Birchwood Ford

Problem with our car was found to be covered under a recall. We were treated as individuals and not a number. All staff very friendly! recall. We were treated as individuals and not a number. All staff very friendly! More

Service was great! Had to take car in for recall and Jordan asked if I had any other concerns. Told her about my transmission acting up, she suggested I bring it back and have it looked at. I did and to Jordan asked if I had any other concerns. Told her about my transmission acting up, she suggested I bring it back and have it looked at. I did and to my surprised was fixed under warranty. Thanks Jordan! More

Excellent honest service! I am extremely happy with the service I received. ALL my concerns were addressed and did a great job diagnosing the issues. They took the time I am extremely happy with the service I received. ALL my concerns were addressed and did a great job diagnosing the issues. They took the time to review my warranty and ensured that issues that could be covered by my warranty was processed. Easy conversation and very friendly. My SUV drives like a dream and I can now actually use my moonroof the way it was intended to be used! I am so grateful to have been referred to Birchwood Ford! More

Excellent service. My service advisor went out of his way to check if my issue was covered by warranty. He asked me for my vin number to check with the Ford website. Ve My service advisor went out of his way to check if my issue was covered by warranty. He asked me for my vin number to check with the Ford website. Very happy with the service. More

Great customer service. They fixed my problem with the drivers power seat but 2 hours later it was doing the same thing and I had to go back. Everyone was very helpful and do They fixed my problem with the drivers power seat but 2 hours later it was doing the same thing and I had to go back. Everyone was very helpful and doing their best to fix it, but as everyone knows electrical problems are often hard to find and repair. They gave me a free rental as I live over an hour away. Very impressed with customer service. More

Amazing Team ! Bought my first car here, thomas and Tyrone were so helpful and amazing !! best experience I had from all the places I looked at. Thank you both Bought my first car here, thomas and Tyrone were so helpful and amazing !! best experience I had from all the places I looked at. Thank you both so much ! More

Thank you I had taken in my 13 year old Lincoln LT for repairs. Parts being replaced were difficult to get out to change as bolts etc. were difficult to remove. I had taken in my 13 year old Lincoln LT for repairs. Parts being replaced were difficult to get out to change as bolts etc. were difficult to remove. Customer service advisor stayed in touch with me to let me know how the job was coming along. After picking up my vehicle it drove like it was new once again. Good job! Thank you for your professionalism at all levels....Blair McInnes More

Great customer service Truck went in for recall job. Service and staff were great. Everyone was so friendly. Very pleased with everything. Will definitely go back to this de Truck went in for recall job. Service and staff were great. Everyone was so friendly. Very pleased with everything. Will definitely go back to this dealership. More

They where on it!- Shannon Exceptional customer service and was given great tips to save me money and prolong the life of my 2019 ford ecosport. The staff was not only helpful Exceptional customer service and was given great tips to save me money and prolong the life of my 2019 ford ecosport. The staff was not only helpful but witty and fun throughout. More

All you can ask for On time, honest and precise, professional. Great vehicle. What else could I ask for? The camera screen on my Edge had started to have lines going acr On time, honest and precise, professional. Great vehicle. What else could I ask for? The camera screen on my Edge had started to have lines going across it. Due to high cost of repair, their recommendation was to post-pone repair, since it might not get any worse. How more honest can you get? More