Burrard Acura

Promises, promises Bought snow tires that weren't correct for my lowered Acura. Prior to ordering, I mentioned this to Brian in service that I should go to a lower profi Bought snow tires that weren't correct for my lowered Acura. Prior to ordering, I mentioned this to Brian in service that I should go to a lower profile compared to the all season tires that I was using and he assured me that they would be fine. Next day I got to work and all my tires were either partially or completely flat due to improper valve stem installation. I was told that they would bring me a courtesy vehicle and that I would have to call a towing company because they didn't deal with that service. xxx? Manager and bell boy came and brought me a car. Because a snow tire has a more aggressive corner edge as apposed to a rounded edge, all-season tire, they were catching my inner fender liner and plastic holders that clip the liner in place. Had the tire been in a lower profile like I first mentioned, this would not have happened. For 3 months, I've been assured that there would be a proper tire replacement by several parts men, salesman and assistant mangers. Always playing phone tag and never getting back to me, when they said they would. I now have an appointment to come in and have my car put on their hoist and see what it has caused. The front tires were giving me problems when the steering would be fully turned when going over an an uneven road, snow or certain drive ways. I'd like to add that the stock 17" are running 215/50/17(all-season), that i was using during the winter months but due to the recent poor weather, I switched to an all snow tire. My summer rims are stock 18", 225/40/18. I run Michelin tires on both with no clearance/turning issues. Several of the plastic clips in the liners are now missing and I have spider cracking paint on the top wheel well edge, where it meets the liner. To top it off, the assistant manager asked why I took so long to deal with the problem. Really? Instead of dealing with it from the get go, the staff passed the buck, hoping it would be forgotten about. Now a fender is in need of repair and paint. Costco or Discount Tire in the U.S. would never have done this to begin with, not to mention that the salesman are stuck up, when they realize that your in their store regarding an older vehicle. Don't deal with them on any level. Go to Lougheed, Richmond or the NorthShore. More

Great service from Sunny Gill My husband and I went to Burrard Acura to test drive an Acura RDX and traded in our Mercedes E350 the same day! Sunny was so personable, knowledgeable My husband and I went to Burrard Acura to test drive an Acura RDX and traded in our Mercedes E350 the same day! Sunny was so personable, knowledgeable and engaging, it was a wonderful experience dealing with him. Thank you, Sunny! More

Replaceable Consumers I am very displeased with the customer service at Burrard Acura. On March 18, 2017 I called Burrard Acura to confirm whether a 2014 AWD Acura TL had n I am very displeased with the customer service at Burrard Acura. On March 18, 2017 I called Burrard Acura to confirm whether a 2014 AWD Acura TL had navigation and a rear-view camera. A sales representative David picked up and confirmed that they were in fact in the car. After which I drove all the way from Langley to Downtown Vancouver to seriously consider this car. David was extremely helpful at the start as most sales associates are and let us test drive the car. When we entered the car and turned it on the front display screen prompted for a code to be entered. David assured us again that the car had navigation and rear-view camera. David said that we should test drive the car and then he would enter the code when we returned. After driving around I was really impressed by the handling and thoroughly enjoyed the car. We came back to the dealership and sat down at which time we started to negotiate prices. David would continually negotiate with his sales manager Chris O'Neill for the price of the car and we reached an agreeable number. After which David came back to us extremely apologetic saying that there had been an error online and that someone had put in the wrong features. There in fact there was no navigation or rear-view camera. At which time I became extremely frustrated I had called in specifically for these features and David had assured me that they were in the car. David continuously apologized but made no attempts to lower the price of that car even further. Instead tried showing my different cars and told me they could help with third party installation instead. Was this just all just a lure to get me down here? When we asked if we could talk to the manager David hesitantly obliged. David went and talked to his manager but returned with no avail. David told us that his manager was busy and wasn't able to talk to us. What kind of customer service is this? this dealership completely wasted my time I spent 3 hours there as well as 90 minutes of traveling time for a mistake they had made yet the manager does not have time to talk to us. Does he feel that his time is more valuable then ours? I would never recommend this dealership to anyone nor will I be buying my future car from here. I'm in shock of this kind of treatment from a supposed reputable dealership. They were only friendly when we were ready to purchase the car after when we had complaints for completely wasting our time or lack of accommodation we were treated as replaceable consumers. More

