Bay King Chrysler

With a 9am appointment, waited 2.5 hrs just to be told what Arrived promptly for 9am appointment. After 2.5 hrs and watching others come and go, I was told they know what the part was and that it would be $175 Arrived promptly for 9am appointment. After 2.5 hrs and watching others come and go, I was told they know what the part was and that it would be $175+. On the phone, girl confirmed under warranty (5yr extended) only to find out after waiting 2.5hrs that this simple part only covered for 3yrs (which I was barely a month over). I told the service department when I arrived that a 2hr wait for someone who had an appointment was unacceptable. And then to wait 2.5hrs only to find out it's not under warranty?? Thankfully manager came out - I think the girl new I was loosing my patience - to inform me they are doing me a favour and going to "Goodwill" this. I had to bite my tongue as I was ready to do battle. Just a half hour later, I was on my way. Why did people get out even though they came in behind me... hmmmm... some oth the others waiting were telling their own stories of dissatisfaction!! More

We were looking for a repacement for our 2007 Caravan When we got there we met Landon and he got us a great deal on a Caravan that fit our needs without any hassels. They have followed up to see if they When we got there we met Landon and he got us a great deal on a Caravan that fit our needs without any hassels. They have followed up to see if they missed anything and how we liked the new van, always very polite and smiling, I would recommend this Dealership to any one as i remember it from downtown Hamilton. Percy More

An excellent experience, as usual Let's face it, nobody likes taking their vehicle in for repairs, specifically to a dealership with the idea that the dealer will be a more expensive e Let's face it, nobody likes taking their vehicle in for repairs, specifically to a dealership with the idea that the dealer will be a more expensive experience. I consider myself quite handy and capable of dealing with a lot of vehicle issues. After bringing in my Nitro with a 'Gascap' warning, I suspected a loose connection of the filler hose at the tank. Not wanting to drop the tank I took it in for the repair. Not only did I discover it was the ESIM unit, but how much work it would have been for me to replace. The bill was much lower than I expected for such a job, but the job was done much quicker than i expected due to the training and knowledge of the tech's that did the repair. From now on I will stick to only the most basic of auto repairs and leave anything I have the slightest doubts about to the professionals! More

HVAC NOT WORKING Want me to pay to do a computer software update for a problem caused by the dealership last time it was in. The day after the van went in for service Want me to pay to do a computer software update for a problem caused by the dealership last time it was in. The day after the van went in for service the HVAC will only blow cold on one side of the car and heat on the right. Many public forums showing this is a common problem. Why is this not a recall? More

I was extremely happy with this dealership I called about buying a Jeep and was put through to Mike. From the moment we spoke, he was very eager to help. Living in a different city proved not t I called about buying a Jeep and was put through to Mike. From the moment we spoke, he was very eager to help. Living in a different city proved not to be a challenge like I thought it might be. In my opinion, Mike went above and beyond to make my Jeep purchase a wonderful experience. More

Love my Jeep! I am satisfied with my Jeep and the customer service we had from not only Nathan, but from Jocelyn, Brian and a couple other people I didn’t catch the I am satisfied with my Jeep and the customer service we had from not only Nathan, but from Jocelyn, Brian and a couple other people I didn’t catch their names. Everyone was very friendly and made the buying experience enjoyable. More

emergency rescue Recently our son moved to Dundas, which required multiple trips from our home north of Huntsville Ontario. On our final trip, we noticed a problem wit Recently our son moved to Dundas, which required multiple trips from our home north of Huntsville Ontario. On our final trip, we noticed a problem with my Dodge Nitro, Being four hours away from home, with niether internet access or phone book, I immedietly called Mac Lang in Sundridge, as they have taken excellant care of us and our vehicles for many years. They suggested I call Bay King, and gave me a phone number. From my first conversation with Gary, I felt reassured. I can bake a great apple pie but I can't tell you much about the mechanics of my truck. Although I could offer him no clue as to the problem, he told me to bring it in and they would see what they could do. Keep in mind this was happening right at closing time! The next morning, Aleka called me with a diagnosis and a cost estimate. I was greatly relieved, and thru my conversations with each of your staff, I felt that I was in good hands. I was very much reminded again of Mac Lang,as the level of customer service was exceptional. When I explained to Gary that I would have to leave my vehicle for a week until I could make arrangements to get back down to Hamilton, he told me that was no problem. Once more, I felt that I was a valued customer and not just a one-off repair for a visitor. When the time comes for our son to purchase his first vehicle, he will come to Bay King. We would absolutely reccomend Bay King to anyone who is thinking about a Dodge Chrysler vehicle in the Hamilton area, and from the bottom of my heart, I thank each and everybody I spoke with. Thank you for rescuing me, and thank you for treating me like family. Caryn Wainwright Emsdale Ont. More

Pleasant surprise! Issues with GPS and dealership was very accomodating and provided great service and response to my situation. They worked hard in contacting Chrysler Issues with GPS and dealership was very accomodating and provided great service and response to my situation. They worked hard in contacting Chrysler and as I just came out of warranty they managed to get a replacement provided at no cost. Thank you! More

Great experience The vehicle was ready at the time promised and all the work was completed to my satisfaction.The vehicle was ready at time promised and I was satisfie The vehicle was ready at the time promised and all the work was completed to my satisfaction.The vehicle was ready at time promised and I was satisfied with that. More

Smooth and easy, Just a quick thank-you to Janelle Hunter and the team at Bay King Chrysler. You went above and beyond to make the purchase of our new vehicle a great Just a quick thank-you to Janelle Hunter and the team at Bay King Chrysler. You went above and beyond to make the purchase of our new vehicle a great experience. Thanks again! More