Bel-Air Toyota

Product and service complaint My 2012 Lexus Rx 350 I purchased new at Belair Lexus, Ottawa on 24 August 2012 is rapidly falling apart. So far Belair Lexus has done a brake service My 2012 Lexus Rx 350 I purchased new at Belair Lexus, Ottawa on 24 August 2012 is rapidly falling apart. So far Belair Lexus has done a brake service at 25 000km, a full front pads and disk replacement at 39 000km, and the two rear shocks absorbers replacement at 31 000km. During last service I was informed that the exhaust and pipes have to be replaced. I had to pay for all of these services and parts even if the car has less that 40 000km. Of course, after talking to Belair Lexus and sending a complaint letter to Lexus Canada they have tries to convince me that it is normal wear! So if it is normal on a Lexus this is the first and last Lexus I own. Do you find that normal? Be aware that my last oil replacement service cost was $138.80!!! More

Amazing sales customer service. Kudos to Geoff Townson! I had reviewed a number of car dealerships online and had narrowed it down to three that I would visit. After checking the three dealerships, Bel-air I had reviewed a number of car dealerships online and had narrowed it down to three that I would visit. After checking the three dealerships, Bel-air Toyota won me over. The customer sales service was amazing. Geoff Townson and Rob Evans made me feel like a part of the Bel-air Toyota team and answered all the questions I had which led me to buy the Toyota RAV4. Double thumbs up to Geoff Townson who went over and beyond. Allison Sandeman, you were amazing too. Thanks everyone. A very satisfied customer...Davis. More

excellent customer service. Bel air is highly recommended to my family and friends because of the excellent customer service they rendered to us. It was a very good experience. Bel air is highly recommended to my family and friends because of the excellent customer service they rendered to us. It was a very good experience. More

Bigginers 4 times I took my Camry for a transmission broblem witch was still under factory warranty and they couldn't figure the broblem until I took it to mr t 4 times I took my Camry for a transmission broblem witch was still under factory warranty and they couldn't figure the broblem until I took it to mr transmission then he wrote the diagnose for me on a piece of paper tha I gave them . Guess what !!! The car is back to the same problem after 3 months . When I called them they said Their warranty is for 3 months only .they don't honor their rookie jobs what a shame that's a dealer for you . Don't go there they only know how to change oil More

Be ready for rudeness, insults and for being deceived Complaint Description: Bel-Air Toyota is being deceiving. They did not do the sliding door repair properly and Manager was rude and insulting. Today Complaint Description: Bel-Air Toyota is being deceiving. They did not do the sliding door repair properly and Manager was rude and insulting. Today March 16, 2016, I had a horrible experience with Toyota Bel-Air Toyota in Ottawa, Ontario. Yesterday I went to this dealer because my sliding doors on my Toyota Sienna are not opening electrically due to snapped cable. The right door was not opening more than 20 centimeters the other one was fully opening. I called Toyota Canada after I was denied warranty by the dealer and they told me that by SPA (Special Policy Adjustment ) they will fix them and they created a case # then asked me to go to the dealer again. After a long discussion, I managed to convince the dealer that they have a case number from Toyota Canada and that it is fully covered. Then the dealer said but we will charge you diagnosis fee of $115. I said why? We know the problem, you identified it in a previous time when you denied me the warranty before I called Toyota Canada. Then after consultation between agent and manager, I was told that diagnosis will be waived if that was the problem. Around 8:00 am, I was told by the agent that the work is covered by warranty and that there is nothing I have to pay for. I signed some papers and they started work. At 4:16 pm on March 15, I received a call telling me that my car is ready to pick up. I arrived there 4:55 pm and did a check and found out that the right sliding door is not opening properly. I spoke to the agent who brought a technician who told the agent and l that the technician who was working on the door took a very long time trying to fix this door and he was having a hard time doing the job. So he decided that best course of action was to come back tomorrow at 7:30 a.m. and the technician who worked on it the day before will fix it again. I went this morning at 7:30 am and gave the keys for the technician to check how long will it take to fix what he did not do properly the day before. In about half-an-hour the agent came back to me to tell me that there is a missing roller in the hinge and showing me an invoice of some $400 worth of labour plus cost of the hinge. According to the technician that did the job yesterday, there is a missing roller causing the play in the hinge and that the hinge with the rollers are not covered by the warranty so I would have to pay for those. I asked the agent so the technician who was fixing the car yesterday installed the door knowing that the hinge is missing a roller and did not identify this as a problem or informed us that there is a problem and just put it all back as if there's nothing wrong and now that I came back with this issue he is saying that there is a missing roller. My question is, how did it get missing, like what happened? Did the manufacturer miss putting it there? Unfortunately, I believe that your technician dealing with the door yesterday probably broke that roller and is trying to hide his mistake, the door was rolling perfectly prior to you fixing it. Then the agent went to the technician and came back saying that only a part of the roller is missing again the word missing. I said I understand the word broken, damaged but not missing. I said well, I don't see how is that my responsibility I got you the door with no problem other than a snapped cable and the door does not open all the way because of that so now you're telling me there's another issue I believe that this issue happened while my car was in your care. I don't feel I can trust this dealer, with you guys there's always a problem. I told them I believe it's on your side and I think that you're responsible for that. Then the manager came and was really rude and he said this work was done under warranty, it finishes here, get out. I said, say good morning first. Then he said good morning, it's done here, finished, take your keys and get out. I am writing this review to make people aware of the rudeness and the deceiving nature of Bel-Air Toyota. Had I not pursued my concern with Toyota Canada, Bel-Air Toyota was going to charge me about $2500 per door to fix them. More

