Bank Street Hyundai

Best customer service I have ever had.. Justin was my salesperson and Ashur took care of my financing and Juan is the sales manager. They were equally efficient, honest, and very helpful. Ju Justin was my salesperson and Ashur took care of my financing and Juan is the sales manager. They were equally efficient, honest, and very helpful. Justin went above and beyond to help me during my delivery and made my new car purchase a complete breeze. Ashur went above and beyond to ensure I received the best financing option possible. I had visited several dealerships prior to Bank Street Hyundai with no success at obtaining the "deal" I was looking for. Juan accepted my deal without the back and forth annoyances and slimy sales tactics and gave me exactly what I wanted. I would highly recommend Bank Street Hyundai to anyone. More

Professional Hi I just wanted to say Justin was very professional, and made the process very easy for me to find a car that fit my needs both financially and famil Hi I just wanted to say Justin was very professional, and made the process very easy for me to find a car that fit my needs both financially and family size. I would recommend him to all my friends and family. Thank you Justin ! Also thank you Chris Haddad for all your help on the financial side of things, you made it very easy to stay within budget. More

Like you're part of the family I went to dilawri bank street Hyundai for the first time and I was immediately greeted with a smile by Hussein. Seeing that it was my first time at a I went to dilawri bank street Hyundai for the first time and I was immediately greeted with a smile by Hussein. Seeing that it was my first time at a dealership he explained to me all the options I had. It was all about what I wanted, it was great experience. I got everything I wanted and more for a great price. I was then brought in to see Christoph the finance manager. He went through all my option in detail making sure I knew exactly what I was getting and how much I would be paying. The warranty packages at this place are phenomenal especially for someone who tends to drive a lot. When it came down for the final number I couldn't believe what Hussein and christoph manage to take off the original price. I felt like I was family with these two guys. I recommend everyone that is looking for a new or used car to head on over to dilawri bank street Hyundai and become part of the family too. More

No follow-up for service request Approximately a month ago I brought my car in for a partial ripped heat shield and Check engine light. The car was under 60K km so under warranty. F Approximately a month ago I brought my car in for a partial ripped heat shield and Check engine light. The car was under 60K km so under warranty. For the check engine, I inspected the gas cap to make sure it wasn't the culprit. Then I had a friend, a car technician run the code. He provided me with the code and said it should be covered under the new car manufacturer's warranty. The following morning, I went to the dealership and was told I would have to pay to run new scan. I told them the tech has 30+ years experience and trusted him. The valve was replaced at no charge. However, they didn't want to replace the heat shield saying it was caused by wear and tear. I spoke to Amir, the general manager who said basically too bad too sad but that he needed Hyundai Canada approval if under warrant to replace it. It's a $200 part and 30 min labor. Neither he or the took the time to call me back even after I left phone messages and a follow-up email.. Hyundai are good vehicles but once my free oil changes are over, will continue getting vehicles serviced at independent garage. They are less pushy for servicing then Dilawri dealerships. This could have all been resolved if they just took the time to speak to their customers instead or sending letters and phone messages informing of special VIP events. More

Completely satisfying The sales and related staff were very professional, friendly and to-the-point. The staff were always conscious of time and worked as a team to prevent The sales and related staff were very professional, friendly and to-the-point. The staff were always conscious of time and worked as a team to prevent any unnecessary delays for us (the customers). More

Amazing!! Could not have asked for a better experience with buying my first car. Ashur and Rabieh are the best. Very professional and super fun at the same time Could not have asked for a better experience with buying my first car. Ashur and Rabieh are the best. Very professional and super fun at the same time:) Would do it all over again! Would recommend anyone to go see them, you will not be disappointed I can guarantee you !! More

Trade in Vehicle for a new Vehicle Amazing Experience!!! These guys are incredible!!! If you want a relaxing and comfortable experience, this is where you go!!! I love these gu Amazing Experience!!! These guys are incredible!!! If you want a relaxing and comfortable experience, this is where you go!!! I love these guys!!! They led me onto a great path!!! More

The best experience :) I got my favorite car, Elantra GT 2017 GL by trading my Accent 2014 GLS. I worked with three professionals in their fields. Friendly and welcoming I got my favorite car, Elantra GT 2017 GL by trading my Accent 2014 GLS. I worked with three professionals in their fields. Friendly and welcoming Moe.Ali (Sale Rep), Generous ,kind and honest Amir Esmailian (mngr)), and hard working Ernesto Lorello (Finance Mngr). They were great in all aspect in their job in a very friendly atmosphere with stress free. I got what I wanted and that was one the best experience for getting I ever had. I want to thank all of you (Amir, Moe and Ernesto ) for all you did for me. Thank you gentlemen. Warmest wishes More

2013 Hyundai Santa Fe Luxury My husband and I were shopping for a crossover or an SUV a few weeks ago. We shopped around our local area in Pembroke and Petawawa, but were unsucces My husband and I were shopping for a crossover or an SUV a few weeks ago. We shopped around our local area in Pembroke and Petawawa, but were unsuccessful in finding what we were looking for. I started looking online in Ottawa as to what was available, and away we went to the Palladium Auto Park...again, unsuccessful. My brother recommended Bank Street Dilawri (Hyundai), as he just purchased a Santa Fe from them last year and he was very pleased with the overall experience. I came across a listing for a Santa Fe that I really liked, and phoned and spoke to Raul at the Used Car Sales of Hyundai. I told him what I was looking for and what our budget was. He was very helpful and had a few cars ready for us to look at and test-drive upon our arrival that same evening. After discussing and thinking it over a few days, we realized that the 2013 Santa Fe Sport, Luxury Edition was the one. Being 2 hours from Ottawa, Raul was able to negotiate and solidify the deal via phone, and then the Finance Manager Joe Younes helped facilitate the financing after we supplied the correct documents via email, fax and phone. Joe also gave us the information we needed about the warranties we were looking into. These 2 gentlemen made the entire transaction process seamless and were phenomenal to deal with. When we arrived the following Saturday to sign the documents and pick up our car, the two were very organized and had everything in order upon our arrival to expedite the process. The car was clean, and freshly washed. We have had the Santa Fe for 2 weeks now and we are so happy with our purchase. I highly recommend Raul at the Used Car Sales at Hyundai Dilawri and Joe Younnes for the financing. Thank You!! Cat and Luke (and Black Beauty-Santa Fe) More

Efficient The employees worked with me to get me into the car I want for the price I want. dilwari gave me the highest trade in value than the other dealershi The employees worked with me to get me into the car I want for the price I want. dilwari gave me the highest trade in value than the other dealerships. The best part of my experience was definitely the customer service. Big thanks to christoph for working on the numbers! I'll never buy another vehicle anywhere else More