Birchwood Honda Regent

Great service Jimmy was great. Very accommodating and prompt. Would do whatever worked for me. Made appointments for when was convenient for me, and service was com Jimmy was great. Very accommodating and prompt. Would do whatever worked for me. Made appointments for when was convenient for me, and service was completed quickly. More

professional staff Service advisor listened to my concerns and addressed them. Gave me options instead of telling me what I should do. The mechanic fixed my ongoing iss Service advisor listened to my concerns and addressed them. Gave me options instead of telling me what I should do. The mechanic fixed my ongoing issue with my door, never gave up. More

Implorable Absolutely the worst service I have recieved at any dealership. They played games making me wait, calling me to come back and pressuring me to buy a Absolutely the worst service I have recieved at any dealership. They played games making me wait, calling me to come back and pressuring me to buy a vehicle I was expressing I had doubts about. In the end I disnt buy. Went to anyother Dealership and bought a brand new vehicle More

LOST A CUSTOMER'S RESPECT!!! We received an invitation and a personal phone call to come by to look at trading in our Crosstour (which we love) at the Birchwood Honda on Regent an We received an invitation and a personal phone call to come by to look at trading in our Crosstour (which we love) at the Birchwood Honda on Regent and made an appointment with Kanwal Preet. We were looking at possibly trading in for a Honda Accord Coupe to lower our payments and gas consumption. Took an interest in the Accord Couple on the showroom floor and wanted a test drive, but Kanwal could't find a vehicle with those specs (4 cyl, leather seats etc.) so we took a 'similar' vehicle for a test drive and considered going forward even though it doesn't compare at all to our Crosstour. However...when it came time to 'make the deal' it became a total nightmare. We made it clear we only had so much time that day and they assured that was no problem. Kanwal knew and confirmed that the vehicle we were interested in was the showroom model but WOULDN'T confirm that the numbers he showed us was in fact on that vehicle. We even spoke with Joey or Joel, the General Sales Manager who told us he would make the numbers work. We gave him our keys so he could look at our car and assess the trade in. Once numbers were shown Kanwal couldn't tell us it was the vehicle we had talked about ...and the payments were not what we expected. It becomes a big game for them..."wait, I'll see if I can make this happen"..."can you wait a couple of minutes and I'll talk to the GSM"...It got so frustrating that my husband who is generally quite calm got very upset and wanted to end this charade. However, Kanwal didn't seem to hear what he was saying and continued to 'work' on more numbers. We asked for our keys back and Kanwal still ignored us. Finally he said he would go get the keys however he didn't come back so my husband went after him. They don't seem to get 'customer service' and I highly doubt we will continue with Honda again. We will be hanging on to our Crosstour till our lease ends and then go to a new product...even though I love the Honda vehicles we have owned in the past I will NOT go through this again with rude salesmen!!! I even overheard the saleslady beside us getting upset with her customers when they questioned the sale. LOST A CUSTOMER'S RESPECT!!! More

Jimmy's the Man I was happy with the overview provided by service advisor, as I usually am at dealership. He gave me a rough timeline for service, and ordered a part I was happy with the overview provided by service advisor, as I usually am at dealership. He gave me a rough timeline for service, and ordered a part I need. More

Great Service! There is a reason I came back to Birchwood Honda to purchase my vehicle and that reason is the excellent service I receive! Sumit works hard to get me There is a reason I came back to Birchwood Honda to purchase my vehicle and that reason is the excellent service I receive! Sumit works hard to get me the deal I want and always makes sure I am nothing less than happy with my vehicle! More

Good service, little complicated It was for a tire repair, which they could have done on site without getting us to go to the repair center. Still I like this dealer It was for a tire repair, which they could have done on site without getting us to go to the repair center. Still I like this dealer More

Good service overall but Need clearer communication of hidden costs. The cost was $50.00 more than was expected. Not a big deal but unexpected. $100 winter tire swap...$40 Need clearer communication of hidden costs. The cost was $50.00 more than was expected. Not a big deal but unexpected. $100 winter tire swap...$40 of which was a tire pressure monitor reset. More

Good service Service is always good, just not always on time or sometimes very lengthy waits for shuttle service. Otherwise good. I find prices average, not compet Service is always good, just not always on time or sometimes very lengthy waits for shuttle service. Otherwise good. I find prices average, not competitive More

People makes the difference I've been with Birchwood Honda on Regent now for close to 20 years, buying new cars and have them serviced there. The people there make you feel like I've been with Birchwood Honda on Regent now for close to 20 years, buying new cars and have them serviced there. The people there make you feel like family starting with the guys at service kiosk, sales people and managers. We as a family "competing" against our neighbors who are a Honda family as well. Keep up a good work, we are coming back. Jozef More