Bank Street Hyundai

We came to Hyundai Dealership with the intention to get an information on Kona and a possibility of purchasing it. We were dealing with a sales representative Paul Clegg, who we found to be a very a capab an information on Kona and a possibility of purchasing it. We were dealing with a sales representative Paul Clegg, who we found to be a very a capable and professional salesman. We were impressed with his patience and thoroughness in answering all our questions. We felt very comfortable with his approach of no pressure on us to purchase the vehicle. He was very efficient to obtain any cost related information which we requested. In the future, if we would decide to purchase any car from Hyundai dealership, Paul will be our number one choice salesman we will deal with. We would not hesitate to recommend him to our friends and family. We are very satisfied with Hyundai Dealership, where we have purchased our two Tucson vehicles. Miro and Viera R. More

Worst service I have experienced in my 53 years. Completely unprofessional and rude. The engine blew up on my 18 year old sons car with 160, 000 Kms on it. I talked to the service department about t Completely unprofessional and rude. The engine blew up on my 18 year old sons car with 160, 000 Kms on it. I talked to the service department about this and the said there is a 90 per cent chance Hyundai would replace the engine because there was under 200 000 kms and there is known problems with this engine. They told me that they would charge me 3 hours labor to look the car over and create a report. I told them he was in collage and didn't have much money and couldn't afford this is they were not going to replace the engine. The service rep again told me there was a 90 per cent chance they would replace it. I delivered the car for the inspection. I was asked to produce the bill of sale which was in the car. I went back to the dealership to get it and the car was sitting in the back lot with the rear window down and 3 inches of water in the passengers foot board. Not impressed. The service department doesn't work weekends so I couldn't get the key to close the window, I called on Monday and was hung up on, my son called the following day and was hung up on. My wife left a message and they responded with a snarky message saying the window had been rolled up. To sum up, they denied the claim because they said there was sludge in the engine and the oil was dirty and refused to pay for a detail of the car due to the water they let get in the car. PATHETIC They now own a lawn ornament..... More

- minus 100 stars if I could, bought a 46000 (with tax) and delivered with less than quarter tank of gas - when we first bought vehicle low tire warning light was on. We were told by salesman that it wa and delivered with less than quarter tank of gas - when we first bought vehicle low tire warning light was on. We were told by salesman that it was a sensor issue, well guess what, it was a slow leak on the tire, this leads to believe they just pumped the tire to make sensor go away on delivery. The sensor warning light came back within 2 weeks of delivery on same tire, tire was at a dangerous low level when sensor picked it up. The issue we have is to knowingly deliver a vehicle (by the person who pumped the tire) that could be a safety hazard to passengers and public as it can cause an accident on blow out, is in our minds not just unacceptable, but criminal. - pressure tactics on sales, price was apparently falsely advertised and they tried to increase in price by $2000 when I got there, we were enticed to purchase a 2nd vehicle to obtain advertised price on the first. very deceitful practices. - They would not take a 20000 deposit on vehicle at 9:00 am to keep it till 12 pm to go sign final papers. This caused us to send multiple emails to salesman to finalize purchase by 12 pm to secure the vehicle Then my wife was sent a text by salesman indicating to "stop bothering him" during deliveries of other cars at their dealership. * a situation they create by refusing our deposit in the first place. - We have left 3 messages with service department in last 2 days (Thur and Fri no return calls. Absolutely no post purchase service. - We contacted salesman who told us he would not get involved in assisting us to resolve the issue with service dept, he indicated their service department was "swamped" and we were lucky to get an appointment in 3 weeks, and we should call roadside assistance if we are worried about our safety, this is after he was apparently able to get vehicle looked "fix" the issue that was first identified in 2 days when we purchased vehicle. Well it was never fixed and we believe we were lied to about it. Avoid at all cost ! I will never buy a vehicle from this place again and suggest you do the same to avoid yourself some heartache. More

I would strongly suggest to avoid Dilawri on Bank street in Ottawa. Worst service ever. They charged me 1500$ and they never solved the brake pedal issue, I went back 3 times and still having the same issu in Ottawa. Worst service ever. They charged me 1500$ and they never solved the brake pedal issue, I went back 3 times and still having the same issue, bunch of losers More

Bad service ever. I brought my Tucson to have the brake pedal to be repaired on March 23, I'm still having the same issue on June and I had to go back many times. I'l I brought my Tucson to have the brake pedal to be repaired on March 23, I'm still having the same issue on June and I had to go back many times. I'll never get there ever again and will never buy from this company ever again More

I have been a customer with Bank street Hyundai since nearly 20 years. I found the people at this dealership very much knowledgeable, careful with customer's time and considerate to their needs. Everythi nearly 20 years. I found the people at this dealership very much knowledgeable, careful with customer's time and considerate to their needs. Everything is explained with clarity and detailed. People at the parts and repair are thorough and well-trained. Quality of service and respect to the customer are important factors that brings customers back and I found both are well watched at this dealership. Like many other times in the past, my new purchase was handled professionally this time too and I walked out happy as usual. More

