Birchwood Honda Regent

Friendly and reliable service Jaycee and all other employees went above and beyond to resolve all of my automotive issues. Service is prompt, efficient and all of my questions were Jaycee and all other employees went above and beyond to resolve all of my automotive issues. Service is prompt, efficient and all of my questions were answered. More

Excellent honest service The service advisor and assistant manager were both very helpful. The cashier was friendly and efficient. I have been taking my vehicles to Birchwood The service advisor and assistant manager were both very helpful. The cashier was friendly and efficient. I have been taking my vehicles to Birchwood Honda since 2000 and have never been disappointed. Great staff and friendly atmosphere. More

Poor Communication and lies Just finished with the absolute WORST sales experience with any dealership. If I could give "0" stars, that would be more fitting than 1 star! We arr Just finished with the absolute WORST sales experience with any dealership. If I could give "0" stars, that would be more fitting than 1 star! We arrived as soon as they opened on Friday morning at 9 am to look at a used vehicle for sale. The salesman handed us the keys after a quick review of the vehicle. Test drive it and decided that was the vehicle we wanted, hands down. So to the showroom floor we went to discuss the sale. After a bit of typical back and forth for pricing, all written down and initialed (approximately an hour this took) we got the " congratulations on your new vehicle" with a handshake and a big smile. (Pretty sure that's a verbal contract...)We even put our names on the sold tag for the salesman to hang in the window. Very pleased with our decision, one of the sales managers came back with the salesman and said " I have some bad news. The vehicle was actually sold yesterday. But financing hasn't gone through yet". The funny part is that the sales manager who broke that news to us was the same one we were going back and forth with and agreed about the price!! All written down and initialed...hmmm contract?.. Taken back and upset about the loss of the vehicle and by the lack of communication between the sales "team", we asked if there were any other options or vehicles available with what we were looking for. This is when one of Birchwood's finance managers said to the sales manager that she was trading her same vehicle in that we are looking for! Wow what luck we thought! Really the only difference was color which were still pleased with. And it was 1 year newer. Apologetic about the confusion, we were assured that if financing did not go through on the first vehicle, this vehicle was assured to be given a great deal on, but we would be "guaranteed" one or the other. Yes GUARANTEED we were told!! So we put down a substantial deposit to ensure we would have one of the two vehicles. If the financing fell through on the first, we would be first in Line for that, and if the financing went through, we were first in line for the vehicle being traded in by the finance manager. Which we were told would happen Monday. Yes once again, we were "GUARANTEED" by the sales manager!! So now I just recieve the phone call saying the financing went through, bye bye vehicle number 1....and in the same phone call, the GUARANTEED vehicle number 2, the finance manager is not trading it in now...bye bye vehicle number 2. Yes I was refunded the deposit after all this disaster -Poor training of procedures -Lack of communication between sales staff -Broken promises and contractual obligations -Zero integrity of sales staff -Poor management -Poor attention to customer needs I asked for the dealership owner to give me a call regarding this manner. I guess we will see how much the owner of Birchwood Honda values a customers feedback regarding the performance of their sales staff and managers More

Below average service Very slow to get things going on service jobs here. Trying to contact anyone here to get info is like pulling teeth. A straightforward alternator chan Very slow to get things going on service jobs here. Trying to contact anyone here to get info is like pulling teeth. A straightforward alternator change took almost 1 week. Basically this is a place to change your oil and repair/change summer and winter tires. It's a good thing the Honda cars are fairly trouble free or I would be looking at other brands. I would recommend finding a good independent repair shop that you can count on. These clowns are just flying around by the seat of there pants with no direction or service etiquette. More

Detailed Explanation of Service I was given a detailed explanation of the service for the day by the service advisor. He also called me to seek my consent for the additional work of I was given a detailed explanation of the service for the day by the service advisor. He also called me to seek my consent for the additional work of replacement of the rear differential fluid.......there were no surprises. More

Excellent job They explain well what we are purchasing. We are satisfied with all the services. Excellent job for all of them. For sure we will go back to purchase They explain well what we are purchasing. We are satisfied with all the services. Excellent job for all of them. For sure we will go back to purchase again here. Thanks a lot More

Enjoyable experience. Everything was explained, no surprises. The most enjoyable experience I've had when buying a vehicle. I could trust both the staff and the dealership. Everything was explained, no surprises. The most enjoyable experience I've had when buying a vehicle. I could trust both the staff and the dealership. More

Amazing staffs, amazing service I've been to 3 dealerships and Birchwood Honda is by far the best. This is the only place I've felt genuinely being taken care of. I'm a new driver wi I've been to 3 dealerships and Birchwood Honda is by far the best. This is the only place I've felt genuinely being taken care of. I'm a new driver with limited knowledge in cars. Jorge and Russel took the time to educate me. The other staffs are equally welcoming. Overall experience is just awesome! Definitely friends will hear that this is the best dealership by far in town. More

Never an easier experience buying a new vehicle! All the staff were amazing to deal with, friendly, courteous and knowledgeable, it was the best time I have ever had buying a new car! All the staff were amazing to deal with, friendly, courteous and knowledgeable, it was the best time I have ever had buying a new car! More

Great, fast and friendly service! Great service from the call made to book the appointment for a recall on the Airbag system right up to the pick up of the key at your Customer Service Great service from the call made to book the appointment for a recall on the Airbag system right up to the pick up of the key at your Customer Service desk! Very good experience with the great friendly staff that I encountered throughout the whole process and would definitely recommend other to use your services! Only disappointment was that I did not get to see Jaycee Manzano, he was the fellow that sold us the vehicle a few years back! Always a great experience at Birchwood Honda on Regent! More