Birchwood BMW

Outstanding Birchwood BMW provided us excellent customer service while we had to bring our x3 in on two separate occasions due to warranty work. On each occasion Birchwood BMW provided us excellent customer service while we had to bring our x3 in on two separate occasions due to warranty work. On each occasion either my parents or my partners parents were the ones to bring the car in as we are from out of town and unable to make it to the city, and each time BMW made sure they were comfortable and taken care of, while also making sure the vehicle was fixed in a timely manner. BMW made sure to communicate with us any updates as they occurred and we would love to come back in the future for general maintenance, and purchases down the road. More

100% Satisfied I highly recommend Birchwood BMW service department. Service Advisor was very good and the repairs done were excellent. I am 100% satisfied with th I highly recommend Birchwood BMW service department. Service Advisor was very good and the repairs done were excellent. I am 100% satisfied with the experience. More

My first experience with the Birchwood BMW service departmen This was my first experience with the Birchwood BMW service department and all I can say is wow. My son bought a used BMW as his first car and when we This was my first experience with the Birchwood BMW service department and all I can say is wow. My son bought a used BMW as his first car and when we got it home it had some issues. We took it from Brandon to Winnipeg and dropped it off at night and left the keys in their drop box. I was contracted by Bryan Livingston in the service department to go over my concerns. He contacted me as soon as his mechanic had a chance to go over it. Not only did he advise me on what was wrong, what was needed to fix it and how much it cost but he also sent me a email explaining everything. He also gave me his cell number and said to call at anytime if I had any questions or concerns. I even texted him once after hours on his cell and he responded immediately. I don’t know to many people in service that would answer their cell to a customer after hours. In the end everything was fixed 100%. I was absolutely amazed with the professionalism of the service department as well as Benett Scott in the parts department who was very knowledgeable and helped me with purchasing an extra key and giving me quotes on which would be the best tires for my car and I took his advise and went with the ones that were BMW certified for my car. What really impressed me was the fact that I brought my sons used BMW that he bought privately to Birchwood BMW in Winnipeg and I feel as though I got the service I would expect if I bought a brand new BMW threw them. What a great experience and I will be sure to tell everyone not only what an amazing product BMW makes but how amazing I was treated by the parts and service team. More

Great All Around Service! The staff were very friendly, happy and knowledgeable! They were able to quickly and confidently diagnose my vehicles service requirements and explain The staff were very friendly, happy and knowledgeable! They were able to quickly and confidently diagnose my vehicles service requirements and explain it to me. Thank you! More

Very positive Experience Our experience dealing with Ben, Solomon and Alex at Birchwood BMW was an extremely positive experience in all regards. The team at the dealership wa Our experience dealing with Ben, Solomon and Alex at Birchwood BMW was an extremely positive experience in all regards. The team at the dealership was knowledgeable, friendly and took their time to truly understand our needs and wants. Our overall experience was a very positive experience. Doug & Leila Wiebe More

Very Friendly Service I generally have a great experience when I take my car in to get serviced at Birchwood BMW. Pee, who helped me when I went in was very helpful and ma I generally have a great experience when I take my car in to get serviced at Birchwood BMW. Pee, who helped me when I went in was very helpful and made sure to explain everything to me in terms of what needed to be fixed during the servicing of my vehicle. I had quite a few things wrong with the vehicle so it was nice to get a full explanation and also get options with regards to what I could afford to fix during the visit. I would definitely recommend this dealership to friends and family. More

Beyond expectation We were there for regular service. But when i asked the rep from parts about touch up paint he mentioned that if its small scratch they'll touch up so We were there for regular service. But when i asked the rep from parts about touch up paint he mentioned that if its small scratch they'll touch up so no need for me to buy paint. I'm very happy! More

Excellent service experience I’ve always been blown away by the awesome service experience at BMW. A service advisor once rolled up his sleeves and used a wrench to fix a small bu I’ve always been blown away by the awesome service experience at BMW. A service advisor once rolled up his sleeves and used a wrench to fix a small but urgent problem. And the technical knowledge and professionalism from the advisors is tremendous - especially Bryan Livingston. I’ve had to stop in to BMW at 7am on a Monday morning without advance notice and I was on my way with a loaner within 15 mins. Admittedly, Sometimes it’s a little confusing figuring out “who’s next” when customers are clustered around the service desk - but that’s a small thing. Terrific place and an excellent team. More

Great experience I was received in a timely fashion for my appointment. Car was taken in for right away for check and recall issues. I was given access to a wonderful I was received in a timely fashion for my appointment. Car was taken in for right away for check and recall issues. I was given access to a wonderful coffee bar and comfortable waiting room. Car was given back to me nice and clean ! More

Great, painless service Fast,excellent and thorough service stuff are friendly, and knowledgeable. Waiting room is very comfortable, with supply of free beverage, coffee, tea Fast,excellent and thorough service stuff are friendly, and knowledgeable. Waiting room is very comfortable, with supply of free beverage, coffee, tea, etc. feels like going for service is a fun trip More