Always prompt and curteous staff. The dealership is always clean and treats people with respect! The dealership is always clean and treats people with respect! More

We had a great time at Bank Street Hyundai. Maen Abu Altoyour (Matt) was fantastic! He was very informative and answered all our questions patiently. I highly recommend seeing him if you’re loo Maen Abu Altoyour (Matt) was fantastic! He was very informative and answered all our questions patiently. I highly recommend seeing him if you’re looking to buy a car. More

I called to make a appointment for my car to be serviced, as the engine light kept coming on and it kept misfiring. I was told by the person on the general phone line that I shouldn't send it until the engin as the engine light kept coming on and it kept misfiring. I was told by the person on the general phone line that I shouldn't send it until the engine light was on consistently, as they couldn't diagnose it otherwise. When I said that this likely meant I would have to break down in order for my car to be fixed, he said that if that had to happen for the light to be on, then yes. I did. Eventually it got to a point where the engine light was flashing, meaning I could no longer safely drive the car. I had it towed to Bank Street Hyundai. They looked at it even faster than they had promised, and called to tell me it was fixed - that there had been evidence of rodents in the engine, and that they had cleared that up and fixed the wiring. I paid, picked up my car and drove off, only to have it misfire and the engine light flash again, no joke, within 5 minutes of driving off the lot. I called to ask whether I should bring it back. but nobody answered. I left a message asking them to call me back urgently. They never returned my call. A week later (the next time I drove it because I had been away), I made a short trip to the store, and it nearly didn't make it. It misfired several times and lost power, engine light flashing. I called the following morning and reached them. I asked for an explanation. They couldn't give me one. They said I should bring it back in and they'd fix it. I asked if that was true, since they clearly hadn't fixed the problem the first time I brought it in. The advisor said I could take it somewhere else if I wanted, it was my car, and that I was just talking in circles. He told me they stood by their work, and that if it was the same problem, they'd fix it for free. I had to have it towed to them again, as I tried driving it there and it kept misfiring with the engine light flashing in the first block. After that, I heard nothing for days. Eventually, they called to say they had found the problem they had missed the last time - a harness and some fuel injectors - and would look at it 'on Tuesday'. I asked how much this would cost, and they told me it would be about $1000. They said they would try to give me a discount of 50%, and I said I'd definitely come back to them again, if they stood by their work like they said they would and gave me that discount. Tuesday came and went, and I heard nothing, so I called back. They put me on hold, then hung up. I called back again, a little frustrated at this point. They said the part hadn't come in, and when I suggested this was something that should have been communicated to me, they hung up on me after saying it would be there on Wednesday. They did not call Wednesday. Or Thursday. This morning (Friday) I called them to request an update. I asked for Gary Medeiros, apparently my advisor. He got on the line and said "Did Scott not call you? I'll try to get him for you." At this point, I'm assuming Scott is the mechanic. They transferred me to him, and he didn't answer. I was transferred to his voicemail. I decided not to leave a message, but to call back. I got Gary on the phone and asked how much this would cost, and I was told it would be about $1000, in addition to the $528.28 I paid the first time they claimed to have fixed it. When I inquired about the discount they had talked about last time, Gary told me that it wasn't him I had spoken to, and that there was 'no such thing as a 50%" discount in their system. I reminded him that he had said they stood by their work, and that this was the same problem. He told me it was a different part that had to be installed, so it's not the same problem. I noted that if the same codes appear on the paperwork this time that appeared last time, it's the same problem that they didn't fix last time. At this point, I was given short shrift by Gary, who said the part had only been installed this morning, and that it still had to be road tested and Scott would call me when that was done. I went back to pick up my car that day, and though I was angry, Scott explained that he had discounted the cost of the repairs as much as possible, and that he and Gary had worked very hard to find the solution to the problem and fix the car for me. I paid $778.74 to get my car back, and left, assuring Scott that he would not be hearing from me again, and that his efforts had stopped me posting this review. I'm so tired of dealing with misogynistic men who don't feel they need to explain themselves to a woman, even though she's the one who owns the car and is paying for the work. I didn't post the review. Then, last night, the 3rd time I've driven it a short distance since leaving, the same thing happened and it broke down again. I had it towed to a place where they know what they're doing and where they don't talk down to me. Thanks for nothing, Bank St. Hyundai. More

5 stars across the board! !!! Having never dealt with Hyundai in the past I didn’t know what to expect. From the moment we walked into Bank Street Hyundai we were greeted by !!! Having never dealt with Hyundai in the past I didn’t know what to expect. From the moment we walked into Bank Street Hyundai we were greeted by Ali and he was fantastic! Answered questions, showed us all the options we had for a hybrid vehicle. Took us on a test drive with the Tucson and we liked it right away. Ordered one in May and received it in August! Even our dealings with Ernesto in finance was fantastic…the entire team there was terrific and we couldn’t have had a better experience. We have dealt with many dealerships over the past 20 years and have received good service, but I would recommend this dealership without hesitation! Kim P. More