Brian Jessel BMW

Be very careful when taking your BMW here for service and be sure to video EVERYTHING because if they damage your car they will try their darnedest to not accept responsibility. I took my car in for an airb be sure to video EVERYTHING because if they damage your car they will try their darnedest to not accept responsibility. I took my car in for an airbag recall and when I got the car back it was in worse shape than when I took it in. The "mechanic" left dirty tool marks (see pic) on the black of the interior above the glove box(why he was even touching the black part is a mystery to me) and scratched the silver trim (see pic). According to the service department the "mechanic" denied doing the damage even though the tool marks on the black irrefutably lined up with the scratches on the silver trim. How the service department could return a car to the customer in this condition is mind boggling for a high end dealership. They couldn't even be bothered to wipe the black interior part clean. Lucky for me though that they do shoddy work , for if they had cleaned the black part I may never have noticed the scratches on the silver until seen in the correct light and it may have been too late for me. One day later I go into my trunk and realize that the 'mechanic" couldn't even be bothered to properly reinstall the battery cover (see pics) In defense of the service department they did, later in the day accept responsibility for the damage and have ordered me a new piece of silver trim. I picked up the part and installed it myself in less than five minutes without having to touch any of the black dash or any part of the silver trim either than the back of it with a plastic trim tool. This was incredibly sloppy work they did and again, were reluctant to take responsibility in the beginning. To sum up, be sure to take a video/picture when in their parking lot of the entire car, both inside and out. More

Very patient and professional service, fully understanding about the auto. Very satisfied with the purchase. understanding about the auto. Very satisfied with the purchase. More

Very happy with Brian Jessel BMW always well taken care of. The waiting area is nice and comfortable. of. The waiting area is nice and comfortable. More

We had a great experience with Brian Jessel bmw , great service and great personnel ! Thank you service and great personnel ! Thank you More

Great experience! As a first visit I was a bit circumspect but everything went smoothly from the moment I drove there to the moment I left. Thank you! As a first visit I was a bit circumspect but everything went smoothly from the moment I drove there to the moment I left. Thank you! More

Great company, excellent customer service Very satisfied,I will recommend to my friends and will be back for a new one. satisfied,I will recommend to my friends and will be back for a new one. More

This is my second purchase from Brian Jessel BMW. I must say that the high standard of professionalism and level of customer care have been maintained consistently. Valentino Almeida (VIP Sales Manag I must say that the high standard of professionalism and level of customer care have been maintained consistently. Valentino Almeida (VIP Sales Manager) was extremely helpful in making sure that all my questions about the car was answered. He also ensured that my car was professionally prepped for me to collect. Burgess Chow expedited the paperwork for my purchase without any delay. Kevin, the technician very patiently took me through the features of my new car as well as how to configure certain functions. I also had the pleasure of meeting Jim Murray, the CEO of Brian Jessel BMW. He is a very down to earth friendly person who makes sure that all his customers are taken care of. All of the above are tough acts to follow for other dealerships. More

Excellent service, support and sales - smooth and professional. We have had our BMW for 3 years now, and Brian Jessel BMW has been excellent. We looks forward to a long term relationship! professional. We have had our BMW for 3 years now, and Brian Jessel BMW has been excellent. We looks forward to a long term relationship! More

Clean and nice environment. Friendly, knowledgeable and very helpful. Lot of choices in the showroom. Friendly, knowledgeable and very helpful. Lot of choices in the showroom. More

Very attentive and patient in answering my questions and giving me the biggest discount possible, my last X3 was very old and I traded it in for an X5 and my interest rate is unbelievably low for what it is giving me the biggest discount possible, my last X3 was very old and I traded it in for an X5 and my interest rate is unbelievably low for what it is now. More