Big 4 Motors

Great experience buying my new Jeep Grand Cherokee Billy M. at Big 4 was great to deal with - purchased a new Jeep Grand Cherokee there. Good price on the vehicle, trade in and on accessories for the n Billy M. at Big 4 was great to deal with - purchased a new Jeep Grand Cherokee there. Good price on the vehicle, trade in and on accessories for the new vehicle. Big 4 has also become my go to dealership for service as well. Techs are very good, and frontline staff are very courteous. Summary - would highly recommend Big 4. More

Found what we were looking for - Dodge Grand Caravan The time was right to move to look for a new vehicle and very fortunately we had Scott Schinnour looking after us. He took his time to show us what t The time was right to move to look for a new vehicle and very fortunately we had Scott Schinnour looking after us. He took his time to show us what they had and what there was. He was polite and courteous.. We looked at a number of used Grand Caravans and Scott even brought in a new vehicle from another dealership, With the excellent deal we were offered we decided to opt to purchase a new 2016 unit. Scott, Thank you for your help and assistance. More

Lack of communication and care Through a lack of communication from service agent to the rest who could read the notes left, upon arriving at a huge line up to open the service depa Through a lack of communication from service agent to the rest who could read the notes left, upon arriving at a huge line up to open the service department, we were (quite rudely) told to wait in line for our booked appointment, the service agent had no idea about he details why we were there, until he original agent told him to read the notes. Sure they had us out at the scheduled time (saving grace) This was an appointment booked 2 weeks ago, and then when we got there they booked us in for the wrong repair. They will never see my wife or that vehicle at big 4 again. And they may push there luck with me. More

Thank you. Very satisfied. Thank you Johan , Rob and Doreen. Second Dodge product I have bought at Big 4 Motors. Very pleasant experience , no pressure and excellent customer Thank you Johan , Rob and Doreen. Second Dodge product I have bought at Big 4 Motors. Very pleasant experience , no pressure and excellent customer care. Also always a pleasure to bring vehicles in for a service. Friendly and helpful staff. Once again , thank you. More

Consistent, Fair and Realistic I have owned 5 chrysler products since 1998; My first two, were from the same dealership (Not Big4), the third was from another (Not Big4), but only b I have owned 5 chrysler products since 1998; My first two, were from the same dealership (Not Big4), the third was from another (Not Big4), but only because they happened to have a car in stock that I was looking for - no real service issue. However, it was in 2009 that I settled finally on going to what I really always wanted, just couldn't always afford - the full size pickup, Ram 1500. Big4 is a dealership with a focus on the Ram Truck and Jeep product. They tend to carry fully loaded models, and generally have a good range of tow-equipped trucks. In comparison to two other Chrysler/Ram dealers, they are very similar. I have found their sales team to be realistic, and knowledgeable of the product - I have not felt overly "sold" on any given truck, and because of that, I have now purchased my second Ram1500 from them in 2016. I can also compare the overall Dodge experience with Mazda, Toyota, and Lexus - I have had a second car from each of those brands since about 2004. I don't particularly like chrysler or dodge cars - I basically only like the Ram truck, and a 4x4 / pickup is always my weekend / higway vehicle. But I have spent just as much time dealing with other makes / dealerships. Overall I have found Big4 to be comprehensive and business-like. Making an appointment with them - is actually an appointment. This is not what I have found with most other dealerships in the city. Oilchanges, service - slightly on the pricey side, but their service is very reliable. Only once in the past 8 years has a service booking taken longer than scheduled. I did have one complaint when an issue that could have been solved through common sense, was instead pushed through an un-necessary $200 diagnostic. I didn't know what a certain warning indicator meant, and I couldn't find it in the manual. Rather than just looking at the light to tell me - they ran the diagnostic, charged me, and then said "you needed to tighten your gas cap". That kinda pissed me off, but they gave me a free oil change after I complained about it - which, I think was fair. When it comes to things like test-driving, they don't waste your time, they just let you take the vehicle - no salesman chatting you up on the road. I really appreciate that. It might be because I am always upfront in that I am not considering any other type of truck - I pretty much know what I want before I go in to test drive a few specific options. I have found them to genuinely listen for what you are looking for. They aren't a very large lot, but what they do stock, is generally well chosen. They don't seem to fill inventory with a lot of low-end / entry-level trim packages - this is a great place if you want to browse a lot of fully loaded vehicles. While I am not a fan of Jeeps, I do like checking them out - they always have really cool looking tricked out custom jeeps in the showroom. If you're a dodge / Ram / jeep fan, so are these guys - other dealers generally seem to carry the more utilitarian / entry level trucks, so this is a good place to go if you want to checkout the more customized / "special order" Ram lineup. I'll also point out that part of what I was doing during my search for a new truck, was testing out the overall Ramtruck website "build / quote" system - and I wanted to compare that price system with what I saw on stickers on the windows. I also pulled up an exact VIN item from that websites inventory, and then whent to go check out that truck on the lot. I pointed out inconsistencies with the online quote, and the sales staff very diligently worked through that same process to try and figure out where the differences came from. While I didn't hold them to it, they were very transpartent about how their pricing was arrived at. I put another dealership through the same process, and they arrived at a lower trade value for my old truck, and a higher sticker price. So, Big4 got the deal with no further haggling from me. Overall, I will likely buy my next truck from Big4 - if everything hasn't gone electric and wimpy by 2022 (alright I admit an electric 4x4 would probably be awesome...) Sadly, I doubt Ram will be the first to make one. More

Bought a 2016 Ram 1500 I typically buy 2-3 year old vehicles. Given the recent great deals on new trucks though, I was shopping around to 3 different dealerships for a new R I typically buy 2-3 year old vehicles. Given the recent great deals on new trucks though, I was shopping around to 3 different dealerships for a new Ram 1500. I went to the new South Trail dealership in the southeast and Tower Chrysler. At both locations I felt the sales reps didn't care about what I was looking for. They just kept trying to sell me on different vehicles I was completely not interested in. I felt pressured to buy something I didn't want and quite frankly wasted many hours of my time. I finally went to Big 4 and dealt with Phil. From the moment we sat down together I felt like he listened to exactly what I was looking for. He didn't try to sell me on anything. He asked, "Tell me what you want and I'll get it for you". From the beginning to when I got the keys to my new truck, I never felt pressured. It took less than half the time I spent with the other dealerships. The process was very simple and straight forward. Phil and Big 4 were amazing. I would highly recommend them both. Thanks again Phil. Loving the new truck. More

Fantastic experience Overall buying a vehicle from Big4 was a great experience. The dealership was friendly, professional, and didn't make me feel guilty for not buying a Overall buying a vehicle from Big4 was a great experience. The dealership was friendly, professional, and didn't make me feel guilty for not buying a vehicle within half an hour - not once did I hear anyone say "what do I have to do to get you into a truck today"........thank you!. John was a pleasure to deal with and I would definitely recommend both him and the dealership. I would definitely come back. More

Easy! Johan was fantastic and very knowledgable. Excellent! Very knowledgable. The staff was very helpful- more specifically Johan was incredibly helpful with my first time purchasing a vehicle. I would highly Very knowledgable. The staff was very helpful- more specifically Johan was incredibly helpful with my first time purchasing a vehicle. I would highly recommend this dealership! More

Great Experience! I've purchased many vehicles over the years from many different dealerships. My experience at Big4 was exceptional. Martin, Han and Stacey were trem I've purchased many vehicles over the years from many different dealerships. My experience at Big4 was exceptional. Martin, Han and Stacey were tremendous to work with. I requested a number of different customizations to my truck and they delivered perfectly on every one of them! More