Birchwood Toyota

Birchwood Advantage Purchased a used 2009 Toyota Matrix in July 2014. I was looking to take a couple of test drives by appointment and really not looking to purchase that Purchased a used 2009 Toyota Matrix in July 2014. I was looking to take a couple of test drives by appointment and really not looking to purchase that day due to unflexible on price last year. After some discussion sales was able to give me my price. I asked the sales person a couple of times is that the final price and is there any extra costs and she said no. After we went to the financing office i gave a $500 deposit and told the final price which was now higher. He explained the Birchwood Advantage $949 fee for roadside assistance for 3 years which i didn't want and had no choice and will never use. It's just a money grab! The financier explains all Birchwood's charge either $750 or $949 depending on new or used. I purchase the car anyways because i need to give my old car to my daughter. I would never purchse from any Birchwood dealer in the future due to being mislead. First time buying from dealer and would say it was a very poor experience and would propably buy private instead in the future. Even today car dealers are still the same they were 20 or 30 years ago, nothing has changed. More

2014 4 Runner - Best experience everrrrrr!! Thank you to Andrew Robinson and the rest of the team at Birchwood Toyota for making my first new car purchase awesome!! Not only was it a great expe Thank you to Andrew Robinson and the rest of the team at Birchwood Toyota for making my first new car purchase awesome!! Not only was it a great experience buying the vehicle, but the after purchase service by Andrew has been second to none. Always available to answer my questions, very knowledgeable and just overall great person. I have had zero regrets with this vehicle and the dealership I chose to purchase from, I'm a lucky girl and am pushing my sister to purchase her next vehicle from them as well! Thank you guys, when I'm ready to upgrade I will be back...for another 4 Runner!! #4runnersforlife ! More

The staffs are very accomodating and hospitable, especially the sales person who helped me in getting my Toyota Sienna 2013 SE, Mr. Andrew Robinson. I've tried other Toyota dealer before going to Bi especially the sales person who helped me in getting my Toyota Sienna 2013 SE, Mr. Andrew Robinson. I've tried other Toyota dealer before going to Birchwood Toyota, but I was turned down with no other options offered. But when I tried Birchwood Toyota (formerly Woodhaven Lexus Toyota), they did everything possible just to help me get my dream car with free remote starter. The experience was awesome! More

We were looking for a new vehicle and had because of the amount of driving we do going back and forth to the city every day had decided on a Corolla just not sure which model. Andrew was very helpful in he amount of driving we do going back and forth to the city every day had decided on a Corolla just not sure which model. Andrew was very helpful in helping us make the decision. We took a few for a test drive and made our decision from there. Super salesman! We have since brought in our vehicle for service and it is so nice to be able to go online and book your appointment. I was also having some trouble with the latch on the remote for the trunk and we were able to come up with a workable solution in the meantime. Very pleased with the level of service at Birchwood Toyota as well. All around great experience! More

I bought my first car, a next to new 2012 Hyundai Accent, I bought my first car, a next to new 2012 Hyundai Accent, from Andrew Robinson at Birchwood Toyota, and all I can say is wow! I was extremely impress I bought my first car, a next to new 2012 Hyundai Accent, from Andrew Robinson at Birchwood Toyota, and all I can say is wow! I was extremely impressed with the dealer's and the sales managers' honesty and help throughout the process. Andrew (whom I HIGHLY recommend!), fought hard to get me the best deal the entire time, and every step of the way he was willing to provide the necessary assistance and information needed. He even took me out and gave me a crash course on driving a manual, now THAT's what I call great customer service! Everybody at the dealer was excellent and made the car buying experience not only a stress-free one, but even enjoyable! The finance department was hassle-free, and negotiations were polite and a breeze. I'd most certainly buy another vehicle from the fine folks at Birchwood, be it a brand new Toyota or one of their quality second hand models, and wouldn't hesitate to recommend them to anybody else looking for a dependable vehicle. I'll certainly be heading back the next time me or any family members of mine are looking for a car! And don't forget to ask for Andrew, trust me, you'll be glad that you did! More

My experience was good every time I have a concern it is taken care of right away. I like the appointment reminders it is very helpful. taken care of right away. I like the appointment reminders it is very helpful. More

This is the kind of dealership that gives a bad name to the whole auto reselers industry. After seeing their ad in local Kijiji, I went there to take a look at the vehicle that was adverised for $25,919 b the whole auto reselers industry. After seeing their ad in local Kijiji, I went there to take a look at the vehicle that was adverised for $25,919 but after a short time with salesman I was told that price of the vehicle is in fact $35,999 and that they made mistake when placing ad on internet. He also said that they received "whole bunch" of phone calls about that car. Funny thing is that they didn't delete ad from Kijiji after receiving those calls and realising that thet made "mistake". No they are using sleazy "bait and switch" tehnique to get you in the door. Stay away for your own good. More

We made an appointment for a specific vehicle. Dealership called to confirm the appointment and that vehicle was ready. Upon arrival, waited 20 minutes after scheduled appointment to be served. Dealership st called to confirm the appointment and that vehicle was ready. Upon arrival, waited 20 minutes after scheduled appointment to be served. Dealership stated the vehicle for which we had a confirmed appointment was now sold. Suggested an alternate vehicle to look at in the pouring rain. Begrudgingly agreed to bring the vehicle into a dry location so we could look at it. We are previous customers of this dealership. Have purchased eight (8) vehicles and service work over the years. No more. Stay away, stay far away from these incompetent folks. More