Birchwood Lexus

It was a great experience making our vehicle purchase from Birchwood Lexus. Both Jiang Zhu and Stefan Buchanan were helpful and professional by providing us all all the info we needed to make a vehicle from Birchwood Lexus. Both Jiang Zhu and Stefan Buchanan were helpful and professional by providing us all all the info we needed to make a vehicle purchase a good experience. More

Jin is such a wonderful sales representative. I have made referrals to my friend already. You're awesome! Thanks for making it easy to purchase my GX 460. Also thanks to Stefan for the knowled I have made referrals to my friend already. You're awesome! Thanks for making it easy to purchase my GX 460. Also thanks to Stefan for the knowledgeable guidance. I must acknowledge Adam too, who took time explain the differences on RX series technology. More

Needed a tire fixed not able to do it , then needed a oil change . Not able to. Not the best service change . Not able to. Not the best service More

Jeremy accommodated urgent request on same day I called. My headlight burnt out. Maybe doesn’t seem like a big deal but I live outside city in rural community. I need my headlights to be working properly. H My headlight burnt out. Maybe doesn’t seem like a big deal but I live outside city in rural community. I need my headlights to be working properly. His service team had my vehicle ready to go in no time - even washed the car! I’m very grateful! I can always count on Jeremy and his technicians to take care of my vehicle. More

Great experience purchasing my Lexus . It was pleasure dealing with Young Zhou and Stefan Buchanan It was pleasure dealing with Young Zhou and Stefan Buchanan More

Jin Chen made the entire experience top notch, including responsiveness to my online chat inquiry, setting up NX 350 test drive and closing my purchase. He knew the car top to bottom, and made my personaliz responsiveness to my online chat inquiry, setting up NX 350 test drive and closing my purchase. He knew the car top to bottom, and made my personalized car set up seamless. More

I have high standards of quality and service, because this is what I would do for others if required. Those who know me, know this. If I recommend a product or service, it is taken seriously. Birchwood L this is what I would do for others if required. Those who know me, know this. If I recommend a product or service, it is taken seriously. Birchwood Lexus definitely meets my expected level of efficiency, professionalism and satisfaction when servicing my vehicle. That's why I recommend them. More

I was very pleased with the professional service that Cameron and the service personnel at Birchwood Lexus provided me. Cameron and the service personnel at Birchwood Lexus provided me. More

Thrilled with our new RX350! ! It is an absolute dream to drive. Our salesperson was very helpful with setting up the Lexus app and Apple Car Play for us and explaining all the ! It is an absolute dream to drive. Our salesperson was very helpful with setting up the Lexus app and Apple Car Play for us and explaining all the safety features, bells and whistles. The finance person was knowledgeable and very helpful with our personal choices to protect our vehicle. This is my second Lexus and admit, I'm a lifer. Lexus' high reliability rating is the sole reason we purchased another vehicle from them. The beauty and performance of the vehicle is everything I hoped for. Very happy customer! More

Diagnosed and repaired my vehicle's problem 10/10. Claimed to find additional very expensive problems ($2500) but failed to justify their claim. Felt like we were taken advantage of. Claimed to find additional very expensive problems ($2500) but failed to justify their claim. Felt like we were taken advantage of. More