Bank Street Toyota

Started at the Toyota in Kanata - I went to see a Highlander and the guy gave me a bunch of B.S. and at the very end told me that the car he was showing me was sold but he could order one for me. Why Highlander and the guy gave me a bunch of B.S. and at the very end told me that the car he was showing me was sold but he could order one for me. Why would you not tell me at the beginning of the conversation? Fast Forward to the next day I went to Toyota on Bank Street. I dealt with Rob and honestly the best person I have dealt with. He was easy to talk to and honest. The process was smooth even after someone (no names) tried to upsell me on everything else. So a few months go by and get a text - From Rob and he just replied saying hope I was enjoying the car and any issues to please let him know. Toyota if you are listening... Treat your customer like Rob would. Down to earth and someone to listen to what you are actually looking for. Will be in the market for a Hybrid sometime soon and will go back to Rob. You're the man! Chris and Sarah (2021 Highlander) More

Called multiple times including at 9:30 AM when not usually busy. Always goes to voice mail. Good luck trying to sell a car. usually busy. Always goes to voice mail. Good luck trying to sell a car. More

Do not take advise from Bank Street Toyota service department. I called the service department because my remote auto starter was not working and she advised me to have my tire sensors checked becaus department. I called the service department because my remote auto starter was not working and she advised me to have my tire sensors checked because the warning light was on. I called Uni-glass Plus/Zeibart where the auto remote starter was installed on my 2020 Toyota Camry at purchase from Bank Street Toyota. The issue was cleared up in two minutes and the remote starter is working again. This is the bad advise you receive from Bank Street Toyota service, apparently the service advisor doesn't know her job or what she is talking about. I highly recommend using another dealership or mechanic shop. More

To Keep away. Went for first check up and replaced the air filter at 15k just to charge something. 3 weeks after my last tire rotation los 2 nuts on 1 tire. Had to stop on highway and pull one nut off a air filter at 15k just to charge something. 3 weeks after my last tire rotation los 2 nuts on 1 tire. Had to stop on highway and pull one nut off another tire to keep going since car was shaking. I decided to the oil change myself after my plan was over and there was not even a washer in the bolt. Great salesman person though but keep away from all their extras, Toyota’s do not need it. More

I investigated buying a new RAV 4 and as a returning customer (my third RAV4) was offered a. special interest rate of 5.6%! In addition, I had a small accident and they deducted the entire cost of the customer (my third RAV4) was offered a. special interest rate of 5.6%! In addition, I had a small accident and they deducted the entire cost of the repair from my trade in value. It was a minor fender-bender. By law dealers are not allowed to deduct. more than half the repair costs. Needless to say, I will never buy a car from them again. Their philosophy is certainly different from Mr. Mendes. More

My sister she was buying Toyota Venza , the sales person Alex was incredible, extremely helpful and very professional. I highly recommend him to anyone who is looking for a new Toyota. At the same time we Alex was incredible, extremely helpful and very professional. I highly recommend him to anyone who is looking for a new Toyota. At the same time we met Mo for financial advice who made paper work easy and quick. Very good job gentleman Thank you both Greg Grodzki More

Thanks to Igor and Moe for their professional service at Bank street Toyota . Love my Corolla !!! Bank street Toyota . Love my Corolla !!! More

I visited this location for warranty work on my new RAV4 for side mirror work, They fix it after 2 appointment. And at the time of delivery they forgot to put one of the plastic panel pieces. And we found f for side mirror work, They fix it after 2 appointment. And at the time of delivery they forgot to put one of the plastic panel pieces. And we found from mat. As well as they made nice scratch on door panel, my new car just 2500km driven. I will never visit this place again. All the Technician are lack of training. In the past in 2020, during the fuel pump recall, i left my old Corolla for recall work. And they misaligned "o" ring, and i was not able to drive my car for 4 months. More

I brought my car in for safety check at the end of the lease, the staff was pleasant they sent me on the way all was good. Right after I left I heard a noise on the rear tire only to notice that the lug n lease, the staff was pleasant they sent me on the way all was good. Right after I left I heard a noise on the rear tire only to notice that the lug nuts weren't even tight. Called to speak to the manager and was told he busy and would call back. No call back! Safety obviously not their priority. More