Bank Street Kia

Moe and Sarah were very patient and courteous as my wife and I often changed our minds as to which KIA model to purchase. At no time did we feel pressure from them or bothersome despite the may questions we and I often changed our minds as to which KIA model to purchase. At no time did we feel pressure from them or bothersome despite the may questions we had and test runs we undertook. General Manager Goran was extremely helpful and thoughtful in ensuring we got a good deal with as many perks as possible. Pat in credit was also very thorough in explaining the contract details although at times he was too rushed and very busy, meaning we could have used a little more time with him to go over some of the issues, which at times were communicated too fast ! Overall, my rating of the dealer is high and my assessment good. However, my view of the manufacturer KIA; its corporate image and the conduct of its senior mangers in Toronto, including its VP Customer Care (Maria Soklis) and Director of Marketing(Robert Staffieri), I would rank them low, downright unprofessional, and callous for their dismissive and arrogant manner in dealing with a previous KIA auto I purchased which got linked to the purchase of the current KIA Optima I recently acquired in September. These 2 people particularly are out of step with modern corporate practice in Canada in the way they intentionally isolated themselves from being reached or dealing with the problem at hand. Unlike, other major Canadian companies Bell; RBC; The Bay, these 2 KIA managers chose to hide themselves from consumers who thru car purchases, pay their salaries. Can you believe a VP of Customer Care and a Director of Marketing, in today's retail world, hiding behind their job title for fear of having to deal with their customers who pay their Xmas bonus! Gary Anka Ottawa More

This is our third Kia Rio 5 and Bank street Kia has been giving us Excellent service. Service department also offers excellent service never had any issues with all my Kia great product. giving us Excellent service. Service department also offers excellent service never had any issues with all my Kia great product. More

I had a very pleasant experience at Bank St. Kia. Everyone was very friendly and accommodating. I would recommend this dealership to family and friends. Plus I love my car!! Thanks :) Everyone was very friendly and accommodating. I would recommend this dealership to family and friends. Plus I love my car!! Thanks :) More

Moe and this dealership handled our car purchasing experience with great confidence and great knowledge. Moe answered every question we had and interacted with our kids to keep them highly entertained experience with great confidence and great knowledge. Moe answered every question we had and interacted with our kids to keep them highly entertained. We will recommend this dealership to our friends and family. My family and I will definitely be returning to purchase another car in the future. Tracey Bedard More

I'm a car guy and after reading all the reviews of all the vehicles it came down to a KIA Optima EX turbo - and I am not disappointed one bit. I visited many dealerships and test drove many makes and all the vehicles it came down to a KIA Optima EX turbo - and I am not disappointed one bit. I visited many dealerships and test drove many makes and models before deciding. I made several visits to Charbel before making an offer - on each visit Charbel was courteous, friendly and respected when I told him I wasn't quite ready yet. There were no pressure tactics. Once I decided the overall experience in negotiating a great price was much easier than expected. A big thank you to Charbel! More

Joe was very curtious and friendly and answered all questions I had. He was also very good with any follow up calls. The only problem thus far has been the relationship between the sales and service as questions I had. He was also very good with any follow up calls. The only problem thus far has been the relationship between the sales and service as the servbice rarely has anything in the system wich the sales team had agreed to. More

I had the pleasure of dealing with Joe with purchasing my new Kia Sportage. He was amazing to work with and was very friendly and made sure my overall experience was as smooth as possible. The day I picked new Kia Sportage. He was amazing to work with and was very friendly and made sure my overall experience was as smooth as possible. The day I picked up the car he took the time to go over all of the features of the car and made sure I was comfortable before I drove off the lot. I would definitely recommend going to see Joe if you are looking to buy your new car as you will be in for a great experience! More

Great job, great car. Charbel and his associates were helpful and understood my needs gently to find be the best fix. Would recommend Charbel from bank St kid. helpful and understood my needs gently to find be the best fix. Would recommend Charbel from bank St kid. More

We have had a great experience with the Sales Staff At Bank ST. Kia .Their enthusiasm , friendliness and knowledge of their automobiles made us very comfortable talking to them about what we wanted to p Bank ST. Kia .Their enthusiasm , friendliness and knowledge of their automobiles made us very comfortable talking to them about what we wanted to purchase. They listened to our needs , they gave us great information about vehicles we showed interest in , and never 'bombarded' us with with extraneous information. My wife always asks questions that I might never think of , Charbel was polite and informative answering her every query. She was most impressed and felt very comfortable with his manner and answers. Patrick was also exceptionally pleasant and easy to talk too and explained every thing comprehensively-- covering many things twice if we didn't understand straight away. This made our purchase of the Rondo a great experience. More

Kia Bank St is amazing. LOVE the service, friendly staff and my new KIA!!! Charbel is by far the best person to deal with. We will definitely purchase from KIA bank st and Charbel again!!! :) and my new KIA!!! Charbel is by far the best person to deal with. We will definitely purchase from KIA bank st and Charbel again!!! :) More