Budds' BMW Hamilton

Horrible scamming experience Worst experience ever: Very hard to find anyone to pick up the phone for appointment. I had to drop by and do it After week waiting , Dropped off th Worst experience ever: Very hard to find anyone to pick up the phone for appointment. I had to drop by and do it After week waiting , Dropped off the my car for oil change and oil leak. Received an email next day saying they did the diagnosis and I have to wait since they couldn’t get a chance work on my car and give me an estimate almost $1900 Third day, received a call saying the can’t open the hood even though they did for inspection and diagnose. They have to replace the hood cables and hooks and may cost 500-600? Apparently they are not responsible if they break it in their possession either I had no choice then just to say go ahead and do it 2 hours later received another call saying they can’t put the plastic cover back since it’s old Putting new cover and gasket cots another 600 plus 3 hours labour? Same thing no choice except saying go ahead and do it. Received call saying the car is done Went to pick up the car, noticed no oil change was done, they said “did you ask for oil change”? I said yes and that was the reason why I booked the appointment. I said check the mileage, it due already He checked and said oh no it’s not due, you have another 17000 left. I said how come you did in the past every 10-12000 and now saying 25,000? He insisted it’s ok. Started the car, the fix light indicator was on? Asked why this is on and why you didn’t replace the burned light? Again heard the explanation which didn’t make sense. I don’t think I can take my car to them again. More

Great Service Decio always good and very helpful to resolve issues and answer questions. Shuttle service always good .Even though car was clean it was still washed Decio always good and very helpful to resolve issues and answer questions. Shuttle service always good .Even though car was clean it was still washed and vacuumed. More

Great Service - As Always My BMW 328xi is a little over three years old and it was time for a standard service appointment - oil change, car inspection, and brake fluid refill. My BMW 328xi is a little over three years old and it was time for a standard service appointment - oil change, car inspection, and brake fluid refill. I left the car in the morning and took a shuttle to work. When the time came for me to retrieve the car, Budds sent a taxi to bring me back to the dealership. Everything was handled properly and I was able to drive away in my freshly washed car. As always, Budds was professional and handled all the details flawlessly. My decision buy a replacement BMW three years ago can certainly be traced to the great service experience I have had at Budds. More

Service associates who really care! Recently I had a problem with one of my tires. Unfortunately, my vehicle profile was missing information regarding my extended warranty. Decio Tendeir Recently I had a problem with one of my tires. Unfortunately, my vehicle profile was missing information regarding my extended warranty. Decio Tendeiro took the time to make sure the proper information was added and I get me, my vehicle back as quickly as possible. More

Execellent service! Service people make it a point to know your name and make you feel welcome. Any issues, they work to get it looked after ASAP. This is the second ve Service people make it a point to know your name and make you feel welcome. Any issues, they work to get it looked after ASAP. This is the second vehicle I have obtained from your dealership. I think that speaks volumes in itself. More

They did an excellent job had it done in a timely manner. I was in for an oil change, they noticed that I needed something done and scheduled it for me, They also washed the X1. I was very pleased with my s I was in for an oil change, they noticed that I needed something done and scheduled it for me, They also washed the X1. I was very pleased with my service. More

Excellent In for an express oil change. Done in less time than expected and they even vacuumed the hatch back of my X3 which was unexpected! In for an express oil change. Done in less time than expected and they even vacuumed the hatch back of my X3 which was unexpected! More

Quick and easy! Robert and Bryce were a joy to work with! They helped me trade in my old car and get into my new one quickly and with ease! Robert and Bryce were a joy to work with! They helped me trade in my old car and get into my new one quickly and with ease! More

Phil is the best Perfect experience overall but was disappointed no one replied to my email so I had to call after few days to book my appt which was after 3 weeks !!! Perfect experience overall but was disappointed no one replied to my email so I had to call after few days to book my appt which was after 3 weeks !!! Lucky Phil took care of me and managed to leave excellent impression with his great customer service skills. More

Friendly Service Management - Friendly and competent service management. - Timely return of the vehicle. - convenient rental process - convenient updates about the service pro - Friendly and competent service management. - Timely return of the vehicle. - convenient rental process - convenient updates about the service progress. - Focus on only what is required to be completed. More