Birchwood BMW

Loose coolant clamp Coolant was low. Patrick came out to my house to top it up. As it turned out the hose was loose but the next day road side assistance came picked up c Coolant was low. Patrick came out to my house to top it up. As it turned out the hose was loose but the next day road side assistance came picked up car fixed it in reasonable time same day. Had a service man drop it off at my office clean as a whistle. That's service ! More

BMW quick fix Had a small issue with my car, brought it into show them the issue, had the part ordered that day and was fixed the next week. Friendly staff and very Had a small issue with my car, brought it into show them the issue, had the part ordered that day and was fixed the next week. Friendly staff and very well organized in the service office. If you want to purchase a great vehicle with a good dealership birchwood BMW is the only way to go. More

Can't complain they do fantastic service My 2014 Mini Cooper Countryman needed repairs and still covered under warranty. They got the job done as expected with good service. So I can't compla My 2014 Mini Cooper Countryman needed repairs and still covered under warranty. They got the job done as expected with good service. So I can't complain about anything really. More

Not easily sold I'd been driving my X5 for 12 years. Loved it but it needed work, it was getting tired. Dropped by Birchwood BMW with a buddy to "look at cars". We dr I'd been driving my X5 for 12 years. Loved it but it needed work, it was getting tired. Dropped by Birchwood BMW with a buddy to "look at cars". We drove a few but I really wasn't sure yet if I wanted to fix mine or get into something new. Steven Weber was easy to deal with, even when I felt like I was eating his time. He's professional and wants you to be happy with your choice. When I emailed Steven, a couple days later, he really made the deal come together. This is the service that made dealing with Birchwood BMW a pleasure. I'm happily enjoying a 2014 X3 35i thanks to this team. More

Scheduled Maintenance This was my first regular scheduled maintenance service for my X1 although I've had several done for my previously owned Mini Coopers. The technical This was my first regular scheduled maintenance service for my X1 although I've had several done for my previously owned Mini Coopers. The technical service, customer care and personnel are top notch. More

Look no further I have been a Birchwood customer for many years and will not buy or service my vehicles anywhere else. I am treated beyond my expectations and I am a I have been a Birchwood customer for many years and will not buy or service my vehicles anywhere else. I am treated beyond my expectations and I am a BMW driver for life. If you don't believe this review just go in there and speak to the staff yourself. They will never oversell you and always strive to ensure you are happy. More

First BMW but not the last I had excellent sales staff service, quick and efficient, and the product a 328I is everything it is supposed to be excellent looks and fantastic perf I had excellent sales staff service, quick and efficient, and the product a 328I is everything it is supposed to be excellent looks and fantastic performance. More

The best car purchasing experiene ever! The staff at Birchwood BMW are professional, courteous, and knowledgeable, and more importantly listened to me as a customer. I never felt that I was The staff at Birchwood BMW are professional, courteous, and knowledgeable, and more importantly listened to me as a customer. I never felt that I was being oversold and never felt pressured to make a decision. A great group of people who made vehicle purchasing a pleasure. Well done Steve, Alex, and Ryan. More

Great staff and service for a great product, my 2016 X1. Whether I talk to Bryan, a former technician, or Johnson in service, or Tony, my salesperson, or any other staff, all make a concerted effort to answe Whether I talk to Bryan, a former technician, or Johnson in service, or Tony, my salesperson, or any other staff, all make a concerted effort to answer my questions or to address my concerns. Any of the staff I have dealt with are not afraid to admit that they may not know every minute detail about every query, but work as a team and get the answers. One can tell by the excellent service and congenial ambiance that the dealership has a customer-oriented attitude seeking his or her satisfaction in the real world. Sales, financial, service and technical team members are all welcoming and accommodating; and I love my X1. For me, the last survey question concerning one most interested employee would have to include more than one person putting my interests at the forefront. I have had several who have put in extra effort to identify my needs and get done what I wanted at this visit and at various past appointments. More

Friendly Paul our sales rep was very helpful and friendly. The atmosphere at the dealership was as well. At no time did you feel intimidated by the staff but w Paul our sales rep was very helpful and friendly. The atmosphere at the dealership was as well. At no time did you feel intimidated by the staff but were made to feel very welcome. More