Birchwood Lexus

Thanks to the service team and to Michaela for working so diligently to ensure my issues were fixed. I felt they treated the problem just like is was their own vehicle. It made me feel like a most valued cus diligently to ensure my issues were fixed. I felt they treated the problem just like is was their own vehicle. It made me feel like a most valued customer. Outstanding service. More

Dealing with Eric and his team was the best vehicle purchasing experience I have ever had. He was knowledgeable and professional. From the minute we walked in the door someone was checking that we had purchasing experience I have ever had. He was knowledgeable and professional. From the minute we walked in the door someone was checking that we had been helped. Beautiful new dealership too. More

The sales and service teams are really outstanding...in sharp contrast to some of my other dealership experiences. I know nothing about cars but have always been treated with respect and kindness. Always sharp contrast to some of my other dealership experiences. I know nothing about cars but have always been treated with respect and kindness. Always a pleasure! More

Awesome customer service, professional and treats their customers with respect. The staff are very informative and very passionate about their work. Overall satisfaction guaranteed and will recommend to an customers with respect. The staff are very informative and very passionate about their work. Overall satisfaction guaranteed and will recommend to anyone. More

Great Service Experience From the time you are greeted until the time you leave, I have always been treated with a high degree of family friendliness and professionalism. In m From the time you are greeted until the time you leave, I have always been treated with a high degree of family friendliness and professionalism. In my opinion, the Birchwood Lexus Service team work together as a family to treat their customers like family. It just doesn't get any better than that! More

Lexus I just wanted to say that Darryl Tuck and Tom Strange were both very professional and knowledgeable about the product that I purchased. I was going to I just wanted to say that Darryl Tuck and Tom Strange were both very professional and knowledgeable about the product that I purchased. I was going to look at a couple of different vehicles , and did not have to look any further as the quality of the vehicle I purchased and the executive level of service I received was top notch. Ryan Ostrove was a great part of the transaction as well. He is very knowledgable with the leasing as well as the extended milage programs. Caitlin Westhorpe greeted me towards the end when I picked up the vehicle. I have to say I was very impressed with her knowledge of the vehicle and spending time with me to educate me on how the vehicle functions . She was very patient as well when I left I was quite familiar on how things operate. More

They don't know the meaning of loyalty. They have no comprehension of how to treat customers. Made an appointment, and when I showed at the correct time, the sales person didn't have time f They have no comprehension of how to treat customers. Made an appointment, and when I showed at the correct time, the sales person didn't have time for me because he was dealing with another customer. The point of the appointment was...... Then had the audacity to make an insulting offer on a trade in. I WAS a loyal customer, too bad they don't meaning of the word. More

Positive purchasing experience From the time we entered the showroom, everyone was friendly and offered to help us. The follow through of available vehicles was thorough and we ap From the time we entered the showroom, everyone was friendly and offered to help us. The follow through of available vehicles was thorough and we appreciated knowing what our options were for purchase. More

Service I assume that all Lexus products, and Toyota products, are made well. I think it is difficult to buy a poorly made vehicle today. I have never had a b I assume that all Lexus products, and Toyota products, are made well. I think it is difficult to buy a poorly made vehicle today. I have never had a bad experience with these brands. When there is a light or a noise this dealership consistently inspects and provides an estimate. It is a new car dealership that uses Toyota parts, however they advise me of all options known to them and match any price, even Canadian Tire etc. Maybe they have me flagged on their system and know if they avoid any surprises I'll keep coming back. Been 15 years now and still providing accuracy, sometimes a little "under promise-over deliver", that I can live with. Thanks for the service/effort. More

Great Service at Birchwood Lexus Darryl is a integral part of making each service visit pleasant. He cares about the customer and exceeds my expectation consistently. He works very Darryl is a integral part of making each service visit pleasant. He cares about the customer and exceeds my expectation consistently. He works very hard at keeping the relationship very strong. More