Brian Jessel BMW

Horrible. Service adviser lied about work carried out and attempted to charge me for work not carried out. Tried to charge me for warranty work. Then he tried Service adviser lied about work carried out and attempted to charge me for work not carried out. Tried to charge me for warranty work. Then he tried to blame the technician. Then he blamed the receptionist. Simply unacceptable. More

Purchased an M3 at Brian Jessel I highly recommend sales rep April Ru . She is super friendly, knowledgeable, and helpful in getting the best deal possible for customers. I would rec I highly recommend sales rep April Ru . She is super friendly, knowledgeable, and helpful in getting the best deal possible for customers. I would recommend her to any buyers. More

The worst sales in Vancouver! Asked how long it takes to The worst sales in Vancouver! Asked how long it takes to special order a 335 and the sales said three months and the dealership can provide a loaner The worst sales in Vancouver! Asked how long it takes to special order a 335 and the sales said three months and the dealership can provide a loaner car if the car cannot arrive within the date listed on the sales contract. I called two weeks before the delivery date and the sales said the car won't be arrived in two weeks. Asked for the loaner he promised earlier and no loaner available. Had to go to the dealership and talk to the sales manager to get everything to work out. At the end, the car arrived one month late because somebody switched the car order to a month late so everything has to push back for a month! What is the point of promising customer the car needs three months to be special ordered and not submitting the order within time? Will never deal with this dealership again! More

I recently purchased a BMW M3 from Brian Jessel and had the privilege of dealing with Francis Poon . His knowledge and professionalism coupled with his ability to make you feel comfortable and inspired to the privilege of dealing with Francis Poon . His knowledge and professionalism coupled with his ability to make you feel comfortable and inspired to drive and purchase a BMW is second to none. This is an individual who clearly lives breaths and eats BMW you will not find a more passionate , professional sales representative Brian Jessel clearly promotes a culture of confidence not to be mistaken with arrogance. Buying a BMW is the ultimate driving machine this is true , buying it from Francis Poon at Brian Jessel is the ultimate car buying experience , thank you to all the staff at Brian Jessel for making this one of the smoothest and most enjoyable car buying experiences I've ever had. I would highly recommend doing business with this organization. More

They sold me a new (400km) car - apparently driven by one of their dealers. What they didn't tell me was that it had been in an accident, repaired by their own body shop, not declared and not told to me duri of their dealers. What they didn't tell me was that it had been in an accident, repaired by their own body shop, not declared and not told to me during the sales process. I only found out many months later when I was involved in a minor collision and had it in at another repair shop. When confronted with this shocking information - they were all denials and claimed they had no idea. Even when I showed them proof that they had to have known - they are still refusing to do the right thing. Do not buy from these sheisters - you have no idea what you are going to get - even with a new car! More

The worst service possible. They will make you pay even for the staff that is under warranty. They tell you things need to be fixed, even when they are not broken. And they charge more then other BMW de for the staff that is under warranty. They tell you things need to be fixed, even when they are not broken. And they charge more then other BMW dealership. Go to Park Shore, it only a few minutes away over the bridge. I will buy a Lexus next time. More

When i frst went there not very friendly and no immediate help but after to get to know some people it was a good experience....way better than the daeler in richmond.<br><br>service manager there is really help but after to get to know some people it was a good experience....way better than the daeler in richmond.<br><br>service manager there is really helpful and friendly and very good guy to deal with! More