Birchwood Toyota

excellent service I received excellent, friendly service in both the sales and service departments.New lease in June of 2015 and then regular service in December, 2015. I received excellent, friendly service in both the sales and service departments.New lease in June of 2015 and then regular service in December, 2015. More

Timely Professional Service Birchwood's service has been great the last3 years. Always timely and professional. I have also used the courtesy van service which has been good as w Birchwood's service has been great the last3 years. Always timely and professional. I have also used the courtesy van service which has been good as well as fun. More

My Regular Maintenance November 2015 My Camry was due for complete 3 year fall checkup. I was greeted by a vey pleasant fellow who then took the particulars down about my car such as mil My Camry was due for complete 3 year fall checkup. I was greeted by a vey pleasant fellow who then took the particulars down about my car such as mileage. I drive to Birchwood Toyota from Minnedosa so it was nice that he showed interest about my trip which can sometimes take 2 1/2 hours at least depending on road conditions. I like waiting for the maintenance to my car to be done in the waiting room and the area where the TV is located. Time goes by quickly when there is TV to watch and sometimes another customer to chat with about our Toyota cars. This last time Tony Pedreira, sales advisor who sold me my 2012 Camry, had some time to discuss and show me the 2016 Camrys and gave me a brochure. I like talking to Tony because he knows so much about cars and Camrys in particular. I always look forward to seeing Tony and to bringing my car to Birchwood Toyota because I feel like they care about me and service my car in the best possible way. Carol Lee More

Good Experience Purchasing 2015 Rav4 Introduced to sales rep through internet sales query. Made appointment to test drive vehicle model I was interested in and was met at dealership as ar Introduced to sales rep through internet sales query. Made appointment to test drive vehicle model I was interested in and was met at dealership as arranged. Took along build & price sheet that I prepared in advance on Toyota.ca and went for test drive. Very happy with vehicle I test drove, agreed upon a fair price for our trade-in and arranged vehicle and options financing with Finance Manager. This is the second vehicle we have purchased at Birchwood Toyota and both times we have been really happy with our experiences - a very clean & pleasant facility, great sales and finance advice and good vehicle delivery and after-sales service experiences. No complaints. More

Battery Replacement Due. I took my vehicle in for a faulty clutch start switch. It turned out that my floor mat was limiting clutch travel. While in for service my vehicle req I took my vehicle in for a faulty clutch start switch. It turned out that my floor mat was limiting clutch travel. While in for service my vehicle required to be boosted to start. I was not aware that my battery was over 5 yrs. old and needed replacement. Good timing! More

Dissapointed in their shady practices We bought a brand new 2014 Toyota Matrix in Dec 2013. We were told that the roof rack was added on at an additional cost and would be in within a week We bought a brand new 2014 Toyota Matrix in Dec 2013. We were told that the roof rack was added on at an additional cost and would be in within a week or so. A few months later we still hadn't heard anything and wanted to go camping and use our roof rack. We called and were transferred to parts who said it would be ordered (wasn't it already?!) and would be in within a month. Another few months went by and another phone call got us the same transfer to parts who said exactly the same thing and to wait a month. We kept forgetting about it and now when I take out our contract so I can call to demand our roof rack today or our money back I see it was never added to the contract at all as Jaunty assured us it would be. I think this was a scam from the beginning and will never buy from Birchwood Toyota again. Our first few oil changes were a reasonable price, one I was told "not to worry about it" and it was free (that was very nice, although odd). We recently had an oil change and 'winterize' done. I was quoted a price over the phone but when I arrived the amount on paper was $100 higher, I assumed it was a mistake by the person on the phone who booked the appointment. Then when my car was ready it was another $100 higher not once was this discussed with me or the bill explained at all. If you will pay they will charge you as much as they can. I will never take my car there again. More

Quick and easy! I went into Toyota just to inquire on a vehicle. I was then greeted by the receptionist and she asked me a few questions and asked if I wanted to spea I went into Toyota just to inquire on a vehicle. I was then greeted by the receptionist and she asked me a few questions and asked if I wanted to speak with a product specialist. I was then greeted by Gil. He was very helpful and was very knowledgeable about each product. He was very straight forward and honest about my options. I left the dealership to check out my other options from other dealerships and none of them could match the customer service or price that Birchwood Toyota had to offer. Alex and Gil were phenomenal and I would definitely recommend them to any family member or friend! They made my search for a car stress free and quick! More

