Brian Jessel BMW

fraud My car wouldn't start one morning and required a jump...after a jump it works fine until next morning. So i brought into the dealer ship for a fix... My car wouldn't start one morning and required a jump...after a jump it works fine until next morning. So i brought into the dealer ship for a fix...They told me the battery i have is not BMW battery so it need to be swap. Ok the car work for a week and the issue still there. I brought it back and now it's $162 for re-diagnostic...worst service eva. More

All around terrible No explanation to the service provided and there was a dent at the back of the vehicle. Will never go back to this dealership. They don't care about c No explanation to the service provided and there was a dent at the back of the vehicle. Will never go back to this dealership. They don't care about customer service, especially Bryan Chan More

Bad Chinese fob sales I went there a few weeks ago, met the sales rep named Jack Chen, I had a very hard time of understanding him with his poor English. He answered mut I went there a few weeks ago, met the sales rep named Jack Chen, I had a very hard time of understanding him with his poor English. He answered mutipul personel phone calls during my visit, regarding about the exporting X5 issue between him and his friend I guess. ( he speaks in mandarin but i understand half of it) I ended up bought an used vehicle from another certified BMW store. More

Sold me a Lemon and wouldn't take responsibility I will never again buy a vehicle from this unprofessional and manipulative dealership . My 650i convertible I purchased from Brian Jessel was imported I will never again buy a vehicle from this unprofessional and manipulative dealership . My 650i convertible I purchased from Brian Jessel was imported from the states, which I knew at the time of purchase. However, I took the vehicle in a few years later to the same dealership to get a trade-in valuation and they told me the vehicle had a lemon status! I paid a premium for the reputation of a large dealership and got absolutely taken. I called the dealership out and all they had to say was; "we legally only have to declare what we know." What a bunch of garbage. No way they could have not known they were importing a lemon vehicle. Dealt the the used sales manager and he said that having a lemon status had no value impact on the vehicle. We tried to sell it privately and no one would even look at it. These guys take no responsibility and absolutely do not care about your expirence. We bought three BMWs from them and I can confidently say we will never purchase another one. Bye bye Brian Jessel. More

Best dealer and dealership I just want to point out how great the services I received from April Wu and AJ. Especially the unbelievable good deal which April tried so hard to ge I just want to point out how great the services I received from April Wu and AJ. Especially the unbelievable good deal which April tried so hard to get for me. The initial impression is good and her follow up makes my deal experience even better. I will strongly and certainly recommend my friends and family members to talk to her when ever they need a new car. More

Unbelievable sales and after service. I traded in my CTS caddie for a Z4 BMW. From the salesman Mike, through to the shop foreman ED, I had nothing but great communication and support. I traded in my CTS caddie for a Z4 BMW. From the salesman Mike, through to the shop foreman ED, I had nothing but great communication and support. More

made Look like a dumb in front of my eyes and family Went on June 26 at Brian Jessel used dealer ship at boundary to test drive the coupe 650 I 2013 liked the car , called the salesman the same day that Went on June 26 at Brian Jessel used dealer ship at boundary to test drive the coupe 650 I 2013 liked the car , called the salesman the same day that can I show my wife to finalize it tomorrow he said I wouldn't be there so I will send my colleague a message so I get the guys name in the next message so I call the guy next day at 12 to come and finalize the car at 3 ...reach there at 3:30 test drove it with my wife she says yes I say yes to the salesman he writes the offer and says oh just to let you know the guys right beside us are putting an offer too since they went for test drive now and I had you drive it first you are first for the deal , I write an offer he takes it to the manger I see the other interested party coming back and two guys (salesman)start running to get there paperwork signed from them even though my salesman is gone inside to the manager after two min I see the other interested young couple smiles and they are taken to the back ......lol. And guess what my salesman comes to me and Says oh Respected sir I forgot to tell you the manager said it was already sold and was off the market ....got upset chose not to argue and get up and leave the dealership. Lesson learnt: I don't know what to say ...ethics ....felt like made stupid ...I don't know I Run three companies all in profit never did that to anybody Hopefully Somebody is answerable to someone or its just sales More

Best dealership in Vancouver I am really shocked by some of the negative reviews here. I have personally dealt with Brian Jessel BMW and I will tell you that A) They are EXTREMELY I am really shocked by some of the negative reviews here. I have personally dealt with Brian Jessel BMW and I will tell you that A) They are EXTREMELY honest about car history including accident history B) They will give you the best price possible C) They are very loyal to their costumers and treat you like gold and D) They are the only dealership in the city that will ensure you feel both safe and secure with our vehicle purchase. I highly recommend Brian Jessel BMW New and Used. Both lots have experienced and trustworthy sales associates. Brian Jessel is the #1 BMW Dealership in all of CANADA. That is a fact that cannot be disputed. There is a simple reason for that: Because they are the BEST!!! :) More

Sham and Lies Sales: If you like dealing with a dealer that is willing to hide prior accident history, lie about it and then refuse to deal with the truth then by a Sales: If you like dealing with a dealer that is willing to hide prior accident history, lie about it and then refuse to deal with the truth then by all means go to this place and enjoy "the ultimate experience". They simply have no integrity.....Zero. Service: Rafal, their previous service manager used to be good, but now with the new guys they have no clue and they are best at dealing with non English speaking clients from China and maximizing service revenue. More

No loyalty whatsoever I have been fortunate enough to drive new BMW's for the last decade. I like to be loyal and support people who support me. BJ BMW does not have th I have been fortunate enough to drive new BMW's for the last decade. I like to be loyal and support people who support me. BJ BMW does not have the same business values I have. Their new car 'manager' Raja is really shady. He will smile, shake hands, nod, agree with you in person, give you the "don't worry, we will look after you", then hide for 3-4 weeks and DO THE OPPOSITE of "look after you", the customer. I have just been told BJ BMW cannot even talk to this magical 'BMW finance' group, I have to call them and deal with things on my own. Hopefully, the finance group has better values and customer service than the New car sales team at BJ BMW. Do the right thing and do not support BJ BMW as long as Raja is sales manager. More