TOYOTA #7 Have been a loyal Toyota/Lexus owner for over 30 years across Canada and found that this was the best sales experience I have had at any dealership to Have been a loyal Toyota/Lexus owner for over 30 years across Canada and found that this was the best sales experience I have had at any dealership to date. I knew what I wanted and came in with my research so the process for me and the salesperson was clear. I loved my Lexus and was sad to let it go after 11 faithful years. I did a comparison of the Toyota and Lexus vehicles and decided that a new Highlander was the way to go for us. The dealership I feel dealt with me on the extras fairly and I have even a great experience with Parts Dept. on dealing with the snow tires I needed. They took the time to explain options and helped me make my selection. I did not just take it on face value that this was the best price, I shopped around contacting and going into other Toyota dealers with my price. What sealed the deal for me was when the salesperson at another dealership said "Boy that is a good price". Here's to Bel Air and my Toyota number 7. Thanks again for everything. More

OUR SALESMAN WAS ALSO AWESOME. Purchasing our car with Geoffrey Townson was a very positive experience - he answered every question and gave us advice on things we had not thought o Purchasing our car with Geoffrey Townson was a very positive experience - he answered every question and gave us advice on things we had not thought of. I am happy to tell friends of our experience. More

not honnest We bought a car but since we bargain a bit we couldn't get the 500.00 gaz card but they advertise doesn t say that you cannot bargain the. Car We bought a car but since we bargain a bit we couldn't get the 500.00 gaz card but they advertise doesn t say that you cannot bargain the. Car More

"The best and awesome salesman" My first visit in Toyota was such a great experienced with the salesman Reynante Cubar. It was my first time experienced dealing with a car salesman My first visit in Toyota was such a great experienced with the salesman Reynante Cubar. It was my first time experienced dealing with a car salesman that I / we understand everything he said and explained well ...Kay BISAYA man ka dong oi!! But no joke, I certainly recommend him to all my friends and relatives...He's also kyut! Michael & Erl More

Je ne pourrais demander mieux comme expérience! L'approche de mon vendeur Stephen Ross fut très professionnelle et courtoise et de langue française bien parlée.. La connaissance de ses produits e L'approche de mon vendeur Stephen Ross fut très professionnelle et courtoise et de langue française bien parlée.. La connaissance de ses produits et son innovation de vendeur m'a permis de regarder et d'essayer même un certain nombres d'autos afin de me situer bien à l'aise dans mon choix. Jamais je n'ai senti une pression d'un vendeur acharné qui voulait me vendre une auto, mais plutôt, un accompagnateur amical et professionnel qui a à cœur l'intérêt de sa cliente pour la voir heureuse avec sa nouvelle voiture... Je n'avais pas considéré regarder une hybride et pourtant je fut initié à ce genre d'auto et en fut très enthousiasme. je vais fortement recommander à mes connaissances, Stephen Ross comme vendeur numéro UN chez Toyota McArthur.. More