Bank Street Hyundai

We purchased our new Sanata Fe from Bank Street Hyundai after visiting two other dealerships in Ottawa. We had a specific trim, colour & budget in mind which the other two places where not able to provide after visiting two other dealerships in Ottawa. We had a specific trim, colour & budget in mind which the other two places where not able to provide us with. At Bank Street Hyundai, we dealt with Shahir Moradi & Amir Ismaillian from Sales. Shahir is a very friendly & very knowledgeable individual, he knows his products inside out which came handy when we had to decide between two different trim levels. Shahir provided us with excellent customer service & we never felt pressured...we were even accomodated with an office for our two weeks old daughter to be fed. Amir the sales manager was very welcoming, friendly & profesional, I gave him a challange with my budget & colour option since there are no more shipments of 2012 Santa Fe's & to my surprise he was able to get that specific vehicle & even came just under my budget... Ernesto the finance rep got us approved & set within minutes, the deal was completed ! Thanks to those 3 individuals our experience was a very positive one & we would highly recommend this dealership to friends & family. Thank you Shahir, Amir & Ernesto. Thank you Bank Street Hyundai ! Nazar, Maryna & baby Sofia. 2012 Santa Fe /July 31 2012. More

I have dealt with Bank St. Hyundai in the past, but methods have changed since that time for the better. There was one other person I dealt with but don't recall exactly who he was (nice person). The m methods have changed since that time for the better. There was one other person I dealt with but don't recall exactly who he was (nice person). The main reason I bought this car from this dealership on that day was my comfort level with John Nicholson. In fact I was supposed to test drive 2 other cars and that did'nt happen. The most imporant thing for me when buying a car is my interaction with my sales person. More

An amazing experience at Bank Street Hyundai with Faysal Akl. Faysal was very knowledgeable about the vehicles and I felt no pressure. He was very positive in his approach and did not say anything negativ Akl. Faysal was very knowledgeable about the vehicles and I felt no pressure. He was very positive in his approach and did not say anything negative regarding other vehicles that I was considering. He truly believes in the vehicles that Hyundai manufactures. I know it sounds ludicrious to say it but I truly felt that he demonstrated integrity in his interactions with me. Normally dealing with car sales people is an unpleasant experience but Faysal wanted both parties to be happy when the final deal was reached. I feel very good about my experience and I highly recommend him. More

Great sales team, never made me feel pressured. Fantastic experience. I inquired about a car online and a member of the sales team contacted me in less than 24 hours. Fantastic experience. I inquired about a car online and a member of the sales team contacted me in less than 24 hours. More

Staff were extremely friendly and helpful! They really took their time to understand what we wanted and needed! We did not feel being rushed but our questions and inquiries were all taken care of super pr took their time to understand what we wanted and needed! We did not feel being rushed but our questions and inquiries were all taken care of super promptly! We went for a test drive within 30 minutes and ended up buying a vehicle that day! On top of awesome service, the facility is very clean and beautiful! More

Stu Dodge is one of the most experienced and professional sales specialists I have ever met. My husband and I both had the same impression when we met Stu, which is, this is the guy we want to do business w sales specialists I have ever met. My husband and I both had the same impression when we met Stu, which is, this is the guy we want to do business with and hope that we can make a deal. Well, our wishes came true and we purchased the 2013 Elantra Sedan Limited. Our thanks and appreciation go out to Stu and the Hyundai team at Bank Street Hyundai. Sandra Duggan & Edward Drake More

I was looking for a new car for a while but did not want to deal in a high pressure environment, so I did my research and requested additional information through this dealership's website. My inquiries we to deal in a high pressure environment, so I did my research and requested additional information through this dealership's website. My inquiries were directed to John who really helped me out and then arranged a convenient visit for myself and my family to go for a no commitment test drive. John was easy to deal with throughout the entire process. He really knows the vehicles he is selling and was able to offer an honest comparison to the competition. More

After walking into many different dealerships, and meeting many different sales people i was TIRED! I wish I'd saved my time and went to Bank Street Hyundai from the get go!. I was in the market for a meeting many different sales people i was TIRED! I wish I'd saved my time and went to Bank Street Hyundai from the get go!. I was in the market for an elantra touring (my first car) and really didnt know the shopping process all that much, I went to just about every hyundai dealership in the city before landing at bank street. Walking in i didn't know what to expect, however i was quickly greeted by emad, who was extremely polite, proffesional and courteous. Even though i had told him that i've seen the car he was keen on showing me it again, which i found extremely helpful because there were things he showed me that i didnt know even came with the car! the whole process was absolutely great, coming to an agreement on the deal was a breeze. Ashur in the finance section helped me with options! i will forever be dedicated to this dealership! Thank you Emad, Ashur and Bank Street Hyundai!! More

I made two trips to the dealership and with my 1st one, I was looking for a Genesis with a manual shift to test drive. John Elsmore greeted me, but there weren't any manual Coupes available. I did spot an was looking for a Genesis with a manual shift to test drive. John Elsmore greeted me, but there weren't any manual Coupes available. I did spot an auto Monaco white Genesis and took note of it tucked right beside the building. I went with a friend to 2 other dealers, test drove a manual Genesis and it was nice but the colours didn't wow me like the Monaco white one did back at Bank St. Hyundai. I phoned John Elsmore and asked if he could make the Monaco white Genesis available for a test drive. He said he would bring it down to the lot level, have it shined up and ready for a test drive. Sure enough, I showed up and the car was a complete stunner and it felt just right during the test drive. John was very professional, low pressure and he let the car sell itself which it did handily. My only concern was that I compete in triathlons and needed an accessory frame with a bike carrier as there was no way a bike was going to fit in that trunk. I saw those options at another dealer for another model of Hyundai, but it had to happen for me to buy this car. It took a bit of research on John's part, but he put the solution together for a frame and bike rack and we included it in the buy offer. I had a fair idea of what price I was going to settle on and I requested no back and forth price haggling as that was going to turn me off. He respected that and we settled with the options that I wanted. For delivery, John set a time to pick me up at my work and he showed up exactly at that time which I appreciated and the delivery went very smooth. Ashur was very good at explaining the financing package and the options available and was a true professional. Between the two of them, I had my best car buying experience ever, and the car itself (Genesis) is amazing... I'm very very happy with it. :) It's turning heads and I'll be showing up for triathlons in style feeling like a winner already. I would not hesitate to recommend John and Ashur to others, and of course the car as well. More

I walked into the Hyundai dealership with a general idea I walked into the Hyundai dealership with a general idea of what I was looking for in a vehicle. Based on my experience with sales representative I walked into the Hyundai dealership with a general idea of what I was looking for in a vehicle. Based on my experience with sales representatives in other car dealerships, I was very reluctant. I was greeted by Faysal Akl. He was the opposite of what I expected. I had the pre-conception that I would be served by a pushy and persuasive salesperson, just like the other ones I had met earlier that week. M. Akl took the necessary time to explain, review and clarify any questions or concerns I had. I quickly understood that he did not want to take advantage of me as the others did by omitting certain financial details. Buying a new vehicle was stressful for me and he understood that it could be overwhelming. In that event, he gave me some time alone to reflect. Once I had decided to go through with the purchase, I was taken to Tony Campagna to complete it. He was also very kind, co-operative and patient. The reason for this letter is to acknowledge Faysal`s great customer service. I appreciate the service he gave me; he was a breath of fresh air! He is the first sales representative to turn my car buying experience into a pleasant one, and for that, I am grateful. I will be sure to recommend your dealership and M. Akl! Thank you Faysal and Tony:) More