Bel-Air Toyota

We need more customer service like this in ottawa! My family and I have visited this dealership more than a few times and found their staff (I think his name is Rey) to be particulary knowledgable and My family and I have visited this dealership more than a few times and found their staff (I think his name is Rey) to be particulary knowledgable and courteous. We've never felt pressured to buy hence our return to the dealership. We'd definitely recommend them!!! More

Rude salesman Went just to canvass for a car, they forced us for a pre approval which we agreed, after a few days without even telling us that we were approved they Went just to canvass for a car, they forced us for a pre approval which we agreed, after a few days without even telling us that we were approved they already bought a car and informed us we have to pick it up. First and foremost it was just a pre approval, second they never asked us that they found a car which we wanted and if we were sure to get it. Third they are threatening that we will get demand letters. Rude rude rude, so beware of this dealer, toyota is a good car but not this dealer,bel air at mac arthur . There are other good ones. More

Terrible service and rude service I took my old car and decided it was not worth fixing. I came the next day to pick it up having ridden my bicycle and NO car, no record. It was dark n I took my old car and decided it was not worth fixing. I came the next day to pick it up having ridden my bicycle and NO car, no record. It was dark no one offered me a ride home and treated me like an intruder. I crossed the road and bought a high end Hyundai I was told that the car would be brought downstairs today with the keys in the glovebox. I rode there after work and the keys were in the ignition and the car open. I had personal things in the car by the way such as insurance papers. They parked close to a pillar and when I loaded my bike and moved the car there was no room and I destroyed my back wheel. The WORST service ever. Hyundai was far far superior. Avoid this place like the plague. More

At Bel-Air, customer comes last! Bel-Air service staff are condescending and unprofessional! After two years of stringing me along for a repair that should have been covered under th Bel-Air service staff are condescending and unprofessional! After two years of stringing me along for a repair that should have been covered under the warranty (performing multiple xxxxxxxx repairs along the way that amounted to nothing)... I figured out the ENGINE problem on my car with the help of google. They will not honor the warranty even though all the paper work indicates that this was signaled to them while it was still covered. The service manager (Antoine) was extremely rude to me even downplaying the problem saying I didn't need to have it fixed anyways (loud noise at start of car isn't normal!!). He hung up on me! Customer service 101... never hang up on a customer! Save yourself some trouble... go elsewhere... better yet, avoid Toyotas. I've never had more trouble with a car in my life. More

I have owned three (3) Toyotas previously and tried to purchase a new one from this dealership because of the location close to my home. The sales staff were pushy and arrogant. The salesman said after purchase a new one from this dealership because of the location close to my home. The sales staff were pushy and arrogant. The salesman said after I asked him if the price was negotiable " what you see is what you get". He would not take an offer. I ended up buying a new Rav4 in Gatineau for 1,500.00 less. So people go on the other side of the river if you want a reasonable price... More

They had to go above and beyond for me to handle the issues caused by my insurance, they did all the work for me patiently without letting me feel bad while playing with my 2 year old, he was happy too. issues caused by my insurance, they did all the work for me patiently without letting me feel bad while playing with my 2 year old, he was happy too... Everything was explained properly, great deal too... More

When my husband and I were finally ready to buy our new Toyota, I e-mailed several dealerships. I described exactly what we were looking for in terms of trim level, and asked for the best out-the-door pri Toyota, I e-mailed several dealerships. I described exactly what we were looking for in terms of trim level, and asked for the best out-the-door price. Not only was Matthew the first salesperson to reply, but he also forwarded the best offer. We had purchased a Sienna at Belair a few years ago, (but had not yet met Matthew) so we were happy to return. We set up an appointment to go in and discuss our trade-in that night. From the moment we met Matthew, we were happy we decided to do business with him. He was knowledgable, friendly (sincerely friendly, not cheesy-friendly just to make a deal like so many other salesmen we had met elsewhere) and made us feel comfortable right away. After Matthew answered all of our questions, my husband and I decided to sleep on it. Matthew never pressured us into sealing the deal on the spot, and I can't thank him enough for that. When we returned to complete all of the paperwork, we brought our 2 young girls with us. Matthew provided them with paper, pens and a quiet spot to colour, and treated them the same way he had treated us; with respect, patience and a great deal of kindness. Any parent knows how much that is appreciated! The whole team at Belair was absolutely wonderful throughout the entire process. John, the manager, always greeted us warmly, and truly made us feel like valued customers - something many businesses talk about, but very few deliver. They made buying our new car a much easier and pleasurable experience that we had imagined. If you are looking for quality service that offers attentiveness without high pressure, I highly recommend Matthew at Belair! More

We didn't end up buying a Toyota, but if we had we would have done business with Bel-Air. Matt and Stelian were very professional and friendly. would have done business with Bel-Air. Matt and Stelian were very professional and friendly. More

I am happy to report that I was able to resolve the issue with the Service Manager of Bel-Air Toyota. It took some time but in the end I do appreciate the effort put fourth and felt like a valued customer. with the Service Manager of Bel-Air Toyota. It took some time but in the end I do appreciate the effort put fourth and felt like a valued customer. After a regular maintenance service I was told that there were additional problems with my vehicle. After reviewing the options over the phone I decided to address only a few of the problems found however, when I arrived to pick up my vehicle I discovered they went ahead and completed work that I had not authorized. The only response I was given was “Sorry, it’s already done.” I would not recommend doing business with Bel-Air as they significantly lack communication skills and overall integrity. More

In October of 2001 I received a complimentary Toyota Touch Ultimate detailing package from the dealer. See my review dated 10/5/2011 12:46:32 PM. I made an appointment and brought my 2005 Toyota Seq Touch Ultimate detailing package from the dealer. See my review dated 10/5/2011 12:46:32 PM. I made an appointment and brought my 2005 Toyota Sequoia in for detailing on the 11th of September. When I picked the vehicle up it looked good at first, but a closer look revealed many areas that had been overlooked (see the photos at http://www.flickr.com/photos/rests/sets/72157631514393228/). I contacted Antoine Thibodeau with a link to the photos and he asked me to bring the vehicle back so that the problem could be addressed. When I brought the vehicle in the second time, Antoine was there and he passed printouts of the photos to Guy Cyr, the service adviser with whom I was checking in. Antoine explained that recent hail damage in the city had increased their workload and some of the temporary staff hired to fill the gaps were not up to par on how things were done at the service department. When I picked up the vehicle I was pleased - only one problem was outstanding (dirt on the back of a mid-row passenger seat) and I decided I would prefer to clean that myself rather than undergo the inconvenience of (1) contacting the service department with another complaint, (2) scheduling another appointment and (3) bringing the vehicle in a third time. I scored the quality of work at 4 based on the final result and the fact that one item was unaddressed. I scored the overall experience at 4 based on the inconvenience of having to return a second time. More