Brian Jessel BMW

I leased a car here and when the lease was terminated I decided to buy out the car. I asked them to sell me the car based on what is on the lease contract and they accepted but they added one more thing. T decided to buy out the car. I asked them to sell me the car based on what is on the lease contract and they accepted but they added one more thing. They said we need to do inspection on the car to find out it is safe and sound. I said ok do it. Then they said I have to pay 399 $ + tax to compete inspection. I said I am buyer and you are seller so you have to do inspection to sell the safe car but they denied. I told the guy I am buyer and you are seller. The guy said"I am sale manager" . Can you imagine that? I said I am talking contractually. Finally after two days negotiation they said if you sign a waiver we sell the car without inspection. As I needed the car I signed that but I know it is still their responsibility to sell the safe car. These guys don't now anything about legal warranty. That waiver is nothing. I will escalate the issue that they charge people for inspection. More

It is a great dealer, Brain Jessel is professional and very friendly. It is a great experience. very friendly. It is a great experience. More

Good service and nice employees but you can improve a the coffee bar a little bit better. coffee bar a little bit better. More

Cary was very helpful right from the beginning since i pre-ordered the i4 M50 in march 2022, received my car on the first working day of 2023. made me a happy customer. pre-ordered the i4 M50 in march 2022, received my car on the first working day of 2023. made me a happy customer. More

Service reminder right on and prompt. Service advisor curtious,friendly and knowledgeable.Show room is always bright and clean.Refreshment available . Service advisor curtious,friendly and knowledgeable.Show room is always bright and clean.Refreshment available . More

Service advisor at Brian Jessel is professional and very friendly. Explains everything to you in detail. friendly. Explains everything to you in detail. More

Service was as expected - courteous and professional. Communication was prompt and en point. Any concerns dealt with quickly. Communication was prompt and en point. Any concerns dealt with quickly. More

very organized and informed me while waiting for completion of service,...very pleasant environment and knowledgeable service advisor, CC Chan was very helpful , service above expectation. completion of service,...very pleasant environment and knowledgeable service advisor, CC Chan was very helpful , service above expectation. More

Cary Lau did a fantastic job throughout the sales process. It was an easy and enjoyable experience from selecting my vehicle to picking it up upon arrival. Overall great customer service! process. It was an easy and enjoyable experience from selecting my vehicle to picking it up upon arrival. Overall great customer service! More

Great customer service. Friendly staff at service and parts department . Cosimo is the best. Great. thanks Friendly staff at service and parts department . Cosimo is the best. Great. thanks More