Barrie Kia

Amateur service I just bought a 2019 Sorento. Bad experience all around. Amateurish and dishonest. I was very excited to buy my first brand new family car, but: 1. L I just bought a 2019 Sorento. Bad experience all around. Amateurish and dishonest. I was very excited to buy my first brand new family car, but: 1. Late delivery of vehicle and repeated deceitful information regarding the issue. 2. Failure to refund cost for rental associated with late delivery (as promised). 3. Late delivery of deposit refund, and to wrong address. Getting basic service and information has been like pulling teeth. They are about excuses, not solutions. I will not be returning for servicing and future purchases. More

They have a top notch crew David is the best salesman I have ever seen. He went well beyond his services to me. He helped me with every step and was very helpful with the whole David is the best salesman I have ever seen. He went well beyond his services to me. He helped me with every step and was very helpful with the whole deal. Anyone who gets him as a salesman will be lucky. Great team I would highly recommend them. More

Good people Friendly staff I need a car ASAP cause my current car I was driving was on it’s last legs got my new used Hyundai Santa fan in a day much appreciated Friendly staff I need a car ASAP cause my current car I was driving was on it’s last legs got my new used Hyundai Santa fan in a day much appreciated thanks again More

Bought my 4th Kia today!! Shaun from Barrie Kia was great in helping us find our 4th Kia. It was a pleasure to work with him. So excited to drive this one 😊😊 Th Shaun from Barrie Kia was great in helping us find our 4th Kia. It was a pleasure to work with him. So excited to drive this one 😊😊 Thank you!! More

Horrible. Unorganized and selfish. Once you purchase your vehicle, their service and organization is horrible. They lost my car when it was sent in for service. Would not recommend to f Once you purchase your vehicle, their service and organization is horrible. They lost my car when it was sent in for service. Would not recommend to friends or family. More

Terrible Service Experience - New Customer Five appointments required for one service repair issue, still not resolved and will likely require additional visits. Informed service repairs were Five appointments required for one service repair issue, still not resolved and will likely require additional visits. Informed service repairs were covered under warranty then after partial repairs advised I had to pay for it. Waited 9 weeks for parts on backorder, part didn't fix problem. Three additional appointments required as issue not fixed. One appointment vehicle was not returned same day as promised, kept overnight then returned to me damaged by tech. Another appointment required to fix the damage. Oil change stickers not placed on windshield; not confident I received an oil change. Employees are very nice but poor communications internally. Left waiting one hour for shuttle ride while driver was parked in lot for 50 minutes then drove away without me. Intermittent problem couldn't be replicated by tech that I experienced each time driving away from the dealership. Repeated appointments a huge time waster and frustrating. First time Kia owner, 2017 vehicle purchased preowned and hasn't lived up to five star reviews, very disappointed. More

My second KIA Soul from this dealer was super easy to buy I bought my second KIA Soul ( as 2019) EX from Sean at Barrie KIA to succeed my 2010 Soul. Sean made the purchase experience both painless and enjoyab I bought my second KIA Soul ( as 2019) EX from Sean at Barrie KIA to succeed my 2010 Soul. Sean made the purchase experience both painless and enjoyable. Antaisha ran us through the financing process (which was a great deal!) and managed to navigate a brand new computer system in time to get us home for dinner. As a repeat customer, I can truly say that this dealership exceeded my expectations. I've been buying cars for 50 years, and this was as easy as it gets! More

Beware of Kia Protect We purchased a Kia Sorento back in November 2016. Day 3 of owning this vehicle, the wheel exploded while driving down the highway, which also caused d We purchased a Kia Sorento back in November 2016. Day 3 of owning this vehicle, the wheel exploded while driving down the highway, which also caused damage to exterior of the vehicle, tearing off the trim. We had purchased additional coverage which would cover any damages to the exterior of the vehicle, including tire, windshield, and certain body damage. They covered the tire (under the protect plan we would have been out of luck had we not purchased it, as they explained they do not manufacturer the tires so it is not their responsibility), but refused to replace the trim because they don't manufacturer the tires and essentially it must have been something we did that caused it. 3 days after purchasing we vowed never to buy another Kia. Fast forward over 2 years later and a cracked windshield. We are told yes you are covered for the cracked windshield up to $500 (which we were aware), but we only replace with certified Kia parts, and the windshield costs $1500. I just want to spread the word how misleading and disingenuous this company is, and to please be aware if you are dealing with them in the future, and purchasing any additional coverage. More

Great Service Friendly Staff Recently purchased a 2018 KIA Forte and I'm really happy with its performance and feel. Cam and the whole staff was fantastic. Thanks Guys Recently purchased a 2018 KIA Forte and I'm really happy with its performance and feel. Cam and the whole staff was fantastic. Thanks Guys More

Wonderful customer service! I had been in an accident and was in a rush to find a new vehicle. Shaun made the experience positive and provided us with genuine service. The proces I had been in an accident and was in a rush to find a new vehicle. Shaun made the experience positive and provided us with genuine service. The process of finding the perfect vehicle for me was easy and exciting. Shaun was able meet all my expectations. I would highly recommend going to see Shaun for your next new or used vehicle! Thank you Shaun! More