Birchwood Chevrolet Buick GMC

What a joke This place is a joke. Went in to buy a truck, it was a done deal and they promised me a full detail clean, ionizing the truck and shampooing the headl This place is a joke. Went in to buy a truck, it was a done deal and they promised me a full detail clean, ionizing the truck and shampooing the headliner as well as the seats because the former owner was a smoker. I get home after being there for hours and they called me saying that the contract that we Just signed could not be done because they didn't ask the bank first (financing agreement). Ok whatever they were willing to take some more money off which I was ok with but still it pissed me off because it was a signed done deal. Anyways went to go pick up the truck a week later, before finalizing anything I wanted to go take a look at the truck to see if the work that I asked was done. Was it done? The truck was not even touched. I was pissed and ready to walk away from it all together. At that point I asked for my deposit back. They brought in two different managers to speak with myself and my wife. The second manager, Frank, begged we gave him one more shot. It was almost funny trying to hear the excuses he was coming up with why it didn't get done. I wanted to walk away from it and I don't no why I didn't at that point. Frank promised no matter what we come back two days later we will receive a 500$ visa gift card and 3 full tanks of gas for our troubles. We went back in two days later and looked at the truck and there was still a smoke odor. Also going home and thinking about it all, there's so many other dealerships out there and it was just concerning if something goes wrong with the truck and we bring it back there how many corners will they cut to fix it. After looking at the truck on our last visit we made the final decision to not take it. We went in and spoke with frank and asked him for the deposit back. The attitude on this kid, wow I almost flipped out. "Why didn't you call us so we didn't go through all this trouble" "guys came in on there days off for you". Well if they had done that the first time they would have made the sale. Boohoo buddy boohoo. We didn't get those promised gift cards of coarse... He did not keep his word on that either. I was just happy to get the deposit back and get out of there. Will never go back there. Also our salesman, Cory was really really slimy. Went to a different dealership the same day and bought a newer nicer truck for the same price. Stay away from Birchwood Chevrolet. More

Almost 5 My wife and I were treated very well and accommodated by the salesman and the finance manager. I'm a little old fashioned and I really appreciated the My wife and I were treated very well and accommodated by the salesman and the finance manager. I'm a little old fashioned and I really appreciated the freedom and space we were given to make our decision The only reason our experience did not get 5 stars was because of the disjoint in numbers and I accept some responsibility for not being more precise in my questions. The numbers quoted by the salesman were accurate but by the time we got to the finance manager there were a number of add-ons that affected the price and payments. This was almost a deal breaker because our decision was based on what we liked and what was comfortable on our budget. We love the vehicle and would deal here and with the same people again but with pen, paper and questions in hand. More

Great purchase experience Brent from the sales team was pleasant, helpful and accommodating. The car was presented well and suited our needs very well. Over all good experien Brent from the sales team was pleasant, helpful and accommodating. The car was presented well and suited our needs very well. Over all good experience. More

SERVICE WORK THE CUSTOMER SERVICE WAS GREAT BUT THE LABOUR INVOLVED FOR 1.4 HOURS WAS VERY HIGH. I APPRECIATED THE HELP FROM THE CUSTOMER SERVICE REP. HE WENT OUT THE CUSTOMER SERVICE WAS GREAT BUT THE LABOUR INVOLVED FOR 1.4 HOURS WAS VERY HIGH. I APPRECIATED THE HELP FROM THE CUSTOMER SERVICE REP. HE WENT OUT OF HIS WAY TO KEEP ME UPDATED. More

Excellent service They know my car very well, and I've always received excellent service from Birchwood Chevrolet. I drive a 1999 Venture mini-van, and it is in near-mi They know my car very well, and I've always received excellent service from Birchwood Chevrolet. I drive a 1999 Venture mini-van, and it is in near-mint condition thanks to their service. More

Oil change Everything was fine except Instead of paying $10.00 for the additive to my Dextros I was charged almost $22 plus tax. I will be expecting a credit whe Everything was fine except Instead of paying $10.00 for the additive to my Dextros I was charged almost $22 plus tax. I will be expecting a credit when I come back from Arizona in April. More

Great experience!!! I had been referred to see Charles Hiebert in sales. Thank you for a pleasant and easy buying experience. Definitely will try his best to make sure yo I had been referred to see Charles Hiebert in sales. Thank you for a pleasant and easy buying experience. Definitely will try his best to make sure you are completely satisfied! More

Quick and easy. I had to go out of town on short notice, I needed snow tires and John was able to get me in and I was on my way in 1 hour, Realy appreciated. I had to go out of town on short notice, I needed snow tires and John was able to get me in and I was on my way in 1 hour, Realy appreciated. More

Service is exceptional! Service is always punctual, all aspects of your needs are discussed and we always leave feeling good about our visit. Any concerns or questions you Service is always punctual, all aspects of your needs are discussed and we always leave feeling good about our visit. Any concerns or questions you have are answered in a courteous, knowledgeable manner. Our service rep we go to is excellent. We would go nowhere else! More

Looking for a dependable used car We were looking for a dependable used car at a reasonable price, Our current vehicle was still ok but was a little rough riding on the highway, We fou We were looking for a dependable used car at a reasonable price, Our current vehicle was still ok but was a little rough riding on the highway, We found the right one at this dealership at a great price. More