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Bank Street Toyota
Ottawa, ON
93 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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93 Reviews of Bank Street Toyota
June 18, 2023
Since my last review my experience with the sales team at Bank Street Toyota has done a complete 180. I have since experienced extreme noise and problems with my brakes which lead me to bring my vehicle into Bank Street Toyota has done a complete 180. I have since experienced extreme noise and problems with my brakes which lead me to bring my vehicle into Toyota to be serviced within 6 months of my purchase. I was told that there was nothing technically wrong with my brakes and that they were at 90% and good to go. Fast forward to April 2023(9 months later) and I am having the same issues with my brakes so I bring my vehicle back in for service. I am told that the vehicle I bought does not have Toyota brand brakes on it because when the brakes were replaced(directly before I purchased the vehicle) that the parts were not in stock so they used off brand parts in replacement. I was told that the only solution to my problem with the brakes is to have a complete brake replacement since they have now deteriorated to 30% and 40%. I have owned my vehicle for less that 2 years and have put in less than 10000kms. I bought my vehicle being told that the brakes on it had been replaced by their Toyota service department directly before I purchased the vehicle. Part of the reason I felt secure in purchasing this vehicle was that I was making my purchase with a Toyota brand dealer that was selling me Toyota brand vehicle and serviced by Toyota brand service department. To say I feel like I was swindled is a bit of an understatement. Not even two years after purchase I am being told that I need a complete brake replacement for my brakes to function properly. I have made attempts to contact the team at Toyota and the sales manager and general manager have not replied or responded to my requests for contact. The service manager has replied to my attempts at contact but because this is not an issue with the service department there is nothing that they can do except inform the general manager and sales manager. It’s has now been over a month and I still have not heard anything back from the sales team. I would highly suggest that anyone making a vehicle purchase with Bank Street Toyota double check that if you are purchasing a Toyota vehicle from them to make sure they are actually using Toyota parts when servicing your vehicle. What I thought had been a positive vehicle purchase experience has now turned into a nightmare and I am very frustrated with the level of service from this Toyota dealership. If I wanted used carlot service I would have made my purchase not from what I thought was a reputable dealer and I would have bought from a private lot and saved some of my money. More
by KylaP
Employees Worked With
Hassan
June 01, 2023
Double check all interactions with the dealer. There is major communication distinction in the dealer. Particular communication with service. Service behaves as they are divorced from the deale There is major communication distinction in the dealer. Particular communication with service. Service behaves as they are divorced from the dealership. If choice, find a responsible dealer, it will make you life easier. More
by 42lundahl
Employees Worked With
Na
February 01, 2023
Just leased a 2023 Toyota Carolla Cross fro Bank Street Toyota. Very happy with the service of the lease manager Rajeev. He has explained many aspects in details to hepe me to make the decision. The pr Toyota. Very happy with the service of the lease manager Rajeev. He has explained many aspects in details to hepe me to make the decision. The process is very smooth and easy. More
by Joan
Employees Worked With
Rajeev Ratti
November 19, 2022
Overall worst experience at Bank Toyota compared to other Toyota dealership. I was overcharged for an oil change $130 for a 2009 Camry. Parts are expensive compared to other Toyota dealership. No valet/ shut Toyota dealership. I was overcharged for an oil change $130 for a 2009 Camry. Parts are expensive compared to other Toyota dealership. No valet/ shuttle service. In addition, the Service advisor Ilyes is extremely slow. More
by Abdus Sami
Employees Worked With
Ilyes
September 26, 2022
Bought a new Tacoma from Bank St Toyota and they were great. Rob and Mo were easy to deal with and always ready to answer my questions. I would totally recommend this dealership. great. Rob and Mo were easy to deal with and always ready to answer my questions. I would totally recommend this dealership. More
by EB
Employees Worked With
Rob, Mouhamed
August 04, 2022
Orderred My RAV4 in February with James. He was easy to deal with, and very friendly. I was kept informed as to the progress of my order by James. Go see him if you are looking to buy a To He was easy to deal with, and very friendly. I was kept informed as to the progress of my order by James. Go see him if you are looking to buy a Toyota. More
by bill50g
Employees Worked With
James Augustin
July 27, 2022
July 2022, I took my 2019 rav4 to check why my transmission is jumping. A technician rode with me for 10 minutes to tell me it was normal , Bank street Toyota charged me one hour labour rate of $1 transmission is jumping. A technician rode with me for 10 minutes to tell me it was normal , Bank street Toyota charged me one hour labour rate of $162 for no services rendered. Blatant thievery. I will not go or refer anyone to go there. please take heed of this shady operation. More
by Sam Defela
Employees Worked With
Jacob, service consultant
July 13, 2022
Their valet damaged my car in a rear-end accident. It has been a week and five attempts to contact them about the repairs. They can't be bothered to respond to my requests to have the damage repaire It has been a week and five attempts to contact them about the repairs. They can't be bothered to respond to my requests to have the damage repaired. This certainly is NOT anywhere close to the service Mr. Mendes provided. More
by gail32
Employees Worked With
Iqra Raeese, Service(?) Manager
May 12, 2022
They sold me a car with a bit of paint missing. They won't get back to me. Been a nightmare. Once they sell you a car you dont exist anymore. Had 1st service done there and also tires. Never again. They won't get back to me. Been a nightmare. Once they sell you a car you dont exist anymore. Had 1st service done there and also tires. Never again. More
by M.
Employees Worked With
Alexandra Dally
