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Bank Street Mazda
Ottawa, ON
1,497 Reviews
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1,497 Reviews of Bank Street Mazda
June 08, 2015
So glad I didn't buy my car from here. I came to this dealership and was looking at purchasing a car. We were there for a good while and test drove a vehicle, ended up leaving with a decent I came to this dealership and was looking at purchasing a car. We were there for a good while and test drove a vehicle, ended up leaving with a decent offer on the table but we wanted to sleep on it before signing anything as it's quite a big decision. We ended up buying from another dealership in the end. I just got a phone call from the sales rep we were working with and I told him that we bought from a different dealership. He seemed annoyed, which is understandable, but got mad at me saying "I told you we would beat any offer you get!"... and "you totally wasted my time. I spent a lot of time with you and you wasted my time."... I told him that this conversation has solidified the fact that I will never do business with them and he said "good. enjoy." and hung up on me. I just find the whole thing to be incredibly sad and unprofessional. Really not impressed, that is not an appropriate way to speak to a customer. -- After posting this review I was contacted by the Sales Manager to try and make amends, however I feel like the damage is done and there is little to fix. I hope that this was a one-off situation where I caught Zein on a bad day. I hope this review is taken as constructive criticism for this dealership to value and treat all prospective customers with respect regardless if they sign papers after your interactions. More
by ottfamily123
Employees Worked With
Zein Jolan
June 08, 2015
Yes I would like to buy a car Zein was the most unenthusiastic salesman I have ever met. I went in with the intention of buying a car and he truly did not seem interested in sellin Zein was the most unenthusiastic salesman I have ever met. I went in with the intention of buying a car and he truly did not seem interested in selling one to me. I became interested in this dealership from a sign that said new Mazda 3 $39 weekly - turns out this is for a 5 speed manual with no air conditioning - of course. Zein didn't offer to take me for a test drive, but instead he asked when my husband would be available to come in for one. Yah! Ok. When I asked for pricing he was vague and insisted it was easier to give accurate pricing once I had agreed to purchase. That makes buying so much easier! I asked for a brochure on the Mazda 3 and he told me that they ran out of brochures months ago. He showed me a 2015 on the floor and had barely anything to say- he did not strike me as particularly knowledgeable. I left with a flimsy photocopy he made on the spot of the differences between models- there was nothing for me to take home, no brochures, no pricing, nothing. Completely awkward and unprofessional. They lost a sale from me. More
by Hollylinden
Employees Worked With
Zein Jolan
June 06, 2015
Pleasantly unexpected deals I give two thumbs up for Moe Hezam and Kevin Yang for going the extra mile to make it ZOOM ZOOM for me and my family. It would be 3 thumbs if I had th I give two thumbs up for Moe Hezam and Kevin Yang for going the extra mile to make it ZOOM ZOOM for me and my family. It would be 3 thumbs if I had that extra one. From start to finish they took care of us and never made us feel rushed or pressured and they gave us more than what we could have asked for. Thank you again. Great Job! More
by st. laurent, sjpaz
June 05, 2015
Bank Street Mazda My second time buying a mazda 3 at Bank Street Mazda. It was a good experience dealing with Moe Hezam. He is enthusiastic, knowledge and made sure my My second time buying a mazda 3 at Bank Street Mazda. It was a good experience dealing with Moe Hezam. He is enthusiastic, knowledge and made sure my car was all up to par before I picked it up. More
by Greg
June 04, 2015
Great Dealership! Sunny Chadha was great and was really enthusiastic. He helped me choose the right car and was really helpful and patient with me. Another great thing Sunny Chadha was great and was really enthusiastic. He helped me choose the right car and was really helpful and patient with me. Another great thing was that the car was ready on time which is something i really appreciate. Sunny also made it possible for me to get the color i wanted. He did it so quickly because it was the last one in that color. He really made my day! More
by Celestin,Maggy
June 04, 2015
Bank Street Mazda My second time buying a car at Bank Street Mazda. It was a great experience. My Salesman, Moe Hezam was friendly, knowledgeable and was willing to wor My second time buying a car at Bank Street Mazda. It was a great experience. My Salesman, Moe Hezam was friendly, knowledgeable and was willing to work with me to help get my payments to where I needed them. More
by Mackenziekorhonen
June 02, 2015
Bank Street Mazda I recently bought a Mazda 3 GS from bank street Mazda. Zein Jolan was my sales representative and he was friendly, knowledgable, and was willing to wo I recently bought a Mazda 3 GS from bank street Mazda. Zein Jolan was my sales representative and he was friendly, knowledgable, and was willing to work with me on a great price. Would highly recommend this dealership More
by Jbertola
Employees Worked With
Sean Curley, Zein Jolan
June 02, 2015
Excellent Experience! Our old car decided to give up rather quickly leaving us only a few days to make a decision on our next vehicle. I went in to do some research and Sun Our old car decided to give up rather quickly leaving us only a few days to make a decision on our next vehicle. I went in to do some research and Sunny was great. He was knowledgeable, friendly and not the traditional 'pushy' car sales person. On my second visit with my wife, he threw me the keys when we walked in and said "let me know how you both like it!". We knew the car was great, but Sunny treated us so well it was a pleasant experience purchasing the car from him! Add to that the 'team' of Jayson and Sean who were helpful and involved so the whole experience lasted only a few hours and we had our new Mazda! Thank You Sunny and Bank St Mazda!! Paul D More
by Paul D
Employees Worked With
Sean Curley
May 29, 2015
Great experience Our salesmen was called Moe Hezam. He told us he was fairly new to that dealership so look for the new guy. He was very polite and patient. He answere Our salesmen was called Moe Hezam. He told us he was fairly new to that dealership so look for the new guy. He was very polite and patient. He answered all our questions and showed us all the options. He was straight forward with pricing. He gave us good service. We had a conflict with the dealerships and Mazda's advertizing. He remained calm and explained everything to us. We buy about one vehicle per year and go through 3-4 dealerships every year. Needless to say that we have had our share of wheeling and dealing. Moe remained professional at all time. We had a great experience with Moe and this dealership. More
by allainbeland
Employees Worked With
Sean Curley
May 28, 2015
They never have your car ready when they say it going to be I have never dealt with worse service than this dealership. Everytime I bring my car in, they never have it ready and they do not call me to let me kn I have never dealt with worse service than this dealership. Everytime I bring my car in, they never have it ready and they do not call me to let me know. I always show up, to find out it isn't done and end up having to wait an hour for it to be done. More
by Smazda3
Employees Worked With
John Dustan, Brian Joiner, Marcel Faucher
