Barrie Volkswagen

Zero stars. Horrible experience. They lost the key to our car. They think just replacing the key will be fine. It’s not because one of their employees could have our car key and our address. Which means they car. They think just replacing the key will be fine. It’s not because one of their employees could have our car key and our address. Which means they can steal our car without trouble. They still have our car a week later and are not return g our emails or phone calls. Totally crap shoot and awful customer service More

Warranty work/recall. The service started off a little rocky, as there was no shuttle service, and my car had to stay over night. Was initially confused and miffed because The service started off a little rocky, as there was no shuttle service, and my car had to stay over night. Was initially confused and miffed because of a lack of communication, but the service manager cleared it up and explained, and everyone in the department upon pick up were very nice and very professional. Overall, it was a good experience. More

Friendly and helpful reception. Service was done properly in good time. 3-4 years ago I was not satisfied with VW service. They have improved and all was well done this time. Tha Service was done properly in good time. 3-4 years ago I was not satisfied with VW service. They have improved and all was well done this time. Thank you. More

Well Done ! On my recent trip to Barrie VW Iwas very impressed by their ability to look after my vehicles service needs while still maintaining the social distan On my recent trip to Barrie VW Iwas very impressed by their ability to look after my vehicles service needs while still maintaining the social distancing and limited contact transaction. The work was performed in a timely manner and some service requirements (recall) i didn't know about were completed as well. The staff are great, I will continue to bring my Atlas there for service and maintenance when needed. More

I scheduled a seasonal tire switch. The service personnel indicated that there would be a minor delay in the service. I was kept updated by the service advisor of the progress being made The service personnel indicated that there would be a minor delay in the service. I was kept updated by the service advisor of the progress being made. The advisor also provided me with info on my options for purchasing additional rims in the fall. Very helpful. In the end, there was only a 15 minute delay in getting the tires switched. Very professional operation. Dennis More

Great friendly service, went above and beyond for me! They even delivered my new car to house in a trailer and took the time to go over all the features with me. They even delivered my new car to house in a trailer and took the time to go over all the features with me. More

Excellent service on Excellent vehicles. My 2012 Jetta TDI. has over 290,000 kms on it and still drives almost like new, thanks to Barrie VW service department. I now know why VW owners ho My 2012 Jetta TDI. has over 290,000 kms on it and still drives almost like new, thanks to Barrie VW service department. I now know why VW owners hold on to their cars as long as possible. It's not the cheapest, but as they say 'you get what you pay for'. More

very good Very Impressed with the service during these covid times. The drop off and pick up of vehicle was very reasonable. Would recommend this deal ship to Very Impressed with the service during these covid times. The drop off and pick up of vehicle was very reasonable. Would recommend this deal ship to other people. thank you for your help More

Great service despite the challenges of COVID-19 I was very grateful that the service department was able to take my car, despite all the challenges of this terrible virus. Safety protocols were wel I was very grateful that the service department was able to take my car, despite all the challenges of this terrible virus. Safety protocols were well done. Kudos to both Dave and Dillon (Ken too). They were responsive and totally on the ball and kept me informed about what to do around picking up my car after the work had been done and on how to pay for my service. Thank you, guys! Sad to see the dealership so quiet but I totally understand. Stay safe everyone. Warmly, Dorothy More

Was done within two hours as expected. I waited around and went for a walk and all went according to plan. I wasn’t able to get all the items addressed on my vehicle as there still is a list since my last and went for a walk and all went according to plan. I wasn’t able to get all the items addressed on my vehicle as there still is a list since my last service. This is only a one year old new vehicle and the window still whistles and rattles and the brakes need replacing again. However was not able to do any of that as not enough time and couldn’t wait around that long. Hopefully next time we can continue to try to address all these items that have existed since purchase. Nice and friendly service advisor. Thank you More