Big 4 Motors

During the last few years I have brought my 2011 ram 3500 megacab laramie dually to Big 4 for service. As they once used to give me an honest diagnostic of my vehicles problems and usually fixed the problem megacab laramie dually to Big 4 for service. As they once used to give me an honest diagnostic of my vehicles problems and usually fixed the problem first try. However since then I have had nothing but nightmare service from them. With a simple check engine light being the third and final strike. The first which almost resulted in the loss of my life due to their service techs taking 3 times (at a cost of $100 + every visit ) to diagnose a lose bolt on my track bar which resulted in me losing control of the vehicle on the highway as I was unable to turn to the right. The second time was for again a simple check engine like which was a warrantable item and however I got charged the same $121.48 diagnostic fee for them to read a check engine light on a 3 month old Jeep Wrangler. Needless to say I was rather unimpressed, The third was again a simple check engine light on the 2011 ram which I gave the service rep the codes when I brought the in. I was then informed that it would be a $420 charge for them to reflash my computer and change a $14 part as the truck was out of the 60,000 bumper to bumper. When I told the service rep I would be taking the truck else were as I thought that 3 hours shop time to update the computer, and change a connection pin was very steep as they were charging a full hour for each line item as opposed to total hours worked on the vehicle. Well to my surprise I had another $121.48 bill waiting for me which the service advisor stated was for reading the error codes(which I gave her). When I said I wouldn't pay the charge she said you agreed to it when you brought the vehicle in. When I asked to speak to a service advisor there wasn't one available and one wouldn't return my phone calls. Over all I would avoid this dealership for any service items as I took the truck to Airdrie Chrysler where they determined the service was 100% a warrantied item under the power train warranty and noted that the total charge had it not been under warranty would have been $60 More