Will never purchase or service a vehicle at Birchwood again I purchased my 2013 Toyota Camry in March of 2015. When I purchased the vehicle, it had roughly 65,000 km on it – meaning the warranty was up. I was o I purchased my 2013 Toyota Camry in March of 2015. When I purchased the vehicle, it had roughly 65,000 km on it – meaning the warranty was up. I was offered extended warranty at an additional cost of approximately $2,000 but decided to decline. Everything appeared to be working fine up until mid-August when Winnipeg experienced some chilly mornings and I turned on my heat only to find that the only thing coming out of the vent was cold air. Considering this was a 2 year old vehicle with less than 100,000 km on it (80,000 km at this point – 15,000 km of which I was responsible for) and I had only owned the vehicle for 6 months, I went to Birchwood Toyota to see if something could be done. At this point, I had an educated guess of the heater blend door being the problem. Prior to visiting Birchwood Toyota, I had called a few other Toyota dealerships to get a quote for the cost of repairing the heater blend door. Fixing the heater blend door appeared to not be an option – I would have to replace my entire heating unit at an outrageous price. Once at Birchwood Toyota, I sat down with Darren Miller (Pre-Owned Sales Manager) and explained my problem. I also told him that the issue was most likely the heater blend door. He then spoke with the Service Manager, Antonella Braz and informed her of my situation. From there, I made a service appointment at Birchwood to diagnose my vehicle having been informed by Antonella that the diagnosis would be free of charge and any repairs required could be done as part of Birchwood’s ‘Goodwill’ program – they would cover 50% of the cost. Following the diagnosis, I received a call from Erin Hampton (Service Advisor) regarding my vehicle. The cost to repair my vehicle came to $3,334.83; $1,667.42 of which I would have to pay. Upon picking up my vehicle I requested a list of the parts required and their part numbers. The cost breakdown is as follows: 82212-06111 Wire Harness $183.80 87050-06571 A/C & Heater Assembly $978.70 87130-06330 Blower Assembly $725.40 Labour $1039.60 Environmental/Supplies $26.75 Taxes $380.58 GRAND TOTAL $3,334.83 The total cost of the parts ‘required’ amounts to $1,887.90, labour totalled $1,039.60, there was an ‘Environmental/Supplies charge of $26.75, taxes in the amount of $380.58 reaching a grand total of $3,334.83. This is A LOT of money to pay into a car not even 3 years old with less than 100,000 km on it. Needless to say, I was not pleased. After further complaint, the cost, for me, of $1,667.42 was dropped to $1,420.00. I was not satisfied with Birchwood’s diagnosis of my vehicle and thus took it to another established mechanic who happens to be a friend of my family’s. At first glance, he quoted a singular part and labour at a cost of $700.00 but suggested delving a little deeper to confirm the problem and the solution. Following a review posted here on Birchwood’s website by my father, I was contacted by Antonella informing me that if I was able to have my vehicle fixed for $700 to bring the receipt in and I would be reimbursed. However, given that this mechanic was performing the work on his own time, a receipt was not possible. About a week later, my mechanic picked up my vehicle on the Saturday morning at 9:15 and returned it at noon and told me my car was fixed and I had heat. No parts were required and the job was done in less than the 8 hours of labour I had been quoted by Birchwood. So what was the problem? The gears of the heater blend door were out of whack. My mechanic re-aligned the gears of the heater blend door and tightened some loose screws. And the cost to fix this? $100.00. A far cry from the $3,334.83 Birchwood quoted to do the repairs and nowhere near the $1,667.42 I was originally told was my portion. I completely understand that with owning a vehicle comes the cost of maintenance and repairs. When buying my 2013 Toyota Camry I fully expected to have to put money into the vehicle down the line for necessary repairs. In the event I had an issue with my car a year down the line, I do not believe I would have even approached Birchwood for assistance. However, prior to owning my Camry, I was the owner of a 2000 Oldsmobile Alero that required less money in repairs in order to deem it ‘safe’ than a car thirteen years its junior. Birchwood claims that terms such as, ‘honest, fair and loyal’ accurately describe their team and business. My experience with Birchwood Toyota can be described as the complete opposite. Rather than taking the time to do what was needed and what was requested by the customer, Birchwood took the path that was easiest for them and would also provide them with the biggest profit. I am left to assume that the staff employed at Birchwood are not out to help the customer; just themselves and the company they serve. I am EXTREMELY disappointed in my experience with Birchwood Toyota. Never again will I purchase a vehicle from Birchwood Toyota or even consider taking my vehicle to them to be serviced for any kind of issue. My parents, sister, and myself have all purchased vehicles from Birchwood Auto Park in the past but will be sure never to purchase vehicles from them again. I will encourage all those who I cross paths with to steer clear of this business and to inform anyone THEY know to do the same. I expected much more from a company the size of Birchwood. Though I am absolutely thrilled with the final resolution of getting my heat back for an extremely reasonable cost, I am still disturbed by the cost I may have paid had I been less aware. There are people out there who may not have access to a wonderful mechanic willing to help out in his spare time such as I did. It is my hope that by publishing my experience I might save someone from being fooled into paying excessive amounts of money for what is actually a small fix. More

Poor after sales service This is 3rd Toyota I owned.2 purchase from Birchwood. 2013 I purchased a new RAV4 from Birchwood. After sales service is OK.But the shuttle bus servi This is 3rd Toyota I owned.2 purchase from Birchwood. 2013 I purchased a new RAV4 from Birchwood. After sales service is OK.But the shuttle bus service are not available every time when I bring my vehicle for service.I need take 3-4 hrs off at work..When I book service appointment and mention about the shuttle bus service to downtown.I also complain to the service manager about the shuttle service.She is too busy not answer the phone or did not check her voice mail More