to review the experience and glad to hear the Genesis purchase went well ! Phil

March 31, 2018

Very polite and professional environment. Purchased what was exactly advertised clean and friendly environment Mike helped us out with our purchase and was great guy to deal with. Also Phil t More

by Giuseppe muto
Recommend Dealer
Yes
Employees Worked With
Paula was great and very friendly with our transaction. , Phil Engs, Michael Holder, Leonie Ardell
Apr 02, 2018 -

CMH Auto SUPERSTORE responded

Joe - Thanks for sharing the experience and thanks for choosing CMH for your truck purchase ! Thanks for taking the drive to St. Catharines ! Phil

March 31, 2018

Fantastic, professional and an absolute pleasure to buy M I visited a dealer closer to home and could.not make a.deal on my trade. DOUG assessed my trade and explained everything. I got double what the oth More

by Peter ss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Post, Michael Holder, Heidi Dickinson, Leonie Ardell
Apr 02, 2018 -

CMH Auto SUPERSTORE responded

Peter - Thank you for the review and I love how you explained the details to show why you think the deal here was fair ! Thank you for driving the distance to give us your business ! Phil

March 30, 2018

Friendly staff Michael was pleasant, and thoughtful in trying to meet our needs. Not pushy to make the sale. We just want the truck to be safe on the road. More

by carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Holder
Apr 02, 2018 -

CMH Auto SUPERSTORE responded

Thanks for sharing Carol and happy to here the purchase experience was positive. We have firm but fair (below market) pricing at CMH so everyone gets our BEST price without negotiating. Thanks for the business ! Phil.

March 28, 2018

Returned for Mike's excellent customer care This is my second Lincoln purchase from Mike and the great staff at CMH. I didn't look anywhere else before coming back to them when wanting to repla More

by TAMI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Engs, Michael Holder
Mar 28, 2018 -

CMH Auto SUPERSTORE responded

Thank you Tami for posting this review, and thank you for your loyalty ! Your business is valuable to us ! Phil

March 27, 2018

Great purchasing experience We were very pleased with the price and service provided by Mike Holder when we recently purchased a Cadillac SRX at CMH Sales and Leasing. Mike gave More

by Brenda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Holder
Mar 27, 2018 -

CMH Auto SUPERSTORE responded

Thank you Brenda and John for making the 3 hour drive and also submitting this review ! Very happy to hear you were treated well ! Phil

March 27, 2018

Great service Very polite customer service. Michael was very straight forward and knowledgeable. They dealt with my trade-in fairly. I highly recommend CMH to a More

by Rhoel_Mabel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Post, Michael Holder
Mar 27, 2018 -

CMH Auto SUPERSTORE responded

Thank you for the business and glad to hear it was positive buying experience ! Phil

March 27, 2018

Buyer beware!! I recently purchased a Toyota Prius from CMH. Although the buying experience was good the after experience has been horrible. To put my mind at ease a More

by Me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Doug Post, Michael Holder
Oct 22, 2018 -

CMH Auto SUPERSTORE responded

Sorry to hear the buying experience was overall not good. You did essentially choose not to let us address your concerns and instead went to a Toyota dealer without our authorization. 1) You called on Tuesday March 20 about a list of issues that you said the local Toyota informed you about: I told you during our conversation that we would address any & all concerns related to normal reconditioning of a vehicle however we would not address any suggested elective maintenance from the Toyota dealer. If there was an issue with the water pump leaking we would replace it at no charge, if the steering wheel is off center we would address this at no charge, if the left wiper blade needed replacing we would replace it at no charge, the rear brakes do not have pads they have shoes & they are at 80% life, the front brakes were brand new that Michael mentioned to you when you both were walking around the car because you could see them by looking through the alloy wheels (Michael did not say the rear brakes were new because they are inside drums and you cannot even see them), the rear tires are at 6 & 7mm respectively (almost 50% life left) well within Ministry of Transportation guidelines. We would ensure that all levels were topped up if needed at no charge but were not prepared to flush any systems or prepared to replace your spark plugs. You kept questioning me if we were capable of doing these repairs since we were not Toyota Hybrid Certified, I reassured you that these repairs if necessary did not have anything to do with the operation of the hybrid system. I redirected you to our receptionist to book an appointment, the earliest appointment available about two weeks away. 2) The receptionist informed me that you were very upset with her so I spoke with the service department & made arrangements with them allowing you to bring the car in the next day. I called you back with this offer but you said that this did not accommodate your schedule, you said that Friday the 23rd of March would be preferable. I told you that I would book an appointment for 9AM, I also told you that I was off on Wednesday however I would leave instructions for them that if this appointment was not feasible for them, that they would call you on Wednesday & reschedule. The appointment was fine as scheduled so they did not call. 3) You did not show up Friday at 9AM for your appointment. 4) Friday March 23 2018 at 2:09 PM you posted a negative review on Dealer Rater, I called you to discuss this review however you were not available so I left a voice mail for you to return my call. You did not return my call. 5) The owner & our technician that safetied your vehicle went down to speak with the Service Manager at your local Toyota Dealer to discuss the comments that you said that they had made regarding your vehicle. They denied making such allegations about this to you & the Service Manager even called you to confirm that most concerns listed were suggested service maintenance items, and that the rear brakes were fine. 6) After not hearing back from you, I called back again on Saturday to discuss how we might help you out with some compensation with the water pump & actually show you the brake life remaining on the rear shoes, (we had purchased a new set of shoes to show you, so we were going to put them on for you at no charge even though there is still 80% life). You were not home however your father answered and I told him were trying to help. He used foul language and threatened to charge me with harassment if I called back ! Doug Post

March 23, 2018

Good experience It was a great experience dealing with CMH. Sales person was confident and knowledgeable. Listened and answered questions Dealership went above and More

by Henry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Post, Michael Holder, Heidi Dickinson
Mar 24, 2018 -

CMH Auto SUPERSTORE responded

Thank you Henry for reviewing. Very happy to hear the experience was positive ! At CMH we advertise our lowest price as stated in the ads, so there is no need to negotiate to get our best price. We do this so customers will be interested when they see our ads and it treats ALL customer fairly. It also helps streamline the buying process and it helps us sell the vehicles quickly.

March 21, 2018

Excellent Service! I feel confident writing my review now after my sixty day warranty is long over and there have been no issues. What Can I say except that I was comple More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula (at reception), Doug Post, Ray Edwards, Heidi Dickinson, Leonie Ardell
Apr 10, 2018 -

CMH Auto SUPERSTORE responded

Thanks you for the review Randy - you did a great job ! Glad to hear you were happy with the truck purchase. Phil

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