Bel-Air Toyota

not honnest We bought a car but since we bargain a bit we couldn't get the 500.00 gaz card but they advertise doesn t say that you cannot bargain the. Car We bought a car but since we bargain a bit we couldn't get the 500.00 gaz card but they advertise doesn t say that you cannot bargain the. Car More

"The best and awesome salesman" My first visit in Toyota was such a great experienced with the salesman Reynante Cubar. It was my first time experienced dealing with a car salesman My first visit in Toyota was such a great experienced with the salesman Reynante Cubar. It was my first time experienced dealing with a car salesman that I / we understand everything he said and explained well ...Kay BISAYA man ka dong oi!! But no joke, I certainly recommend him to all my friends and relatives...He's also kyut! Michael & Erl More

Je ne pourrais demander mieux comme expérience! L'approche de mon vendeur Stephen Ross fut très professionnelle et courtoise et de langue française bien parlée.. La connaissance de ses produits e L'approche de mon vendeur Stephen Ross fut très professionnelle et courtoise et de langue française bien parlée.. La connaissance de ses produits et son innovation de vendeur m'a permis de regarder et d'essayer même un certain nombres d'autos afin de me situer bien à l'aise dans mon choix. Jamais je n'ai senti une pression d'un vendeur acharné qui voulait me vendre une auto, mais plutôt, un accompagnateur amical et professionnel qui a à cœur l'intérêt de sa cliente pour la voir heureuse avec sa nouvelle voiture... Je n'avais pas considéré regarder une hybride et pourtant je fut initié à ce genre d'auto et en fut très enthousiasme. je vais fortement recommander à mes connaissances, Stephen Ross comme vendeur numéro UN chez Toyota McArthur.. More

We need more customer service like this in ottawa! My family and I have visited this dealership more than a few times and found their staff (I think his name is Rey) to be particulary knowledgable and My family and I have visited this dealership more than a few times and found their staff (I think his name is Rey) to be particulary knowledgable and courteous. We've never felt pressured to buy hence our return to the dealership. We'd definitely recommend them!!! More

Rude salesman Went just to canvass for a car, they forced us for a pre approval which we agreed, after a few days without even telling us that we were approved they Went just to canvass for a car, they forced us for a pre approval which we agreed, after a few days without even telling us that we were approved they already bought a car and informed us we have to pick it up. First and foremost it was just a pre approval, second they never asked us that they found a car which we wanted and if we were sure to get it. Third they are threatening that we will get demand letters. Rude rude rude, so beware of this dealer, toyota is a good car but not this dealer,bel air at mac arthur . There are other good ones. More

Terrible service and rude service I took my old car and decided it was not worth fixing. I came the next day to pick it up having ridden my bicycle and NO car, no record. It was dark n I took my old car and decided it was not worth fixing. I came the next day to pick it up having ridden my bicycle and NO car, no record. It was dark no one offered me a ride home and treated me like an intruder. I crossed the road and bought a high end Hyundai I was told that the car would be brought downstairs today with the keys in the glovebox. I rode there after work and the keys were in the ignition and the car open. I had personal things in the car by the way such as insurance papers. They parked close to a pillar and when I loaded my bike and moved the car there was no room and I destroyed my back wheel. The WORST service ever. Hyundai was far far superior. Avoid this place like the plague. More

At Bel-Air, customer comes last! Bel-Air service staff are condescending and unprofessional! After two years of stringing me along for a repair that should have been covered under th Bel-Air service staff are condescending and unprofessional! After two years of stringing me along for a repair that should have been covered under the warranty (performing multiple xxxxxxxx repairs along the way that amounted to nothing)... I figured out the ENGINE problem on my car with the help of google. They will not honor the warranty even though all the paper work indicates that this was signaled to them while it was still covered. The service manager (Antoine) was extremely rude to me even downplaying the problem saying I didn't need to have it fixed anyways (loud noise at start of car isn't normal!!). He hung up on me! Customer service 101... never hang up on a customer! Save yourself some trouble... go elsewhere... better yet, avoid Toyotas. I've never had more trouble with a car in my life. More

I have owned three (3) Toyotas previously and tried to purchase a new one from this dealership because of the location close to my home. The sales staff were pushy and arrogant. The salesman said after purchase a new one from this dealership because of the location close to my home. The sales staff were pushy and arrogant. The salesman said after I asked him if the price was negotiable " what you see is what you get". He would not take an offer. I ended up buying a new Rav4 in Gatineau for 1,500.00 less. So people go on the other side of the river if you want a reasonable price... More

They had to go above and beyond for me to handle the issues caused by my insurance, they did all the work for me patiently without letting me feel bad while playing with my 2 year old, he was happy too. issues caused by my insurance, they did all the work for me patiently without letting me feel bad while playing with my 2 year old, he was happy too... Everything was explained properly, great deal too... More

When my husband and I were finally ready to buy our new Toyota, I e-mailed several dealerships. I described exactly what we were looking for in terms of trim level, and asked for the best out-the-door pri Toyota, I e-mailed several dealerships. I described exactly what we were looking for in terms of trim level, and asked for the best out-the-door price. Not only was Matthew the first salesperson to reply, but he also forwarded the best offer. We had purchased a Sienna at Belair a few years ago, (but had not yet met Matthew) so we were happy to return. We set up an appointment to go in and discuss our trade-in that night. From the moment we met Matthew, we were happy we decided to do business with him. He was knowledgable, friendly (sincerely friendly, not cheesy-friendly just to make a deal like so many other salesmen we had met elsewhere) and made us feel comfortable right away. After Matthew answered all of our questions, my husband and I decided to sleep on it. Matthew never pressured us into sealing the deal on the spot, and I can't thank him enough for that. When we returned to complete all of the paperwork, we brought our 2 young girls with us. Matthew provided them with paper, pens and a quiet spot to colour, and treated them the same way he had treated us; with respect, patience and a great deal of kindness. Any parent knows how much that is appreciated! The whole team at Belair was absolutely wonderful throughout the entire process. John, the manager, always greeted us warmly, and truly made us feel like valued customers - something many businesses talk about, but very few deliver. They made buying our new car a much easier and pleasurable experience that we had imagined. If you are looking for quality service that offers attentiveness without high pressure, I highly recommend Matthew at Belair! More