Birchwood BMW

This was my second purchase from Birchwood BMW...... sales people are great as well as the service department! Got treated like family! The staff remembered me and always make me feel welcome!!!!!! High sales people are great as well as the service department! Got treated like family! The staff remembered me and always make me feel welcome!!!!!! Highly recommend!!! More

accommodating I recently had a unique situation that required prompt attention and the service department was able to fit me in. I really appreciate the effort to I recently had a unique situation that required prompt attention and the service department was able to fit me in. I really appreciate the effort to accommodate me. More

Knowledgable staff Bryan from service was very knowledgeable. My car had broke down and Bryan was able to confidently give me an idea as to when my car would be back and Bryan from service was very knowledgeable. My car had broke down and Bryan was able to confidently give me an idea as to when my car would be back and ready to go and the information that I needed when questions arose! Great service from Birchwood BMW More

Follow up service The staff at Brichwood have always made me feel like I am the only customer there - and they listen closely to what I have to say. The service staff The staff at Brichwood have always made me feel like I am the only customer there - and they listen closely to what I have to say. The service staff and manager provide fast, friendly and efficient service whenever I bring my car in. The car itself, and the great service and follow up I always experience, means that I will continue to purchase BMWs. More

Amazing Staff The staff when i was picking out my new MINI JCW were friendly and helpful. Aislynn was very friendly and a nice first contact. Nicole was amazing The staff when i was picking out my new MINI JCW were friendly and helpful. Aislynn was very friendly and a nice first contact. Nicole was amazing to deal with and set everything up for my purchase. Tony was so knowledgeable about MINI. More

Friendly and Very efficient I've always had excellent vehicle service from Birchwood BMW. The service area is often busy but the reps maintain their cool and stay friendly, I've always had excellent vehicle service from Birchwood BMW. The service area is often busy but the reps maintain their cool and stay friendly, focused and responsive to my concerns. In my experience, the technical staff are effective at identifying and repairing problems (including issues that I may not have recognized myself). I've found this to be true whether or not the problems are covered by warranty. I also very much appreciate their use of texting to stay in touch - it's by far the most effective way to contact me. More

Excellent Customer Service! I had the pleasure of coming to BMW at Pointe West to purchase some Mini Cooper merchandise !! Cam met me at the door and helped me pick out some Min I had the pleasure of coming to BMW at Pointe West to purchase some Mini Cooper merchandise !! Cam met me at the door and helped me pick out some Mini Cooper merchandise as my future daughter in law just purchased a 2019 Mini Cooper in Ottawa! Then Bennet helped me with my purchase!! They were both awesome and very helpful!!! I actually went back again to purchase more Mini Cooper merchandise and again Bennet was a pleasure to deal with!! I just want to congratulate Birchwood BMW fir hiring such wonderful young men and representatives !! I will definitely be back and look forward to seeing these 2 gentlemen again ! More

Everything as planned From initial contact to get car in for a service to the work done (on time) it was a pleasure dealing with the staff at Birchwood From initial contact to get car in for a service to the work done (on time) it was a pleasure dealing with the staff at Birchwood More

Service with a Smile Parth, our service rep. genuinely made us feel at ease and dealt with all our concerns, questions, and provided customer service/satisfaction far beyo Parth, our service rep. genuinely made us feel at ease and dealt with all our concerns, questions, and provided customer service/satisfaction far beyond anything we have experienced for a long time....did his utmost to make things right! More

Exceeding Expectations Regularily! Spoiled is the way I describe the level of customer service I get from the Service team. They want their customers happy and mean it. Above and be Spoiled is the way I describe the level of customer service I get from the Service team. They want their customers happy and mean it. Above and beyond. More