Budds' BMW Hamilton

BMW X1 service I was impressed with the service of bmw Hamilton location., Ciro the service associate and the service manager handle my concern very profesional. I was impressed with the service of bmw Hamilton location., Ciro the service associate and the service manager handle my concern very profesional. My name is Arvin Reyna defenetly I will come back and service my BMW X1 again. Thank you! More

Saturday Express Service The service by Ciro was very good. He was polite, clear and was focused on my appointment when I came in at my allotted time. The issue I have is the The service by Ciro was very good. He was polite, clear and was focused on my appointment when I came in at my allotted time. The issue I have is the Saturday “Express” Service takes 2 hours. Two hours is definitely not express in any context. I don’t understand that if I have an appointment at 9am why wouldn’t the service (oil and filter) begin within the next 15 minutes. People have things to do on a Saturday other than wait around for 2 hours. I know they can shuttle you somewhere but clearly there is something missing from BMW’s understanding customers and their time. More

Very good service I appreciate the calls advising an appointment is required and being told how long the service will take beforehand. Very pleased with the the servic I appreciate the calls advising an appointment is required and being told how long the service will take beforehand. Very pleased with the the service provided! More

Regular Maintenance Great experience. Our support person was Sebastian. Very professional and knowledgeable. Gave us very good advice. Would definitely recommend this ser Great experience. Our support person was Sebastian. Very professional and knowledgeable. Gave us very good advice. Would definitely recommend this service centre for others with a BMW. More

Great service, greater staff! The staff at This location is exceptional. Everyone is so attentive, and constantly doing their best. I am always welcomed with great attitudes and le The staff at This location is exceptional. Everyone is so attentive, and constantly doing their best. I am always welcomed with great attitudes and leave happy every time. Thank you for always making my experience a great one! More

Service gets better with time You have to get familiar with the people for the quality of service they provide polite and professionalism was well received from the dealer works. You have to get familiar with the people for the quality of service they provide polite and professionalism was well received from the dealer works. More

Poorly Organized; Inattentive Staff For the second time - simple service of my BMW- I have had a very poor experience. Upon entry (inaccurate signs leading in the wrong door, necessitati For the second time - simple service of my BMW- I have had a very poor experience. Upon entry (inaccurate signs leading in the wrong door, necessitating going around and through and into the service bay), I waited to drop off my keys and get a shuttle to work (which I indicated in my online booking). Not one of the 4 service people (all on their computer terminals) looked up, much less greeted me or made eye contact. Finally, I was told to wait for a shuttle (30 minutes - late for work!). While I waited, the front desk personnel chatted on their personal phones and shared gossip. If I could, I would take my car elsewhere for service - no fancy price tag is equal to decent service, courtesy, and professional treatment. More

Learn to answer the phone! In the past year, the level of service at Budds BMW Hamilton has gone progressively downhill. This starts with the extremely poor attendance at the S In the past year, the level of service at Budds BMW Hamilton has gone progressively downhill. This starts with the extremely poor attendance at the Service Appointment booking desk, where it would appear that no one is ever at the desk at the call is never answered. The phone just rings and goes to voice mail. The return call, if there is one, takes hours. There is also a breakdown in communication between this desk and the actual service representatives. As for the service itself, they have gone from being the best in the business, to something not much better than Canadian Tire. I have had 3 incidences in the past year when I have picked the car up and the sensor settings have not been adjusted so I get false alerts telling me that the tires are deflating for example. I have had cars returned with flat tires or damaged wheel rims that were not there when I left the vehicle. I am the owner of 3 BMW's. I live in Toronto, but I have used the Hamilton location due to the extraordinary service I received from both the Sales and Service teams. Sadly, this standard has slipped, due to the departure of some key personnel and likely from a result of the major renovation that took place at the location over the past 18 months. It looks pretty but they lost something critical along the way. I am very unlikely to return to this location. More

Winter tires Great service. Got me in due to the snow storm no problem. Service was friendly and very efficient. Highly recommend Hamilton BMW. Nice job washing my Great service. Got me in due to the snow storm no problem. Service was friendly and very efficient. Highly recommend Hamilton BMW. Nice job washing my car as well. More

overall went very well after a lot of trouble with appointment setup Phil at the dealership made up for it. Over all I was very happy. Place seems too busy ie long time for after a lot of trouble with appointment setup Phil at the dealership made up for it. Over all I was very happy. Place seems too busy ie long time for appointment. More