Bel-Air Toyota

Best Toyota dealership in Ottawa My experience at Bel-Air was nothing short of exceptional. Having been scarred by the arrogance and lack of professional treatment at other Toyota de My experience at Bel-Air was nothing short of exceptional. Having been scarred by the arrogance and lack of professional treatment at other Toyota dealerships around town, Bel-Air removed that stigma of having a bad car buying experience. I was told by another dealership that I was not going to get a better deal than what they were offering. Well, not only did I get a better deal on the same vehicle at Bel-Air, but the process on how we agreed on a deal was pleasant. I got the lowest price on the vehicle, more for my trade-in, and a better financial rate than anywhere else. My salesman JP was courteous and worked diligently on our deal, while the sales manager Geoff was able to offer his wealth of knowledge and reassurance that we could get a deal done. At no point did I experience any negativity. The other staff members I interacted with for the delivery of the vehicle were also very pleasant. If you are looking to buy a Toyota, take my advice and head straight to Bel-Air. You will save yourself time, save money, and get the best experience from them. More

Achat - Toyota RAV 4 LE 2018 Nous avons reçu un excellent service de chez Bel-Air Toyota. Les gens sont sympathiques et très professionnels. Un gros merci à tous le personnel ains Nous avons reçu un excellent service de chez Bel-Air Toyota. Les gens sont sympathiques et très professionnels. Un gros merci à tous le personnel ainsi qu'à notre vendeur Nounou Chetibi et Hannah Carpenter pour les instructions à la livraison du véhicule. More

Je viens d’acheter une Corolla LE 2018 Mr. Robert Soares est un vendeur d’experience avec beaucoup d’honnetete, de patience et toujours souriant. Merci Robert pour toute l’aide apportée ave Mr. Robert Soares est un vendeur d’experience avec beaucoup d’honnetete, de patience et toujours souriant. Merci Robert pour toute l’aide apportée avec tant de gentillesse. Je vous ai référé à deux autres clients. Bravo pour la compétence manifestée et par le vendeur et par les patrons de Belair Toyota Ottawa. Lucille More

Robert soares vendeur Robert Soares nous a guidé pour faire les meilleurs choix dans l’achat de notre auto. Nous avons ressentis dès le départ que nous pouvions lui faire c Robert Soares nous a guidé pour faire les meilleurs choix dans l’achat de notre auto. Nous avons ressentis dès le départ que nous pouvions lui faire confiance. Nous voulons le remercier de son aide et nous pouvons le recommander à qui que ce soit. More

Very good. Two thumbs up Found staff very professional and polite.This is our second Toyota from Bel-Air. Purchased a 2016 Camry. This time we leased a Corolla in which Produc Found staff very professional and polite.This is our second Toyota from Bel-Air. Purchased a 2016 Camry. This time we leased a Corolla in which Product Advisor Nounou Chetibi helped us with the leasing agreement and offered different options on ways to lease. We felt very comfortable with the deal. both Mr.Chetibi and Sales Manger Marc Durocher made it a stress free experience. Thank you. More

Really great experience! Focused on client's needs. Process was very thorough and well prepared. Served with a very business like manner. All questions anticipated and answered. Thank you very much. I w Process was very thorough and well prepared. Served with a very business like manner. All questions anticipated and answered. Thank you very much. I will always remember. More

Absolutely AMAZING!!!!! Thanks to Ken Eldora for all the help in getting us this amazing truck. You went over and zbout email what you needed to do. Thanks again and God's Thanks to Ken Eldora for all the help in getting us this amazing truck. You went over and zbout email what you needed to do. Thanks again and God's blessings on u and your family. Ps. We will be back for the next one. More

Awsome buying experience at Bel-Air Toyota Ottawa Awesome customer service and the best buying experience I've every had . I have dealt with several dealerships in the past but not one quit like this Awesome customer service and the best buying experience I've every had . I have dealt with several dealerships in the past but not one quit like this one ... I would recommend using this dealership to purchase any New or used Car or Truck. Stephen MacArthur (sales manager), Lawrence Morin (my sales guy),Elena Olifirenko Financial Services Manager were very professional and met my needs 100%. Not pushy at all !!! I give them both 10 out of 10 to deal with ..Very satisfied customer, Gary Megill Ottawa ? More

Very professionnalisme and courteous I had just been solds a car that did not exist from a Hyundai dealership and was not impressed with how they handled it. Then I went to a Subaru deale I had just been solds a car that did not exist from a Hyundai dealership and was not impressed with how they handled it. Then I went to a Subaru dealership and during our conversation, the representative was taking deep breathes and rolled his eyes a couple of times. I thought it was a sign of disrespect and boredom. This is my first time buying a car. The Toyota representative Mr. Nounou Chetibi greeted me with politeness and a smile. He was very attentive to what I was looking for and treated me with respect. He took as much time as I needed and answered all my questions. He told me he was going to follow up with a phone call a couple of days after my purchase and he did. He Actually made my first car purchase à good expérience. Thank you Mr. Nounou for your professionalism. More

Poor inspection service reporting Bel Air needs to improve their follow-up service reporting. on inspections. I took my vehicle to Bel Air for a regular scheduled servicing, which inc Bel Air needs to improve their follow-up service reporting. on inspections. I took my vehicle to Bel Air for a regular scheduled servicing, which includes a number of inspections. Two issues about the quality of Bel Air's reporting on inspections. First, neither the paper sheet nor the service representative were able to tell me the state of the items (ie. brakes) inspected, other than a verbal response when asked that "they must be OK". Second, the list of things inspected did not correspond to the list of things that were to be inspected. For example, the work was also to include an inspection of the cabin air filter, but this was not included in the list of things that were completed. When I asked the service representative (Tony) about this he said "there are so many filters we can't list them all or the form would be too long, but it must have been done" He could not say why some things were listed as done and not others, but only assured me that it must have been done. He actually said "I know there are other places that have better reporting, but this is just the way we rolll" Wow. This is an example of how not to do customer service. I still don't actually know if the cabin filter was inspected, or what the status of my brakes is. More