Birchwood Ford

Helped me in time of need Warning lights came on in my car. I phoned some places and I needed an appointment, the earliest was the following week. I drove around and stopped Warning lights came on in my car. I phoned some places and I needed an appointment, the earliest was the following week. I drove around and stopped at Birchwood. I said that I lived out of town, near Lockport, and wondered if it was safe to drive. They checked it within minutes and said that they wouldn't recommend me driving it. They had to order in the parts but they arranged for me to get a rental car at a terrific rate and I was able to drive home safely. I would have been in major difficulty if my car had broken down on the road. I might have had an accident and I am not well. They kept me informed of the status of my car and when it was ready to pick up. Everyone were so friendly and helpful. Thank you all so much! More

Birchwood Ford was the best by far the best of all the dealerships at Brent the sales manager was great Ashley Adams great sales lady dealerships at Brent the sales manager was great Ashley Adams great sales lady More

Completetly satisfied! Birchwood Ford is the best dealership I have ever encountered. The level of professionalism is second to none. Sales, finance, parts and service al Birchwood Ford is the best dealership I have ever encountered. The level of professionalism is second to none. Sales, finance, parts and service all set the bar very high with their attention to detail. In my opinion this sets them apart from others I have dealt with in the past. Great job!! More

Great Job! Fast and Easy! Good Pricing, great people. Took the time to explain everything, and they had the best pricing out of any other dealer we visited. Fast and Easy! Good Pricing, great people. Took the time to explain everything, and they had the best pricing out of any other dealer we visited. More

Tara in the fleet department is so great to work with, she always returns calls promptly and makes it such an effortless experience. Been taking my vehicle here for 4 years and have never had an issue. she always returns calls promptly and makes it such an effortless experience. Been taking my vehicle here for 4 years and have never had an issue. More

Great repair service Bryan, Devon and Jordan looked after repairs and spring maintenance for two of our Ford vehicles. Very good workmanship and excellent adviser experi Bryan, Devon and Jordan looked after repairs and spring maintenance for two of our Ford vehicles. Very good workmanship and excellent adviser experience. We highly recommend Birchwood Ford on Regent service centre. More

The service I received on finding the perfect vehicle for me Chris Kaufmann found the vehicle I was looking for, Daria was so helpful in showing me how everything worked and Tyrone took the time to explained all Chris Kaufmann found the vehicle I was looking for, Daria was so helpful in showing me how everything worked and Tyrone took the time to explained all the different warranties and coverage available for my new car, they all made a stressful experience so much easier. Big thank you to them all. More

Everyone there was helpful, knowledgable, not too pushy, all around great car buying experience. Highly recommend ( ...and im usually not a fan of dealerships at all) all around great car buying experience. Highly recommend ( ...and im usually not a fan of dealerships at all) More

Chris Kaufmann was a true sales professional when he sold us our 2020 Explorer Limited. The entire sales experience was absolutely exceptional. My wife and I thoroughly enjoyed it. I would highly recomme us our 2020 Explorer Limited. The entire sales experience was absolutely exceptional. My wife and I thoroughly enjoyed it. I would highly recommend Chris K. and Birchwood Ford if you’re looking to purchase a Ford vehicle. You won’t be disappointed. More

Jodi was our saleswoman and she was awesome! Very knowledgeable courteous & friendly. Her response time to calls and texts was impressive. The whole process was very smooth, even the wheeling and dea knowledgeable courteous & friendly. Her response time to calls and texts was impressive. The whole process was very smooth, even the wheeling and dealing portion, and all staff have excellent knowledge of the vehicles and are very helpful. Not only did I feel satisfied when I left but I also left feeling I had a good knowledge of my new vehicle ! More