Birchwood Kia Regent

I had a deeply disappointing experience with this dealership. I purchased a 2024 Kia Carnival under the explicit condition that the loan would be under my business name, not personally. This was cruc dealership. I purchased a 2024 Kia Carnival under the explicit condition that the loan would be under my business name, not personally. This was crucial as I was planning to apply for a mortgage and needed to avoid having a large loan appear on my personal credit. The financial advisor at the time assured me that, despite being a co-signer, my name would not be associated with the loan unless it went into collection. However, when I recently attempted to get a mortgage, I discovered that the loan was listed under my personal name, not my business. I reached out to the new financial advisor at the dealership, only to be brushed off and told that the previous advisor, who made the promise, no longer works there, and there was no record of our agreement. This deceptive handling of the situation has caused significant issues for me. I would not have proceeded with the purchase if I had known they would not honor their commitment. I strongly advise against doing business with this dealership if you value honesty and integrity. More

. Dont think for a minute you will get any service after you buy. They don’t keep appointments. They don’t have shuttle. They keep you longer than. Had an autopsy claim they entered wrong plate number. Two you buy. They don’t keep appointments. They don’t have shuttle. They keep you longer than. Had an autopsy claim they entered wrong plate number. Two months later they order parts. Say theywill be back ordered. Poor communication. More

Had a great experience and love my new car. Everyone was friendly and very helpful. Everyone was friendly and very helpful. More

They are great at making sales and selling the add-ons line Gap insurance and replacement insurance. However, they are not able to owner the commitment when it comes to provide the coverage for insurance. line Gap insurance and replacement insurance. However, they are not able to owner the commitment when it comes to provide the coverage for insurance. No one is available on the phone and even if they come on the phone they misguided me with wrong information. Super frustrating. More

Thanks to Jason, Derek , dispatch Carol and all Kia Regent team. Good service and excellent communication . Regent team. Good service and excellent communication . More

The entire experience from quote to paperwork to keys in hand was seamless, relaxing, and added a great personal touch with Andrew Franco. It didn't feel like I was leasing a car. It felt like a close buddy hand was seamless, relaxing, and added a great personal touch with Andrew Franco. It didn't feel like I was leasing a car. It felt like a close buddy helping guide you through the process as you sat back and enjoyed a coffee. Kia has come a LONG way and myself and my family are here for it. We'll be back...with a few of our friends More

Had a really great first experience with Birchwood Kia! Everyone was friendly, nice, approachable and helpful!! Quite confident this was the easiest transaction and the best place to do it! Everyone was friendly, nice, approachable and helpful!! Quite confident this was the easiest transaction and the best place to do it! More

We've been to the service department several times since our purchase and the current team in service has been great. They're understanding, accomodating, helpful, knowlegable, and I trust that future exper our purchase and the current team in service has been great. They're understanding, accomodating, helpful, knowlegable, and I trust that future experiences with them will be the same. More

Service representatives where nice and courteous and loved the after service follow up call explaining what was done and what was left undone. loved the after service follow up call explaining what was done and what was left undone. More

The service was awesome they fixed the problem as soon as they could and offered a loaner for the loss while it was in the shop way to go first time there I’m impressed. they could and offered a loaner for the loss while it was in the shop way to go first time there I’m impressed. More