Birchwood BMW

Costly BUT worth it!!! All service personnel are amazing, polite even if they are not your particular assistant... I find that the staff are helpful and approachable, I ask All service personnel are amazing, polite even if they are not your particular assistant... I find that the staff are helpful and approachable, I ask what the cost of a service /part will be and I receive an answer without a condescending look or remark. I ask for a written, itemized list of future repairs and prices In order of importance that need to be attended to.... I realize I have an older vehicle, but it’s mine, I own it! Definitely an extra thanks to Bryan Livingston.... More

Ideal dealer experience Service is done properly , on time and they always get it right. Stress free interaction and excellent Covid 19 precautions. work was completed on ti Service is done properly , on time and they always get it right. Stress free interaction and excellent Covid 19 precautions. work was completed on time and no need to return for additional corrections. More

a very good dealer great staff, quick service, and a nice environment. Just a little far. The communication was pretty good and the service advisorBi knew exactly what I great staff, quick service, and a nice environment. Just a little far. The communication was pretty good and the service advisorBi knew exactly what I wanted. He was professional, patient and willing to help. Very great experience! Thanks. More

Engine Service Long and short of it...engine oil indicator came on. Wasn't sure if I should drive it to the dealer for service. Eric (salesman) went out of his way, Long and short of it...engine oil indicator came on. Wasn't sure if I should drive it to the dealer for service. Eric (salesman) went out of his way, came to our house, picked up the vehicle, left his there in case we needed it, then returned our vehicle to us after service that same day. Didn't have to miss work or spend time at the dealership. Greatly appreciated. More

Customer Service is Exemplary I am always amazed at the level of customer service delivered by Birchwood BMW. Whether it's booking an appointment or dealing direct with a Service I am always amazed at the level of customer service delivered by Birchwood BMW. Whether it's booking an appointment or dealing direct with a Service Advisor, they always go above the call of duty and treat you like family. More

Consistent high quality service. Every trip to Birchwood BMW is a pleasurable one because staff are consistently friendly, courteous and professional. Any question I have is returned Every trip to Birchwood BMW is a pleasurable one because staff are consistently friendly, courteous and professional. Any question I have is returned with a knowledgeable reply. More

Birchwood BMW has an amazing staff. They do their best to spoil and help their clients. I always leave drive out of there very satisfied with their service. spoil and help their clients. I always leave drive out of there very satisfied with their service. More

This was my second purchase from Birchwood BMW...... sales people are great as well as the service department! Got treated like family! The staff remembered me and always make me feel welcome!!!!!! High sales people are great as well as the service department! Got treated like family! The staff remembered me and always make me feel welcome!!!!!! Highly recommend!!! More

accommodating I recently had a unique situation that required prompt attention and the service department was able to fit me in. I really appreciate the effort to I recently had a unique situation that required prompt attention and the service department was able to fit me in. I really appreciate the effort to accommodate me. More

Knowledgable staff Bryan from service was very knowledgeable. My car had broke down and Bryan was able to confidently give me an idea as to when my car would be back and Bryan from service was very knowledgeable. My car had broke down and Bryan was able to confidently give me an idea as to when my car would be back and ready to go and the information that I needed when questions arose! Great service from Birchwood BMW More