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Budds' BMW Oakville

Oakville, ON

3.4
704 Reviews

2454 South Service Road West

Oakville, ON

L6L 5M9

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704 Reviews of Budds' BMW Oakville

June 11, 2019

Disappointed with how long it takes to check-in and check-ou The dealership had my car for 1 week for a 1 day repair as I was traveling and left it with them while I was gone. I emailed them 1 day before I was More

by Rod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cassandra Gavin
June 10, 2019

first service appointment for my 340 Brought my 340 in for its first oil, lube and filter. I was greeted by Alex Hoch, my service advisor. Alex was very courteous and professional. He More

by Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Hoch
Jun 13, 2019 -

Budds' BMW Oakville responded

Liz, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

June 07, 2019

Great Sevice By Moe Kassab Moe was really helpful and made the buying experience really easy, will recommend to my friends. I will for sure consider buying my next car from BUD More

by Naveen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moe Kassab
Jun 21, 2019 -

Budds' BMW Oakville responded

Naveen, it's experiences like yours that really keep us motivated! We are always more than happy to assist you if anything else comes up. Take care!

June 06, 2019

Always been provided amazing service. Very helpful staff, comfortable waiting areas. The service department is amazing. Apart from the great quality of the mechanics in service department, More

by Outzaned
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassandra Gavin, Jenny Beaudrie
Jun 13, 2019 -

Budds' BMW Oakville responded

Outzaned, we are so happy to read such a great review about Budds' BMW Oakville!

June 06, 2019

They don't care whether you deal with them or not My vehicle is only 3 years old, just over 30000km on it, but needs new brakes because of corrosion. I was told that it was basically my fault for not More

by Janine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Werstroh, Alex Hoch
Jun 21, 2019 -

Budds' BMW Oakville responded

Janine, we are disappointed to hear you feel this way. Here at Budds' we do not perform a detailed brake inspection as part of an oil change. There is a visual inspection completed and you were cautioned about the need to replace them. The life time for brakes for your vehicle was explained to you at length here in the dealership. Your vehicle was booked to be in the shop for the day, we do not complimentary provide loaner vehicles at this dealership. Our partner vendor Enterprise is available to you as well as our local shuttle service. Take care.

Jun 21, 2019 -

Janine responded

This dealership never informed me of the status of my brakes, not in writing or verbally. I keep a file of all service paperwork and there is never a report on my brakes. There is one time they checked the tires but not the brakes. Why not check the brakes if you check the tires? They do the bare minimum, then lie and put the blame on you when something goes wrong. When I took my car in for regular service maintenance in May, I told them to assess the brakes because I noticed that they were really rusty. They charged me almost $100 to tell me that the brakes were in bad condition, would not pass inspection. This dealership does not care about your car or your safety. Stay away from this dealership if you care about your wellbeing

June 06, 2019

BMW S1000XR 20000 km service Excellent experience start to finish. A real person answered the phone and connected me to the service advisor, John Parker. John is professional, pol More

by Daemon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
Jun 13, 2019 -

Budds' BMW Oakville responded

Hello Daemon, thank you; we appreciate your feedback!

June 05, 2019

good customer service i take my series 330 to there for the service good customer service and the staff was friendly and helpful i will recommend,Especially Alex,thank so m More

by karena2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Hoch
Jun 13, 2019 -

Budds' BMW Oakville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 03, 2019

Done in a day Was welcomed promptly and professionally upon arrival. Was provided a completion time mid-day Picked up my vehicle same day, washed and ready when I More

by M4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Beaudrie
Jun 13, 2019 -

Budds' BMW Oakville responded

M4, we are so pleased you enjoyed your visit to Budds' BMW Oakville!

June 03, 2019

Poor Service 1/2 hour of arriving at the dealership for a 10:10am appt. I was met by Alex who said he had been on the phone. After walking me through the servic More

by Fallout
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Hoch
Jun 20, 2019 -

Budds' BMW Oakville responded

Hello Fallout, unfortunately your screen name is not in our database. If you could kindly reach out to our Client Care Representative Shannon at swilkie@buddsfamily.com with your contact details we would like to speak with you. Take care.

May 30, 2019

Not sure if service was done Dropped my car off for service and recall , no parts for recall have to bring it back in for that , but service advisor said the service was done , wh More

by Sal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Jun 17, 2019 -

Budds' BMW Oakville responded

Hi Sal, based on your username we were unable to find your information in our system. We take customer feedback very seriously and would like to discuss your experience in greater detail. Please contact our Client Care Representative Shannon Wilkie at swilkie@buddsfamily.com to discuss things further. Thank you.

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