Birchwood Chevrolet Buick GMC

You are involved in process the team keeps you involved throughout the entire process of the purchase, from the salesman to finance...you were kept informed, all questions asked, the team keeps you involved throughout the entire process of the purchase, from the salesman to finance...you were kept informed, all questions asked, things explained in an understandable manner, no stress and they were excited for you and sincerely wanted the experience to be great which it was! More

New vehicle service Great service great team I highly recommend birchwood gmc to anyone.Always friendly and honest I will always take my vehicles to birchwood gmc posted Great service great team I highly recommend birchwood gmc to anyone.Always friendly and honest I will always take my vehicles to birchwood gmc posted west .. More

Great service all around Great service all around, salesmen Chris was patient and made us feel confident in our decision! Jeff in finance also worked hard to get us the best d Great service all around, salesmen Chris was patient and made us feel confident in our decision! Jeff in finance also worked hard to get us the best deal possible! I would recommend this lace to anyone! More

Personable staff I recently was in for purchasing a new vehicle and than had to get something fixed up three months later. I had dealt with Paul and Roy and would defi I recently was in for purchasing a new vehicle and than had to get something fixed up three months later. I had dealt with Paul and Roy and would definitely recommend because of them. It was a great experience as well as the man that helped me in the workshop. Personable staff is everything. More

New Vehicle Purchase The sales staff and Finance Manager are fantastic, they went the extra mile for us on our purchase. They took the anxiety out of a big purchase and wo The sales staff and Finance Manager are fantastic, they went the extra mile for us on our purchase. They took the anxiety out of a big purchase and worked quite hard at getting us the best deal and best bank rate possible. This is our first time dealing with Birchwood, and we will certainly continue. Out of 3 new vehicle purchases over the last 8 years, they were the only dealer we were happy with upon completion of sale. Thank You Birchwood! More

Service for Factory recall I was in and out with no issues; very friendly staff. free coffee and a tv to watch the morning news. clean and quiet place to wait. I was in and out with no issues; very friendly staff. free coffee and a tv to watch the morning news. clean and quiet place to wait. More

Excellent, Friendly Service I have dealt with the Service Department for a few years now with my used 2002 Oldsmobile Intrigue. It's a bit of a lemon, but as a hockey Mom, also I have dealt with the Service Department for a few years now with my used 2002 Oldsmobile Intrigue. It's a bit of a lemon, but as a hockey Mom, also has the bells and whistles I need, namely heated seats, good visibility and a big trunk. Hard to find that kind of trunk space in a new car, and I don't want to drive a minivan. In any case, Birchwood GM has definitely helped to keep my old clunker on the road and in good running condition. I also appreciate the Roadside Assistance Membership which I have definitely used on more than one occasion. I've never had an issue calling in for a tow or to get my car started on a cold day. The service reps at GM are all very friendly and have really looked after me, especially Graeme. When I identified an issue on the customer service survey, the Assistant Manager made sure to follow up with me. There's a lot of work that could be done on my vehicle, but they've never pressured to do more than what's absolutely necessary, and what has been done, has been pretty much as per the quoted price. I've dealt with other dealerships for our other vehicles over the years, and I will say the service guys at GM are by far my favorites. More

Service on my Chev Equinox by Alvin Allard The check All Wheel Drive message came on. Alvin thoroughly checked the system and explained what the process. I am thoroughly pleased with my purchas The check All Wheel Drive message came on. Alvin thoroughly checked the system and explained what the process. I am thoroughly pleased with my purchase of this car and the Service work that has been done to date. Professional, friendly service. More

Pressure selling First, the sales guy made me wait for 15 min. The car that I wanted was advertised within the range of my budget but when I got there, the price is u First, the sales guy made me wait for 15 min. The car that I wanted was advertised within the range of my budget but when I got there, the price is up by almost $4,000 with all the add-ons. The sales guy kept pressuring me to decide to buy. More

Rudely do not respond to your concerns There is a huge difference between before payment of the vehicle than after. Seemed very anxious to assist before purchase, but once they got you There is a huge difference between before payment of the vehicle than after. Seemed very anxious to assist before purchase, but once they got your money they could not care less . They say they won't except any thing less than a ten rating. So when I wrote the salesman Jesse Shore about my concerns, he didn't even extended me the courtesy of responding. Be careful of the extra money paid for color upgrades because there is false advertising with the pearl color a lot of people seem to go for. Good experience on purchase through internet but disclosure on color changes made this purchase hugely disappointing. More