Bank Street Mazda

Thank you Jimmy Singh for your excellent customer assistance when my BF dropped his phone in one of the cars we Have test driven last October 2nd (Saturday). The dealership is already closed when we assistance when my BF dropped his phone in one of the cars we Have test driven last October 2nd (Saturday). The dealership is already closed when we came back that day but You went above and beyond of providing customer service by responding on the VM we sent you and coming on a non-office hours (Sunday) just so my BF can retrieve his phone. Again, thank you!! More

First time buying my own car and I can’t say it could of gone any better. Christian and Zein made the process so easy and understanding for me and didn’t make me feel stupid for not knowing a single thing gone any better. Christian and Zein made the process so easy and understanding for me and didn’t make me feel stupid for not knowing a single thing about what goes into the process of buying a car and all the numbers. I’m in Ottawa for school and totalled my car within a week of moving here so it was stressful for me as I dont have any family here and have never bought a car before. Also being a student I dont have very much credit yet and have no one in the province to co-sign for me I thought I was out of luck but they made it possible! could not recommend bank street mazda enough! More

Une expérience extraordinaire....le personnel est dévoué. Moi, j'attribue cette note ,suite à mon expérience avec Hussein Tohme et Zein ..... c'est un travail d'équipe exceptionnel... Le bien être des client Moi, j'attribue cette note ,suite à mon expérience avec Hussein Tohme et Zein ..... c'est un travail d'équipe exceptionnel... Le bien être des clients est vraiment leur priorité en temps, l'accueil est chaleureuse ....Merci à tout le monde qui travaille chez Bank Street Mazda.... continuer votre beau travail en équipe et gardez toujours votre sourire.....God Bless you All More

Couldn't find a needle in a hay stack I brought my 2015 3 in for an intermittent issue with cruise control, would not always activate/deactivate and regularly had to spam buttons to functi I brought my 2015 3 in for an intermittent issue with cruise control, would not always activate/deactivate and regularly had to spam buttons to function. After a day at the garage I was told there is no issue with the car and to stop bothering them with it. Performance Mazda in Orleans was able to pinpoint the issue to a bad circuit board and replaced within 30 minutes of receiving the car and gave it a wash after! More

Hassle free buying experience We bought a new CX5. Don was the sales guy and he was so very patient and never did he pressurize us. It took us a few days to decide on even the mo We bought a new CX5. Don was the sales guy and he was so very patient and never did he pressurize us. It took us a few days to decide on even the model and the features. Don did help us through. 3 test drives on different days before we decided on one. Ask for Don at Bank Street Mazda! More

Worst dealership experience. So far the worst dealership experience, from the moment of the purchase (June) till now (October). At the moment of the purchase all documents and pap So far the worst dealership experience, from the moment of the purchase (June) till now (October). At the moment of the purchase all documents and paper work was done wrong, the guy that was suppose to be helping us was condensing with my wife and very rude making us to waste all morning there doing something that suppose to be done in 15 minutes(sign the paper work after everything was approve and ready to go). We had to go back the following week to get this sorted out,(this was buying the car) we bought the car, and couple of months later I had to bring the car for the first service, oil change and tire rotation, (simple service right?) they lost the lock of the wells and didn't say a thing. If I had a flat tire I will had to call a trucking services to take my car. I took the car for the second service(16k km) and installation of the winter tires, they did the service and the minute that I drove away I notice the tires where not balance and made the car shake. I went back right away to notify them of this, they took the car to re-balance the tires and then called me to tell me my car have been damage. The driver door have been damage (bent) while they were lowering down the car More

Will Not Accept Safety Recall Appointments on weekends I was turned away from a prime weekend appointment (only time I can make it) because they do not do any recalls on the weekend. Guess paid appointmen I was turned away from a prime weekend appointment (only time I can make it) because they do not do any recalls on the weekend. Guess paid appointments are more important. More

Top shelf service. Big shout out to Jimmy Singh at Bank Street Mazda. 10/10 service, very friendly, approachable, and funny! Appreciate all your help Jimmy, will be reco Big shout out to Jimmy Singh at Bank Street Mazda. 10/10 service, very friendly, approachable, and funny! Appreciate all your help Jimmy, will be recommending you to friends and family for sure. More

Amazing experience I had an amazing experience at bank street mazda. My salesmen Ali Said was very professional and made the experience very enjoyable.thank you mazda I had an amazing experience at bank street mazda. My salesmen Ali Said was very professional and made the experience very enjoyable.thank you mazda More

Amazing sales experience by ali Ali Said made our sales experience amazing by being straightforward and very honest. He didn't just try to sell us any car he focused the sale on a ca Ali Said made our sales experience amazing by being straightforward and very honest. He didn't just try to sell us any car he focused the sale on a car that fit our needs and we are very happy for that. More