Barrie Volkswagen

I took my vehicle in for service to flush my brake fluid but I knew already that I had one caliper that had a broken bleeder screw. They had to replace it and couldn't remove the broken bleeder screw (I wor but I knew already that I had one caliper that had a broken bleeder screw. They had to replace it and couldn't remove the broken bleeder screw (I work on my own vehicles and have since I was 18) It is possible to remove broken bleeder screws without having to replace the whole caliper, I just didnt have the time to do it myself this time around. They went to flush my brake fluid but told me that all other bleeder screws were seized and couldn't do the brake flush. It is possible to to unseize bleeder screws with lubricant and small amounts of heat. The scary part about bringing my car into this dealer is that with coincidence my front driver side wheel bearing was making noise while turning, right after the appointment with Barrie VW. My wheel bearing prematurely failed and progressively got worse to the point of my wheel potentially coming off due to this failed bearing. To make matters worse I went to go replace said wheel bearing yesterday myself and confirmed that the hub bolt that connects to the CV axle was loose and not at proper torque specifications. Did the tech at Barrie VW seriously loosen my left front wheel hub bolt on purpose so the bearing would fail prematurely I surely hope not, in hopes that i would bring my car back to that dealer for the repair. On top of all this the tech at the shop didn't lubricate the slide pins on the new caliper they installed and this too would cause the caliper to eventually seize up. Im glad I can work on my own vehicles and have the tools to do so because I caught all this. Now I'm paranoid as to what else they did to my vehicle and am going to check everything over. I will never bring my car in for any service to this VW dealer again. They give VW a bad rep when in turn VW can be reliable vehicles if looked after properly and with care. I had a 2011 Jetta that I maintained and repaired myself and the wheel bearings never failed on that car for the time I had it making it to over 300,000km. To think I almost bought a brand new 2026 Jetta from this dealer, which they too tried to gouge me on a $30,000 vehicle pushing it up to nearly $46,000 with all the addons they tried to sell me without much explanation as to what they were by the car sales lady. The car sales lady even tried getting me to write a fake 5 star review on google for herself and I unfortunately did. If you want a VW and want it maintained and repaired I recommend going to Orillia VW or Alliston VW for their better reputation and honesty, not shady practices. Just my 2 cents. More

Very poor interaction involving a salesperson named Alexis. I don't recommend dealing with this dealership based on the salespeople that are representing their vehicles if this one person is any indica Alexis. I don't recommend dealing with this dealership based on the salespeople that are representing their vehicles if this one person is any indication. More

Another happy customer 😊 I traded in my 2025 Jetta GLi for a Atlas Cross Sport, Sam went above and beyond helping us again. I noticed a dent in the rear door when I got it home and Sam had it fixed to GLi for a Atlas Cross Sport, Sam went above and beyond helping us again. I noticed a dent in the rear door when I got it home and Sam had it fixed to perfection! I really like Sam and everyone else there is just as professional. I would highly recommend Barrie Volkswagen hands down! Make sure you ask for Sam for your sales professional. Cheers Mike More

5 Stars – Outstanding Service from Sam at Barrie Volkswagen! I had an incredible experience working with Sam at Barrie Volkswagen. From start to finish, his service was nothing short of exception Volkswagen! I had an incredible experience working with Sam at Barrie Volkswagen. From start to finish, his service was nothing short of exceptional. He consistently checked in with me while I waited for my car, always took my calls promptly, and went above and beyond to ensure I got the exact vehicle I was looking for — and he found it within minutes! Sam is extremely polite, professional, and genuinely cares about making the process smooth and stress-free. It’s rare to come across someone so dedicated and attentive. I highly recommend purchasing a vehicle from Sam — you’ll be in great hands! More

Sam was amazing to deal with. Very honest and upfront with all information. We will love this car. Thank you Sam Very honest and upfront with all information. We will love this car. Thank you Sam More

I contacted this dealership to inquire about trading in my current vehicle for one on their lot. Their customer service was disgusting. Will never deal with them. my current vehicle for one on their lot. Their customer service was disgusting. Will never deal with them. More

In June 2021, I gave this service department 1 star for a terrible service experience. BUT - today I went in for an intermittent issue with an indicator light. They have definitely upped their game and s terrible service experience. BUT - today I went in for an intermittent issue with an indicator light. They have definitely upped their game and spent time on the car. In the end, it was really my issue as I had installed an aftermarket wind mirror and it leaks - causing an electrical short. They reviewed the situation and provided excellent feedback and they were 'generous' with the pricing for the time taken. Much appreciated - hope to use them in the future. More

STAY AWAY. Professional part changers at best. Don’t know cars, they only know how to gouge you. Professional part changers at best. Don’t know cars, they only know how to gouge you. More

Went in for an oil change ended up costing over $1,000 totally dissatisfied crap totally dissatisfied crap More

Absolute mess of a dealer… been waiting for warranty work for over 2 years. I will never purchase a vehicle or spend any money here ever again. AVOID THIS DEALER!! for over 2 years. I will never purchase a vehicle or spend any money here ever again. AVOID THIS DEALER!! More