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Bank Street Toyota

Ottawa, ON

2.2
91 Reviews

1811 Bank Street

Ottawa, ON

K1V 7Z6

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91 Reviews of Bank Street Toyota

February 01, 2023

Just leased a 2023 Toyota Carolla Cross fro Bank Street Toyota. Very happy with the service of the lease manager Rajeev. He has explained many aspects in details to hepe me to make the decision. The pr More

by Joan
Recommend Dealer
Yes
Employees Worked With
Rajeev Ratti
Feb 02, 2023 -

Bank Street Toyota responded

Congratulations for leasing a new 2023 Corolla Cross! Thank you so much for taking a moment to share with us, we're so happy that you had an amazing experience our Leasing Manager Rajeev. We hope to see you again soon!

November 19, 2022

Overall worst experience at Bank Toyota compared to other Toyota dealership. I was overcharged for an oil change $130 for a 2009 Camry. Parts are expensive compared to other Toyota dealership. No valet/ shut More

by Abdus Sami
Recommend Dealer
No
Employees Worked With
Ilyes
Nov 23, 2022 -

Bank Street Toyota responded

Thank you so much for taking a moment to share your experience with us. We're sorry that your experience with the service department was less than stellar. We do offer a no-charge shuttle service which needs to be scheduled in advance due to demand, though we're sorry that this didn't work out as you had hoped. Also, please reach out to our team at (613) 523-8666 if you believe that you were over changed for any reason, as we will fix this for you right away. Regardless, thank you for coming in to see us, we hope to see you again in the future.

November 17, 2022

We had an excellent buying experience with Rob,keep up the great work! Thank you,Toyota (Tacoma) More

by Norman
Recommend Dealer
Yes
Employees Worked With
Rob & Sam
Nov 23, 2022 -

Bank Street Toyota responded

Congratulations on your Tacoma! Thanks for stopping in, we look forward to serving you again in the future.

September 26, 2022

Bought a new Tacoma from Bank St Toyota and they were great. Rob and Mo were easy to deal with and always ready to answer my questions. I would totally recommend this dealership. More

by EB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob, Mouhamed
Sep 28, 2022 -

Bank Street Toyota responded

Congratulations on your new Toyota Tacoma! We're thrilled you had an excellent experience and look forward to seeing you again soon!

August 04, 2022

Orderred My RAV4 in February with James. He was easy to deal with, and very friendly. I was kept informed as to the progress of my order by James. Go see him if you are looking to buy a To More

by bill50g
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Augustin
Aug 05, 2022 -

Bank Street Toyota responded

We're super happy to hear that you had an easy experience finding your RAV4 with the help of our team. Thank you so much for coming in to see us and allowing us to serve you.

July 27, 2022

July 2022, I took my 2019 rav4 to check why my transmission is jumping. A technician rode with me for 10 minutes to tell me it was normal , Bank street Toyota charged me one hour labour rate of $1 More

by Sam Defela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob, service consultant
Jul 29, 2022 -

Bank Street Toyota responded

Thank you for your feedback. According to our records, our technician spend around two hours on your car before taking you out on a road-test. Because the vehicle had no warranty defects, we quoted you for the time spend on the vehicle. As our advisor mentioned to you before, we would be happy to check again with no additional charge if the issue persists. Thank you for coming in to see us, do not hesitate to reach out if you have any further questions.

July 13, 2022

Their valet damaged my car in a rear-end accident. It has been a week and five attempts to contact them about the repairs. They can't be bothered to respond to my requests to have the damage repaire More

by gail32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Iqra Raeese, Service(?) Manager
Jul 25, 2022 -

Bank Street Toyota responded

Thank you for your feedback. We are sorry that you have been having issues getting ahold of our Service department. Please try to reach out to our Service Manager directly at "iqra.raees@toyotaottawa.com" so that we can get this issue resolved. Thank you, we look forward to hearing from you soon.

May 12, 2022

They sold me a car with a bit of paint missing. They won't get back to me. Been a nightmare. Once they sell you a car you dont exist anymore. Had 1st service done there and also tires. Never again. More

by M.
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Alexandra Dally
May 16, 2022 -

Bank Street Toyota responded

Thank you for taking a moment to share your experience with us, we appreciate your feedback. Please feel free to reach out to our GM directly at "trevor.king@toyotaottawa.com" to see how we can make this right for you. Thank you, we look forward to hearing from you.

May 02, 2022

Just picked up my 2022 Toyota RAV 4 and it is great. James and Moe were fantastic to deal with, made the whole process very easy and effortless. I would recommend them to anyone looking to buy a new To More

by mictim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Augustin and Mo Turkie
May 03, 2022 -

Bank Street Toyota responded

We're so happy to hear that, thank you for coming in to see us and allowing our team to take care of you. We hope you're loving your new 2022 Toyota RAV4!

April 04, 2022

Awful behavior They advertise 2021 low mileage Toyota Rav 4 and call us to set a test drive and then manager says it is just for show and you can order a new model in a high price Wasting time with this More

by sherry
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager and sales person
Apr 13, 2022 -

Bank Street Toyota responded

Thank you for taking a moment to leave us a review, unfortunately we do not always have the model on hand at the moment due to supply chain shortage issues. We are always happy to allow potential buyers to test-drive the demo vehicle we have on hand so that they can decide if it is the right choice, and then reserve a vehicle if you decide it is the one you would like. We appreciate the understanding and patience of customers like you. Thank you for coming in to see us.

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