Birchwood BMW

Excellent service experience I’ve always been blown away by the awesome service experience at BMW. A service advisor once rolled up his sleeves and used a wrench to fix a small bu I’ve always been blown away by the awesome service experience at BMW. A service advisor once rolled up his sleeves and used a wrench to fix a small but urgent problem. And the technical knowledge and professionalism from the advisors is tremendous - especially Bryan Livingston. I’ve had to stop in to BMW at 7am on a Monday morning without advance notice and I was on my way with a loaner within 15 mins. Admittedly, Sometimes it’s a little confusing figuring out “who’s next” when customers are clustered around the service desk - but that’s a small thing. Terrific place and an excellent team. More

Great experience I was received in a timely fashion for my appointment. Car was taken in for right away for check and recall issues. I was given access to a wonderful I was received in a timely fashion for my appointment. Car was taken in for right away for check and recall issues. I was given access to a wonderful coffee bar and comfortable waiting room. Car was given back to me nice and clean ! More

Great, painless service Fast,excellent and thorough service stuff are friendly, and knowledgeable. Waiting room is very comfortable, with supply of free beverage, coffee, tea Fast,excellent and thorough service stuff are friendly, and knowledgeable. Waiting room is very comfortable, with supply of free beverage, coffee, tea, etc. feels like going for service is a fun trip More

Fantastic service department Bryan in the service department is excellent to deal with. He is knowledgeable and organized and is always able to accommodate our schedule when we co Bryan in the service department is excellent to deal with. He is knowledgeable and organized and is always able to accommodate our schedule when we come in from out of town for service. More

The staff are superlative, as is the service. Steve in sales, and Bryan in service are exemplary. Great personalities and never any pressure. The service experience is smooth and both departments Steve in sales, and Bryan in service are exemplary. Great personalities and never any pressure. The service experience is smooth and both departments are very attentive to your needs. the dealership feels like an upscale hotel. Their product launches and private sales events are an absolute treat to attend. More

Complete and thorough service! The complete experience was very thorough- from diagnosing the items I wanted addressed, to checking for recalls on the vehicle. Ashley was very knowl The complete experience was very thorough- from diagnosing the items I wanted addressed, to checking for recalls on the vehicle. Ashley was very knowledgeable about the vehicle, and the information I received was prompt and complete so I could make a decision right away (all pricing and availability of parts and labour were known at the time of the call back). More

Will buy here again! I originally came for a used Acura. I ended up buying a BMW X5. I made my decision based on the knowledge each sale's associate had on almost every s I originally came for a used Acura. I ended up buying a BMW X5. I made my decision based on the knowledge each sale's associate had on almost every spec of the vehicle. I felt very comfortable purchasing a vehicle from the dealership. From start to end Paul was with me, didn't pressure me or lead me in an direction. Then when it came to purchasing, James had all the time in the day to help me. Again, I felt no pressure at any point in the process which left me feeling relaxed about my purchase. Thank you guys! More

Awesome service Every time I go in for service I always receive a prompt welcome and all the staff make you feel right at home. Johann always takes great care of me a Every time I go in for service I always receive a prompt welcome and all the staff make you feel right at home. Johann always takes great care of me any time I go in and they always complete my repairs quickly without sacrificing quality. More

A happy customer This is the first time dealing with BMW, and I am impressed with all the staff. Starting from sales department, financial and service department. Even This is the first time dealing with BMW, and I am impressed with all the staff. Starting from sales department, financial and service department. Even when I received my BMW, there was some software glitch that needed to be updated, they gave me another loaner car till they fix it. Then after they fixed it, they sent me my BMW to my work place through vallet. Happy to be a Beemer. More

Great people - terrific product - excellent,service Personable, knowledgeable, authentic, customer-oriented sales representatives were a pleasure to deal with. And when required servicing gets done, I a Personable, knowledgeable, authentic, customer-oriented sales representatives were a pleasure to deal with. And when required servicing gets done, I am confident it gets done right. I imagine I will always be a BMW loyal customer. Thanks to the Birchwood BMW team. More