Bel-Air Toyota

Absolutely AMAZING!!!!! Thanks to Ken Eldora for all the help in getting us this amazing truck. You went over and zbout email what you needed to do. Thanks again and God's Thanks to Ken Eldora for all the help in getting us this amazing truck. You went over and zbout email what you needed to do. Thanks again and God's blessings on u and your family. Ps. We will be back for the next one. More

Awsome buying experience at Bel-Air Toyota Ottawa Awesome customer service and the best buying experience I've every had . I have dealt with several dealerships in the past but not one quit like this Awesome customer service and the best buying experience I've every had . I have dealt with several dealerships in the past but not one quit like this one ... I would recommend using this dealership to purchase any New or used Car or Truck. Stephen MacArthur (sales manager), Lawrence Morin (my sales guy),Elena Olifirenko Financial Services Manager were very professional and met my needs 100%. Not pushy at all !!! I give them both 10 out of 10 to deal with ..Very satisfied customer, Gary Megill Ottawa ? More

Very professionnalisme and courteous I had just been solds a car that did not exist from a Hyundai dealership and was not impressed with how they handled it. Then I went to a Subaru deale I had just been solds a car that did not exist from a Hyundai dealership and was not impressed with how they handled it. Then I went to a Subaru dealership and during our conversation, the representative was taking deep breathes and rolled his eyes a couple of times. I thought it was a sign of disrespect and boredom. This is my first time buying a car. The Toyota representative Mr. Nounou Chetibi greeted me with politeness and a smile. He was very attentive to what I was looking for and treated me with respect. He took as much time as I needed and answered all my questions. He told me he was going to follow up with a phone call a couple of days after my purchase and he did. He Actually made my first car purchase à good expérience. Thank you Mr. Nounou for your professionalism. More

Poor inspection service reporting Bel Air needs to improve their follow-up service reporting. on inspections. I took my vehicle to Bel Air for a regular scheduled servicing, which inc Bel Air needs to improve their follow-up service reporting. on inspections. I took my vehicle to Bel Air for a regular scheduled servicing, which includes a number of inspections. Two issues about the quality of Bel Air's reporting on inspections. First, neither the paper sheet nor the service representative were able to tell me the state of the items (ie. brakes) inspected, other than a verbal response when asked that "they must be OK". Second, the list of things inspected did not correspond to the list of things that were to be inspected. For example, the work was also to include an inspection of the cabin air filter, but this was not included in the list of things that were completed. When I asked the service representative (Tony) about this he said "there are so many filters we can't list them all or the form would be too long, but it must have been done" He could not say why some things were listed as done and not others, but only assured me that it must have been done. He actually said "I know there are other places that have better reporting, but this is just the way we rolll" Wow. This is an example of how not to do customer service. I still don't actually know if the cabin filter was inspected, or what the status of my brakes is. More

Incredible service from both Lawrence Morin and Allison I really appreciated the positive attitude Lawrence brought to my car buying experience. He was upfront from the beginning and I never felt pressured I really appreciated the positive attitude Lawrence brought to my car buying experience. He was upfront from the beginning and I never felt pressured to make a deal. From the start, he made me feel like he was going to get me the best price possible on my new vehicle and my trade in. In the end, Bel-Air Toyota gave me more money for my trade then the other dealers and charged me less for my new truck. Allison Sandeman ensured the financing went smoothly and she never tried to upset me any products which I have experienced at different dealerships in the past. I highly recommend reaching out to Lawrence Morin if you are considering a new vehicle and make Bel-Air Toyota your first stop. More

Meilleur experierence! excellent service Cela fait exactement deux semaines depuis que j'ai acheté ma première voiture et je tiens sincèrement a remercier toute l'équipe de Toyota mais spécia Cela fait exactement deux semaines depuis que j'ai acheté ma première voiture et je tiens sincèrement a remercier toute l'équipe de Toyota mais spécialement l'agent Nounou Chetibi. Son service était impeccable. J'ai aussi adorer le fait que j'ai pu recevoir un service dans ma langue maternelle qui est le français. J"ai eu beaucoup d'aide et de conseils et j'adore ma voiture. Ce fut une belle experience et je recommande fortement Bel-Air Toyota Employe avec qui j'ai fait affaire: Nounou Chetibi Mes salutations distinguées Samorah More

Great service As a first time car buyer, I was dreading dealing with the whole process and car dealerships. However, I was more than pleasantly surprised by the ser As a first time car buyer, I was dreading dealing with the whole process and car dealerships. However, I was more than pleasantly surprised by the service at Bel air Toyota. There was no pressure which I did expect. Thank you Lawrence and Elena for making things go really smoothly and answering all my questions. More

Love my new Yaris Our experience at bel-air Toyota was a great one. Friendly customer service. I was able to buy the sport car that called out to me the most. I'm so ve Our experience at bel-air Toyota was a great one. Friendly customer service. I was able to buy the sport car that called out to me the most. I'm so very much happy with my new car.. if it wasn't for Toyota I wouldn't have my new car today.. I was able to trade in my Rav-4 for a new Yaris SE .. its perfect.. I wanted to downsize for a while now. This is so perfect for me. Thank you Nounou and Steve. I love Toyota More

Best car purchase ever The service I received from Steven MacArthur and NouNou Chetibi was so excellent,and the care and detailed information they provided,gave me great ass The service I received from Steven MacArthur and NouNou Chetibi was so excellent,and the care and detailed information they provided,gave me great assurance of their interest and honesty,and dedication to their clients. On pickup day,NouNou took great care to review all my paperwork,and a complete demo of the car operation. I could not not have been more confident in them,and the decision they helped me make. I will definitely be servicing my car there,and definitely will return for my next purchase. Thank you Steven and NouNou More

Excellent Sales Service -Lawrence Morin Excellence sales service from Lawrence and Allison. No pressure - provided various options, answered all of my questions, flexible, crunched all of th Excellence sales service from Lawrence and Allison. No pressure - provided various options, answered all of my questions, flexible, crunched all of the numbers and variations I asked them to, no questions asked. Thanks - Kevin More