Birchwood Kia Regent

Honest, excellent service! They send you a video of the mechanic showing you what he is doing and what he found! When I tell people about that, they can’t believe it. They have They send you a video of the mechanic showing you what he is doing and what he found! When I tell people about that, they can’t believe it. They have never heard of that being done before!! Just fantastic from start to finish! More

My experience was above expectations. I was concerned about having to settle with a payment plan that does not reflect the value of our purchase, but my wife and I felt we drove away with I was concerned about having to settle with a payment plan that does not reflect the value of our purchase, but my wife and I felt we drove away with the vehicle that best suited our needs and our budget. It was an exceptional decison, matched only with exceptional sales persons and staff. Thank you KIA, for the experience! More

Bryan was great to deal with. Great service and would highly recommend Birchwood Kia on Regent Great service and would highly recommend Birchwood Kia on Regent More

Very good customer service! Highly recommended. Erin is friendly & answers inquiries very well. Thank you. Highly recommended. Erin is friendly & answers inquiries very well. Thank you. More

Excellent service from beginning to end! ! I would absolutely recommend this wonderful dealership!! I went to another dealership last year and was treated so badly. I received the complete op ! I would absolutely recommend this wonderful dealership!! I went to another dealership last year and was treated so badly. I received the complete opposite treatment and service here!! More

I purchased a car in April 2021 that advertised Apple car play… when it did not work I contacted Dylan my sales person he was as helpful as he could be, he passed it to his Manager John who to date Sept 2022 play… when it did not work I contacted Dylan my sales person he was as helpful as he could be, he passed it to his Manager John who to date Sept 2022 as not resolved the issue, I have sent numerous emails with no communication back from John. I am pleased with the vehicle but it did not come with a GPS and this was one of the features I was looking for as I do a fare amount of traveling. I. was told I could use Apple car play to access it on my phone obviously I cannot do this and it has left me having a very bad experience with the dealership. Just an email saying there was nothing that could be done would have gone a long way but radio silence is extremely disrespectful from a prominent business!! More

from the person that greeted me when i dropped off my keys, to the technician in the video, everybody was helpful and considerate. Great job! keys, to the technician in the video, everybody was helpful and considerate. Great job! More

Best-in-class service advisors. Jason, Bryan and Martin set the standard for competence, diligence and courtesy. They help create the most important asset a dealership needs - TRU Jason, Bryan and Martin set the standard for competence, diligence and courtesy. They help create the most important asset a dealership needs - TRUST! More

Friendly service staff. Vehicle was in on time and returned on time. Was not expecting to see a video from technician. That was a very nice touch. However asked service advi Vehicle was in on time and returned on time. Was not expecting to see a video from technician. That was a very nice touch. However asked service advisor when my vehicle should have a tune up? Never really answered my question. Was provided a service package schedule with outdated pricing. This experience was a real step up from other not so good experiences. Hopefully they can keep up the good work. More

Very friendly and helpful staff. Technician provided excellent video of the work and recommendations. Vehicle was ready as requested. Technician provided excellent video of the work and recommendations. Vehicle was ready as requested. More