Bavaria BMW

If I could give their Service Department a negative star rating I would. As someone who works in the Automotive Industry, I have never seen a more poorly managed Service Department. The Advisors don't have rating I would. As someone who works in the Automotive Industry, I have never seen a more poorly managed Service Department. The Advisors don't have the proper information which most likely comes from poor training by the Service Manager. Their Service Manager will constantly fight you and pick & choose when she wants to help customers in need. The visor on my vehicle broke and is hanging down obstructing my view to drive. I was told - "It's not covered under warranty because it's caused by excessive force" - Truly amazing that they can determine my actions without even looking at the vehicle. It was caused by everyday use but rather than help the customer, it's easer to blame them. You can see that many people have mentioned their Service Manager - Jacqueline Brennan in their negative review. Clearly an ongoing trend. I called BMW Edmonton, they had the part ordered the same day and it arrived/got repaired within the week. No questions asked, no blaming. Covered under warranty. Negative 5 Stars if I could for their service department at Bavaria BMW. *This review solely reflects their Service Department and not the rest of the Dealership. More

Great service advisor, Alina was top-notch and great at communicating. Very friendly pick up and drop of as well. communicating. Very friendly pick up and drop of as well. More

Great cars. Service and sales staff was also great. I’ll be dealing with them in the future. be dealing with them in the future. More

Have received exceptional sale / service support in the last five years I have been with Bavaria the last visit was a notch down from what I am used to from Bavaria hope to see it all ironed out on my next last five years I have been with Bavaria the last visit was a notch down from what I am used to from Bavaria hope to see it all ironed out on my next visit. More

Incredible service very prompt and friendly . They kept me updated throughout the process and completed the work promptly me updated throughout the process and completed the work promptly More

Excellent sales & service. Andy was very knowledgeable and great to deal with. Ashley & Nicole in finance helped make the transaction smooth. and great to deal with. Ashley & Nicole in finance helped make the transaction smooth. More

BMW, Bavaria kept me apprised of all repairs, Kaitlin service advisor was a pleasure to deal with,There service team and management are top notch. There expertise helped me very much with my 550 I. I wou service advisor was a pleasure to deal with,There service team and management are top notch. There expertise helped me very much with my 550 I. I would recommend Bavaria any time! As they are committed to service! More

State of the art dealership with an inviting facility and exceptional client service. Alina Srochenski, Service Advisor, is always professional, personable and client focused on the regular service and main exceptional client service. Alina Srochenski, Service Advisor, is always professional, personable and client focused on the regular service and maintenance of our BMW. Alina sincerely strives to make sure clients are pleased with the maintenance of their Bavaria BMW. Service waiting area is well appointed, sales staff are friendly, management walks around and visits. Service is punctual, vehicle is washed and coffee machine has excellent variety. More

They provided timely and excellent service. No Hassel loaner vehicle. The service rep kept us informed at all stages of the repairs such as windshield paint chips and all upcoming services. Excellent peo loaner vehicle. The service rep kept us informed at all stages of the repairs such as windshield paint chips and all upcoming services. Excellent people to deal with. More

Great service at Bavaria! I love that they offer loaner vehicles when my car is in the shop. They always keep me updated as well. vehicles when my car is in the shop. They always keep me updated as well. More