Great service! I just finished getting a recall completed on my TLX. it was done fast, and everyone was very friendly. I also received a free car wash - and with all I just finished getting a recall completed on my TLX. it was done fast, and everyone was very friendly. I also received a free car wash - and with all of the ugly weather we've been having, my car needed it. Thank you Burrard Acura! More

Top Notch Service When I was asked to provide feedback on Burrard Acura's service level, I was happy to oblige. We've all been told to develop a good relationship with When I was asked to provide feedback on Burrard Acura's service level, I was happy to oblige. We've all been told to develop a good relationship with a trustworthy mechanic; but unless you go to a local mom & pop garage for all your service needs, it's more practical to develop a good relationship with your dealership's service coordinator, one who is competent and trustworthy since all your needs will go through the service centre. I'm happy to say that we've had exceptional service from Mike Wong at Burrard Acura over the last several years for all the warranty & maintenance needs of our two Acuras. When I attempted to fix the automatic window actuator on our older Acura, Mike was very knowledgeable about the problem after I explained it and he knew exactly what parts were needed. Since I wanted to tinker with the car and fix it myself, he was even patient and professional enough to guide me through the diagrams after I came back multiple times to ask him questions. More

Excellent customer service Even though I don't own an Acura, Evelyn Sgourakis and the service department offered excellent service for my vehicle. I will definitely go back for Even though I don't own an Acura, Evelyn Sgourakis and the service department offered excellent service for my vehicle. I will definitely go back for other service needs. Peter Bonnis More

Awesome customer service from Alex Lin -2017 Acura RDX Elite Alex Lin was awesome! My wife and I needed a new family vehicle after ours died. I did some research and chose the Acura RDX. It's a perfect fit for o Alex Lin was awesome! My wife and I needed a new family vehicle after ours died. I did some research and chose the Acura RDX. It's a perfect fit for our lifestyle. Alex was super friendly, knowledgeable and knew what we needed before we did. We were there pretty late and he stayed with us till the end. Thanks to him and Chris O'Neill. My wife had to work when I picked up the car and I had my 2 young kids with me. I had to fill out paperwork and get insurance so Alex took my 5 year old son. He give him some hot chocolate and showed him the drawing materials and TV that Acura provides for all their waiting customers. Man, this guy is awesome! Anyone who can take my kids away and occupy them without them causing a fit is my best friend. The 2017 Acura RDX Elite is the best vehicle I've ever had. It's powerful, fully automatic in every way and my wife loves it too. I recommend going to Burrard Acura and talking to Alex Lin. It was a great experience. More

Excellent customer service I went down to see the cars with my family at the dealer two days ago and we were served by Sales & Leasing Consultant Alex Lin, Alex is very good and I went down to see the cars with my family at the dealer two days ago and we were served by Sales & Leasing Consultant Alex Lin, Alex is very good and friendly in helping me out with all my questions and concerns, I really appreciate the sincerity and expertise that Alex presented to me. Even though I did not buy the car because of my tight budget, but I truly enjoy the customer service experience in Burrard Acura! And thank you Alex Lin for your excellent unforgettable customer service! More

Amazing customer services my Sunny Gill II received amazing deal at Burrard Acura and on top of that Sunny was very knowledgeable of the Acura product and his Customer Service was the best w II received amazing deal at Burrard Acura and on top of that Sunny was very knowledgeable of the Acura product and his Customer Service was the best we got compared too the other stores and even other Acura stores we shopped at More

You Have To See Sunny Gill My wife and I are expecting baby soon, and sunny gave us his honest opinion and recommended couple options. We went with MDX which is the best vehicle My wife and I are expecting baby soon, and sunny gave us his honest opinion and recommended couple options. We went with MDX which is the best vehicle for our family. I have bought all my cars from Burrard Acura, and I couldn't be happier with their service.... More