Bolton Toyota

Stay away. So dishonest. Beware. Beware beware. Sold me one of their trades without disclosing known serious safety defects. So dishonest. Beware. Beware beware. Sold me one of their trades without disclosing known serious safety defects. More

Tried to get someone to talk to me about a Rav4 they had advertised and they refused to call me back or talk to me. Stonewalled and ghosted me. Terrible service especially when you want to pay cash. I w advertised and they refused to call me back or talk to me. Stonewalled and ghosted me. Terrible service especially when you want to pay cash. I will be making a formal complaint to their governing body, for whatever good that might do. More

All miscommunication. No one really cares except Abhishekh. No timely support. I spent more time just waiting here. Nothing goes up to schedule. They only entertain or tak No one really cares except Abhishekh. No timely support. I spent more time just waiting here. Nothing goes up to schedule. They only entertain or take care until you book it then you are in your own. More

I was looking for a new Toyota Prius Prime. I saw that Bolton Toyota was listing one and I reached out. I received a call from a salesperson saying they had one available that was a cancelled l I saw that Bolton Toyota was listing one and I reached out. I received a call from a salesperson saying they had one available that was a cancelled lease and that I could have it. They wanted to know how soon I could be there. I asked how much it was and they told me it was the listed MSRP. I asked if there were any extras and they said it already had an extended warranty even though it was brand hew. They said I had no choice because it was already attached to the car or some such nonsense. I could sense that this was just upselling and an opportunity for the dealer to increase its profits and the salesperson to up their commission. I don’t for a minute believe that there’s no way to avoid the extended warranty. Even if it’s somehow true, it’s boy who cried wolf syndrome where car salespeople have lied and blatantly upsold for so long that they have no credibility. Toyota dealers are especially notorious for this. Update: I just received another call from the dealer asking me if I’m still in the market for a Prius Prime. Thinking that maybe they had another car in stock, I said I am. She then tells me that the car I already rejected because they wanted me to pay for an extended warranty is still available and yes I still have to take the extended warranty if I want it. “When can you come in to fill out the papers?” she asked me. 🤬 More

Obviously lack professionalism in dealing with customers. Held me down for a particular car I wanted for a week plus and still disappointed me. Having a hard time getting my refund! A commitment fee that nev Held me down for a particular car I wanted for a week plus and still disappointed me. Having a hard time getting my refund! A commitment fee that never took me 5 minutes to pay is taking a week plus to refund! More

Wow…amazing service at Bolton Toyota. Have tried other Toyota dealerships for my 2022 Highlander and really upset with their lack of service. Vanessa at the Bolton service department is a Have tried other Toyota dealerships for my 2022 Highlander and really upset with their lack of service. Vanessa at the Bolton service department is amazing. She loves her job and really takes care of you. This is the person you want to deal with. Keep up the excellent work! Thank you Bolton Toyota! More

This dealership is terrible my advice do not trust the sales people especially at this location thy lies for ever management is really baaaaad sales people especially at this location thy lies for ever management is really baaaaad More

I had a terrible experience with this dealership, especially with the financing department including the manager SYED , everything is the beginning is like in the movies everything goes perfect nice especially with the financing department including the manager SYED , everything is the beginning is like in the movies everything goes perfect nice and smooth , applied for a car , got approved, and then they scheduled a delivery, that was taking almost a month to do it , and I was calling every day and nobody was available or they were too busy , and they were lying about the approval , they didn’t do nothing , after 26 days of dealing and waiting I had to go there personally to speak with someone and ask for a refund because everything was awful please don’t buy from this dealership they are liars and cheaters and very careful with the management More

Purchased a Toyota Certified Rav4, happy with the car, but not with the dealer. The initial viewing and trade in appraisal took three hours to complete, even after having an appointment. The pickup of th but not with the dealer. The initial viewing and trade in appraisal took three hours to complete, even after having an appointment. The pickup of the vehicle 2.5 hours to complete, and paper work wasn't ready (still haven't received safety certificate and workorders from previous services done at Toyota). Wasn't provided with fuel (car had less than 1/4 tank) in the car, that I paid for on the invoice ($50), and had to follow the salesman to the gas station to get fuel. Went to install new snow tires, couldn't find the key for the locks anywhere (were destroyed to remove wheel), salesman once again said that he would ship out a set, and we have yet to see anything. Lastly, went for our first complimentary oil change at our local Toyota dealer, after the salesman said it would be honoured at any Toyota dealer (Bolton is 2.5 hours from us), and this was denied, and we had to pay for the oil change. You can't believe anything that is promised to you, and I do not recommend doing business with them. More

Please save yourselves by not going to this toyota dealership Booked a corolla 6 months ago orignally arrival time was 3 to 5 months than when it was almost 6 months suddenly dealership said you need dealership Booked a corolla 6 months ago orignally arrival time was 3 to 5 months than when it was almost 6 months suddenly dealership said you need to wait another 2 months or we have a exact same car for which financing didnt go through for alleged customer for some reason but twist was i need to pay for ceramic coating($1999) and rust proofing ($1999). One of my friend got 2021 RX350 his ceramic coating was $1400 from lexus and that car is a SUV. Than after alot of negotiations dealership agreed to give me extended warranty for free but unfortunately in bill of sale they added $800 for that as well. Their staff is dishonest specially sales manager lakshay and finance manger syed. Mr syed even agreed with me on call that margin is thin on cars so they have to push (play games) customers for options In the end i paid $4800 extra for the options which i never wanted. My wise advise is please take your business elsewhere NOT RECOMMENDED More